Ratings based on 695 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
The rooms had an strong musky smell due to the HVAC system we ask to be transferred to other room because the smell but still the same unfortunately the glass windows can’t be opened so no fresh air can come into the room
by A verified traveler from Camana Bay
Posted 20 May 2024
Staff was excellent service was great. Food options were fantastic.
by A verified traveler
Posted 4 Apr 2024
The NH is a nice hotel at two corners of the Paseo Montejo. We did not try the breakfast/restaurant because there are plenty upscale restaurants available just down the elevator. The staff was very friendly and watching the sunset from the pool on the rooftop is an amazing experience. Highly recommendable!
Comment from Hotel Management
5 Apr 2024 by Mariana Adam, Guest Relations, Hotel Management
Dear Pascal, we appreciate the time you took to share your comments regarding your stay at the NH Collection Mérida Paseo Montejo Hotel. We are very pleased to know that you have enjoyed our privileged location and were able to enjoy all the delicious restaurants there are near us. Our team is delighted to read that you enjoyed our service and incredible views. We hope to be able to count on your preference again on a future trip to the City of Mérida, it will be a pleasure to serve you.
by A verified traveler
Posted 2 Apr 2024
The pool and that view were amazing! Very few towels at the pool side for use.
Comment from Hotel Management
4 Apr 2024 by Mariana Adam, Guest Relations, Hotel Management
Dear Izabel, we appreciate the time you took to share your comments regarding your stay at the NH Collection Mérida Paseo Montejo Hotel. We are very pleased to know that you have enjoyed our refreshing pool during your visit to our Hotel. We will follow up with your comment to ensure that we always have enough towels in the pool area for our guests to enjoy. We hope to be able to count on your preference again on a future trip to the City of Mérida, it will be a pleasure to serve you.
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
1 Apr 2024 by Mariana Adam, Guest Relations, Hotel Management
Estimada Teresina, agradecemos infinitamente el tiempo que dedicó en responder nuestra encuesta de satisfacción. Esperamos verle muy pronto en NH Collection Paseo de Montejo.
by A verified traveler
Posted 19 Mar 2024
I requested separate beds which they did not grant.
Comment from Hotel Management
4 Apr 2024 by Mariana Adam, Guest Relations, Hotel Management
Dear Jessica, we appreciate your visit to the hotel. We regret not having been able to exceed your expectations, as we strive to always provide personalized service. We will verify that this type of situation does not occur again, paying more attention when assigning rooms. We hope to see you very soon at NH Collection Paseo de Montejo.
by A verified traveler
Posted 13 Mar 2024
Excelente ubicacion del hotel, muy recomendable.
Comment from Hotel Management
14 Mar 2024 by Mariana Adam, Guest Relations, Hotel Management
Estimado Elias, agradecemos el tiempo que se tomó en compartir sus comentarios referentes a su estadía en el Hotel NH Collection Mérida Paseo Montejo. Nos entusiasma saber que pudo disfrutar de nuestra ubicación privilegiada. Esperamos verle muy pronto en NH Collection Paseo de Montejo.
by A verified traveler
Posted 10 Mar 2024
Comment from Hotel Management
11 Mar 2024 by Mariana Adam, Guest Relations, Hotel Management
Estimado Elias, agradecemos infinitamente el tiempo que dedicó en responder nuestra encuesta de satisfacción. Esperamos verle muy pronto en NH Collection Paseo de Montejo.
by A verified traveler from Austin
Posted 8 Mar 2024
It was ok. I wouldn’t stay there again.
Comment from Hotel Management
11 Mar 2024 by Mariana Adam, Guest Relations, Hotel Management
Dear Mary, we are very grateful for the time you took to share your comments regarding your visit to our Hotel. For us your opinion is of great importance. I regret to read we have not covered your expectations on this occasion, I would really like to be able to count on your visit once again soon and to be able to compensate this feeling and impression that has been taken away from our service.
by A verified traveler
Posted 1 Mar 2024
Staff were friendly and helpful. It was centrally located and breakfast was good!
Comment from Hotel Management
11 Mar 2024 by Mariana Adam, Guest Relations, Hotel Management
Dear Zoe, we appreciate the time you took to share your comments regarding your stay at the NH Collection Mérida Paseo Montejo Hotel. We are very pleased to know that you have enjoyed our service and facilities during your visit to our Hotel. We hope to be able to count on your preference again on a future trip to the City of Mérida, it will be a pleasure to serve you.
