Ratings based on 309 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
Muy satisfecho con el Hotel, el cuarto muy amplio, en una area muy bonita Paseo Montejo, museos, varias obciones de restaurantes y el personal exelente.
Comment from Hotel Management
29 May 2024 by ., Hotel Management
Muchas gracias por sus buenos comentarios.¡Esperamos tenerlos de vuelta muy pronto!
by A verified traveler
Posted 23 May 2024
Entry level looks bad but room, bed was very nice.
Breakfast was almost half the cost of the room.,discouraging and disappointing for that reason we see kipper breakfast.
Comment from Hotel Management
23 May 2024 by Recepción, Hotel Management
We appreciate your comment, we are glad that the bed has been rewarding for you. Greetings ! :)
by A verified traveler
Posted 7 May 2024
Todo bien
Comment from Hotel Management
23 May 2024 by Recepción, Hotel Management
Agradecemos su comentario, nos alegra que su estadía haya sido gratificante. Saludos ! :)
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
23 May 2024 by Recepción, Hotel Management
Agradecemos su comentario, nos alegra que su estadía haya sido gratificante. Saludos ! :)
by A verified traveler
Posted 17 Apr 2024
Air conditioning wasn't working properly
Comment from Hotel Management
24 Apr 2024 by Recepción, Hotel Management
Agradecemos sus comentarios, los haremos llegar al departamento correspondiente para trabajar sobre ellos.Les esperamos de vuelta pronto.
by A verified traveler
Posted 14 Apr 2024
Stayed on many occasions, primarily for the location. Right in the centre of the activities on Paseo Montejo. Whilst the rooms are basic, they have everything. Only advantage the premium version has down the road, is it’s own parking
Comment from Hotel Management
24 Apr 2024 by Recepción, Hotel Management
Hola buen dia tenga, muchas gracias por sus buenos comentarios, esperamos tenerlos de vuelta muy pronto.
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
2 May 2024 by Recepción, Hotel Management
Hola Ivan Para el Hotel Plaza by kavia ha sido un privilegio recibirte en casa, esperamos te encuentres bien, continuaremos avanzando para ofrecerte un mejor servicio. Saludos.
by A verified traveler
Posted 27 Mar 2024
Great location and area to walk around. The room itself was spacious and clean and the staff was friendly and accommodating.
Didn’t like that the towels were pretty old, handle in the restroom didn’t work and the safe ended up malfunctioning while we were there. Also had to keep asking for toilet paper when most places have enough already in the room.
Luckily we got a room in the far back of the hotel but still was pretty noisy. Those in the first rooms probably had it worse with the noise but have to keep in mind that there are restaurants right below.
Other than that it was a pretty good stay!
Comment from Hotel Management
1 Apr 2024 by ., Hotel Management
Agradecemos sus comentarios, los haremos llegar al departamento correspondiente para trabajar sobre ellos.Les esperamos de vuelta pronto.
by A verified traveler
Posted 26 Mar 2024
Good value for money, staff is super friendly. Only problem is the property has big issues with water supply- we had to go to a different hotel (complimentary by the original hotel) to get a hot shower
Comment from Hotel Management
1 Apr 2024 by ., Hotel Management
Agradecemos sus comentarios, los haremos llegar al departamento correspondiente para trabajar sobre ellos.Les esperamos de vuelta pronto.
by A verified traveler
Posted 15 Mar 2024
The room was great. Air conditioning was awesome! Beds, shower fantastic. All very modern & upscale. Only complaint has to do with their “systems”, when asked for extra pillows, staff stated can’t give without checking w manager. Then next day were told the extra pillows had to be requisitioned from a warehouse. The loud noises coming off the street kept me awake a couple nights.
Comment from Hotel Management
1 Apr 2024 by ., Hotel Management
Agradecemos sus comentarios, los haremos llegar al departamento correspondiente para trabajar sobre ellos.Lamentablemente no contamos con almohadas extras, una disculpa.Les esperamos de vuelta pronto.
