Ratings based on 496 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
by A verified traveler
Posted 7 Apr 2024
No son claras las reglas de pet friendly en la pagina de expedia, tuve cargos extra, las filas para el buffet largas, la comida de baja calidad, olor a drenaje por reparaciones
Comment from Hotel Management
2 May 2024 by General Management, Hotel Management
¡Hola Carlos! En el Hotel Reef Yucatán valoramos el tiempo dedicado a escribirnos sobre tu experiencia. Lamentamos que tu estancia no haya sido del todo de tu agrado, estamos trabajando en los puntos que nos señalas.
by A verified traveler
Posted 3 Mar 2024
by A verified traveler
Posted 8 Feb 2024
Awesome!! Great service and staff very friendly. Great food. Pools also were enjoyed by all ages
Comment from Hotel Management
19 Mar 2024 by Hotel Reef Yucatán, Hotel Management
Hello! We are very glad that you have enjoyed the comforts of our hotel. We hope to see you soon.
by A verified traveler from Flower Mound
Posted 22 Jan 2024
by A verified traveler
Posted 20 Jan 2024 on Orbitz
The property was very clean. Not many staff members spoke english. Food services were wierd hours and nobody at the desk when i had a early departure plus absolutely no lighting on the stairs or anywhere making it unsafe leaving at early hours. Staff was very friendly and the food was good.
Comment from Hotel Management
1 Feb 2024 by Hotel Reef Yucatán, Hotel Management
Hi Shawn! We are very pleased that you have chosen us to spend a few days of rest. Thank you very much for your comments, we will work on it. We hope to see you soon!
by A verified traveler
Posted 2 Jan 2024 on Hotels
by A verified traveler
Posted 10 Dec 2023
by A verified traveler
Posted 25 Oct 2023 on Orbitz
When we left the motel to go to the airport no lightning on stairway pitch black . And walkway. Could of used some employees that spoke English
Comment from Hotel Management
6 Nov 2023 by L, Hotel Management
Hi Lori, we are so sorry for what happened to you. Thank you for writing to us, we will take your comments to improve your experience on your next visit. We will wait for you!
by A verified traveler from Richmond
Posted 12 Sep 2023
Loved this place. Awesome views and extremely attentive staff. Will recommend to anyone that is looking to relax at a fair price.
