Ratings based on 150 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Great location for walking in historic district. Old hotel with very noisy hallway where hear passer by footsteps and conversations. No food or coffee on site.
Comment from Hotel Management
5 Jun 2024 by Hotel Santa Lucía, Hotel Management
Hola, Dennis. Gracias por su comentario y puntuación, Lo tomaremos en cuenta para mejorar nuestro servicio. Saludos.
by A verified traveler
Posted 27 May 2024
by A verified traveler
Posted 1 Mar 2024
Great little well priced hotel in the heart of Santa Lucia square.
Comment from Hotel Management
19 Mar 2024 by Hotel Santa Lucía, Hotel Management
Hello Edith! We appreciate your comment, it helps us a lot.
by A verified traveler
Posted 31 Jan 2024
Lovely area, so close to the park and lovely restaurants. Nice pool. Friendly staff. No elevator, definitely not easy for anyone with physical difficulties. We stayed on the 3rd floor for 2 nights and then were ableto.move to a room on the ground floor. Lots of hot water and pressure, good , air conditioning good.
Comment from Hotel Management
19 Mar 2024 by Hotel Santa Lucía, Hotel Management
Hi Diane! Excellent comment, thank you very much!!
by A verified traveler
Posted 29 Jan 2024
Comment from Hotel Management
21 Mar 2024 by Hotel Santa Lucia, Hotel Management
Gracias Bertha por tu calificación
by A verified traveler
Posted 27 Jan 2024 on Hotels
Not clean
Comment from Hotel Management
27 Jan 2024 by Hotel Santa Lucia, Hotel Management
Good morning:Thanks for giving your opinion. We will take into account the details you tell us to always improve our facilities and services.Nice day!
by A verified traveler
Posted 3 Jan 2024
Comment from Hotel Management
27 Jan 2024 by Hotel Santa Lucia, Hotel Management
Buen día Jose:Muchas gracias por tomarse el tiempo de puntuarnos, tomaremos en cuenta su puntuación para mejorar y ofrecer un mejor servicio siempre.Bonito día!
by A verified traveler
Posted 18 Dec 2023
The location of this hotel was great but our room was not in good condition. First, we couldn’t lock our door very well and it didn’t seem secure. Second, the bathroom smelled really bad like raw sewage. Third, there were missing slats in the bathroom window and no screen so someone would have be able to see in and mosquitoes could get in. Fourth, there were very few electrical outlets.
Comment from Hotel Management
27 Jan 2024 by Hotel Santa Lucia, Hotel Management
Good morning:Thank you for taking the time to comment to us. We will take into account your opinion about the maintenance of the Hotel to improve and always offer a better service.Nice day!
by A verified traveler
Posted 9 Dec 2023 on Hotels
by A verified traveler
Posted 9 Dec 2023
Comment from Hotel Management
19 Mar 2024 by Hotel Santa Lucía, Hotel Management
Hola Guadalupe, gracias por tu calificación!
