Ratings based on 604 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Needs to serve breakfast
by A verified traveler
Posted 27 Apr 2024
Had to switch rooms several times until maintainence was adequate... toilets wouldn't flush, smoke detector was chirping. Did not feel safe.
The night manager was excellent & apologetic.
Comment from Hotel Management
7 May 2024 by Brand Experience Team, Hotel Management
Hi Traveler,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Brand Experience Team, Hotel Management
Hi J'Hana,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6
by A verified traveler
Posted 5 Apr 2024
by A verified traveler
Posted 13 Mar 2024
The place is really trash, the bathroom is the worse part for me. Mold on the ceiling, mold in the shower just beyond disgusting. The toilet wouldn’t stop running all night and it was leaking from the bottom, it was barely any water hot in the shower. I wasn’t comfortable at all I couldn’t sleep. Place needs to be shut down immediately!
Comment from Hotel Management
27 Mar 2024 by Brand Experience Team, Hotel Management
Hi Tayonia,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6
by A verified traveler
Posted 7 Mar 2024
Bathroom was terrible. Waited to go home to shower.
Comment from Hotel Management
20 Mar 2024 by Nancy Y., Hotel Management
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6
by A verified traveler
Posted 14 Feb 2024 on Hotels
Comment from Hotel Management
28 Feb 2024 by Brand Experience Team, Hotel Management
Hi Jason,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6
by A verified traveler
Posted 1 Feb 2024 on Hotels
Comment from Hotel Management
14 Feb 2024 by Nancy Y., Hotel Management
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6
by A verified traveler
Posted 8 Dec 2023
The air conditioning isn't functioning in temperatures around 0 to -4 degrees Celsius, despite notifying the staff with no response. Additionally, the bed sheets are extremely thin, making this the worst stay I've experienced during my travels.
by A verified traveler
Posted 1 Dec 2023
