Ratings based on 991 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
We were traveling and got to the property late. My room was reserved and paid for. I was not aware of any policy for late arrivals but when we got there, the door to the lobby was locked and there was no one at the front desk. We tried calling but got no answer. We called the reservation desk and they called and got no answer. We waited 30 min and no one came. Needless to say we had to find another hotel by then it was well after midnight! Terrible experience even trying to get a refund!
by A verified traveler
Posted 26 May 2024
Only 1 wash cloth in the room and the first day i checked in, the front desk worker was trying to get in my room, when i yelled through the door "can i help you" he said never mind and walked away..why didn’t he knock instead of keep inserting a key and turning the door handle?
Comment from Hotel Management
27 May 2024 by Hotel Management, Hotel Management
Dear Ebone, Thank you for taking the time to post a review. We want to apologize for the accidental interruption from our housekeeping staff. We will address this matter to ensure it is not repeated. We very much appreciate you bringing this to our attention, and we would welcome another opportunity to provide the excellent hospitality for which we are known. Thank you for choosing us for your visit to the city, and we hope to see you soon.Sincerely,Hotel Management
by A verified traveler
Posted 24 May 2024
I will never stay in one of these hotels again! 🚿❌ The shower barely worked, and the hotel staff walked in on me in my room without knocking! 😡 #WORSTSTAYEVER #NeverAgain
Comment from Hotel Management
26 May 2024 by Hotel Management, Hotel Management
Dear Brandon, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
by A verified traveler
Posted 15 May 2024
Loud, noisy, old furnishings, horrible odor in the room . I got sick from the stale cream in my coffee from the pitiful coffee bar!
Comment from Hotel Management
15 May 2024 by Hotel Management, Hotel Management
Dear Patricia, Thank you for choosing us. Our mission is always to provide a comfortable hotel experience to all our guests. However, we apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of flawless accommodation. Our concerned team is at work to check the areas you mentioned. Please feel free to speak to our front desk team; they will be happy to help you and improve your time here. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management
by A verified traveler
Posted 14 May 2024
It's clean but elevator wasn't working & had been down for over 2 weeks. Which means ppl have to carry heavy bags & things upstairs. Luckily the clerk switched my room to the ground floor.
Comment from Hotel Management
15 May 2024 by Hotel Management, Hotel Management
Dear India, Thank you for choosing us. We are very sorry for any stress caused. First impressions are essential; therefore, we regret that the start of your visit was not positive and you faced difficulties with the breakdown of the elevator. Our technical team is already working and will fix the issue on the priority. Our team works hard to keep all the guests happy, and it is nice that this worked for you, too. Please return whenever you are back in the city.Sincerely,Hotel Management
by A verified traveler
Posted 11 May 2024
Great
by A verified traveler
Posted 10 May 2024
by A verified traveler
Posted 7 May 2024
by A verified traveler
Posted 4 May 2024
The rooms are very comfortable. Really nice having space and a larger refrigerator. However, if you are looking for a sit down breakfast, you will be disappointed. Breakfast is served from a counter and consists of coffee, wrapped muffins, granola bars and instant oatmeal.
Comment from Hotel Management
5 May 2024 by Hotel Management, Hotel Management
Dear Toni, Thank you for being our guest. We aim to provide a perfect hotel experience and it is nice knowing you were pleased with our spacious rooms with full-size refrigerators. However, we are sorry for your experience and disappointment with the breakfast choices that did not meet your taste. We will share your remarks with our concerned team for improvement and also instruct them to keep an eye on refilling the supplies. We hope to serve you again at Extended Stay America in the future.Sincerely,Hotel Management
by A verified traveler
Posted 26 Apr 2024
Great location
