Ratings based on 931 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from SOMERSET
Posted 2 Jun 2024
Great spacious room, low water pressure but other than that PERFECT!!! Highly recommend. This is our 2nd stay at this hotel
Comment from Hotel Management
3 Jun 2024 by Residence Inn Merida, Hotel Management
Good afternoonThank you so much for your review, we hope that you enjoyed the hotel and the wonders that Merida has to offer.Regards
by A verified traveler from El Paso
Posted 28 May 2024
Property location is excellent. Close to 2 awesome shopping malls with lots of food options. The only small thing is that the shower water pressure is not very good but manageable.
Comment from Hotel Management
29 May 2024 by Residence Inn Merida, Hotel Management
Good afternoon Mr Jose,Thank you so much for your review, we hope you had a nice stay with us and we will like to receive you soon again.Regards,
by A verified traveler
Posted 27 May 2024
Good
Comment from Hotel Management
28 May 2024 by Residence Inn Merida, Hotel Management
Good morning Mr Jose Thank you so much for your review.Hope to see you soon again!Regards
by A verified traveler from Mckinney
Posted 23 May 2024
Comment from Hotel Management
27 May 2024 by Residence Inn Merida, Hotel Management
Good afternoon,Thank you so much for your review. See you soon again!Regards
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
10 May 2024 by Residence Inn Merida, Hotel Management
Good afternoon Ms Shamar,Thank you for your review. Truly sorry for the inconvenients.Regards
by A verified traveler
Posted 9 May 2024
Someone on their staff waited until I went upstairs while I was using the guest laundry and put feces in the washing machine I was using. I had to throw away brand new clothes I bought for vacation. When I told the front desk, they laughed. They also charged me $50 US dollars to purchase laundry tokens that I no longer wanted to use and wouldn't give a refund. The people working there should be ashamed but more importantly Marriott as a brand should be worried about them representing an American brand so poorly. There is also noisy construction being added to the building.
Comment from Hotel Management
9 May 2024 by Residence Inn Merida, Hotel Management
Good morning Ms ShamarI am truly sorry to read that you had a bad experience with the hotel. For sure we will give a feedback to our FO team to give a better service and give the attention that our guests need.Best regards
by A verified traveler
Posted 30 Apr 2024
The only thing is too far from city center
Comment from Hotel Management
2 May 2024 by Residence Inn Merida, Hotel Management
Hello Ms Ana!Thank you so much for your review! We hope you had a nice stay here with us and enjoyed the wonders that Merida has to offer.Regards,
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
6 May 2024 by Residence Inn Merida, Hotel Management
Buenas tardes Sr Gustavo¡Muchas gracias por sus comentarios! Saludos,
by A verified traveler
Posted 2 Apr 2024
Gracias por su amable servicio
Comment from Hotel Management
2 Apr 2024 by Residence Inn Merida, Hotel Management
Buen día Srita Madelin,Ha sido un gusto poder cubrir sus expectativas y esperamos que nos visite nuevamente en esta su casa para poder seguir disfrutando las maravillas de Mérida y el hotel.Saludos,
by A verified traveler
Posted 31 Mar 2024
The property is being remodeled, they did not warn me, moreover, they assigned me a room in front of the workers, with terrible noises starting early in the morning all along to the afternoon.
Comment from Hotel Management
1 Apr 2024 by Residence Inn Merida, Hotel Management
Good morning Ms Fares,Thank you so much for your review. I offer you an apology for the inconvenients that generated you. Hopefully you will give us a second chance and visit us back.Regards,
