Ratings based on 714 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Harbor City
Posted 30 May 2024
Great place to stay when in Merida.
by A verified traveler from Litchfield
Posted 25 May 2024
Good breakfast, very pleasant staff, and the room was actually romantic.
by A verified traveler from Miami Beach
Posted 21 May 2024
Excellent 5 star hotel in beautiful center of historic Merida. Lot of walkable access to historic sites. Very friendly staff. Very happy with our stay and would be happy to return.
Comment from Hotel Management
23 May 2024 by JOSE MARIA VALADES, Hotel Management
Dear client, on behalf of all the employees of the Hotel Ilunion Mérida Palace we want to thank you for having chosen us for your stay and for having dedicated part of your time to evaluating your experience in our establishment. We are delighted that everything was to your liking. Hoping to welcome you again soon, receive a cordial greeting. José María Valadés (Director Hotel Ilunion Mérida Palace)
by A verified traveler
Posted 11 May 2024
Fabulous place to stay in a small city full of Roman history. Location of hotel is superb as were the room and all facilities. Very highly recommended
Comment from Hotel Management
12 May 2024 by José Mª Valadés (Director Ilunion Mérida Palace), Hotel Management
Dear Elizabeth, thank you for filling the quality questionnaire and for choosing our Hotel in your stay in Mérida. We are very pleased to welcome you again in your next visit to Mérida. Yours faithfully. José María Valadés (Hotel Ilunion Mérida Palace Manager)
by A verified traveler
Posted 10 May 2024
It is really beautiful.
Comment from Hotel Management
12 May 2024 by José Mª Valadés (Director Ilunion Mérida Palace), Hotel Management
Dear Linda, thank you for filling the quality questionnaire and for choosing our Hotel in your stay in Mérida. We are very pleased to welcome you again in your next visit to Mérida. Yours faithfully. José María Valadés (Hotel Ilunion Mérida Palace Manager)
by A verified traveler
Posted 7 May 2024
We will be back and thank you for your hospitality
Comment from Hotel Management
9 May 2024 by José Mª Valadés (Director Ilunion Mérida Palace), Hotel Management
Dear Dave, let me thank you for the time spent answering our questionnaire. For us it is essential to know first-hand the opinion of our clients and offer the best possible service to grow as a company. We are delighted that your stay with us was satisfactory and we would be delighted to continue to have your trust and welcome you again in our hotel or in any of our company. Receive a cordial greeting.
by A verified traveler
Posted 6 May 2024
Please do not change a thing,,,we will be back on our next trip through Merida. Thank you for everything
Comment from Hotel Management
6 May 2024 by José Mª Valadés (Director Ilunion Mérida Palace), Hotel Management
Dear Dave, allow me to thank you for the time spent answering our questionnaire. For us it is essential to know first-hand the opinion of our clients and offer the best possible service to grow as a company. We are really delighted that everything was to your liking. We would love to continue counting on your trust and welcome you again in our hotel or in any of our companies. Receive a cordial greeting.
by A verified traveler from Tustin
Posted 30 Apr 2024
Very nice, good food, service and location.
Comment from Hotel Management
1 May 2024 by José Mª Valadés (Director Ilunion Mérida Palace), Hotel Management
Dear Gita, first of all I wanted to thank you for taking part of your time to review our hotel. We are delighted that everything was to your liking. Hoping to welcome you again soon, receive a cordial greeting.
by A verified traveler
Posted 24 Mar 2024
Beautiful hotel and gracious staff.
Great location in heart of town. Town square view out of bedroom window.
Good breakfast.
Comment from Hotel Management
26 Mar 2024 by José Mª Valadés (Director Ilunion Mérida Palace), Hotel Management
Dear client, on behalf of all the employees of the Hotel Ilunion Mérida Palace we want to thank you for having chosen us for your stay and for having dedicated part of your time to evaluating your experience in our establishment. We are delighted that everything was to your liking. Hoping to welcome you again soon, receive a cordial greeting. José María Valadés (Director Hotel Ilunion Mérida Palace)
by A verified traveler
Posted 19 Mar 2024
Comment from Hotel Management
20 Mar 2024 by José Mª Valadés (Director Ilunion Mérida Palace), Hotel Management
Estimada Amy, en primer lugar quería darle las gracias por haber utilizado parte de su tiempo en valorar nuestro hotel. Estamos encantados en que todo fuera de su agrado. A la espera de poder volver a recibirle pronto, reciba un cordial saludo.
