Ratings based on 405 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Mar 2024
The hotel is modern, clean, with beautiful decor. Breakfast for €11 was good. The only downside is that it is not walking distance to downtown
Comment from Hotel Management
2 Apr 2024 by José María Valadés (Director)., Hotel Management
Dear Marina, thank you very much for the excellent evaluation you have made of our hotel. We look forward to your next visit to Mérida. Sincerely, José María Valadés (Director).
by A verified traveler
Posted 5 Mar 2024 on Hotels
We stay overnight at this hotel and the room had a terrible smell. The lady at the desk was really friendly so she gave us different room. But the room is OK for one night because is cheap so i guess you get what you pay for.
Comment from Hotel Management
7 Mar 2024 by José María Valadés (Director)., Hotel Management
Thank you for your review. Best regards.
by A verified traveler
Posted 1 Feb 2024
Extremely good value for money. Lovely big rooms.
Excellent staff.
Comment from Hotel Management
17 Feb 2024 by José María Valadés (Director)., Hotel Management
Estimado Stephen, muchas gracias por la excelente evaluación que ha hecho de nuestro hotel. Quedamos a la espera de su próxima visita a Mérida. Atentamente, José María Valadés (Director).
by A verified traveler
Posted 31 Jan 2024 on Hotels
Comment from Hotel Management
17 Feb 2024 by José María Valadés (Director)., Hotel Management
Estimada Elaine, muchas gracias por la excelente evaluación que ha hecho de nuestro hotel. Quedamos a la espera de su próxima visita a Mérida. Atentamente, José María Valadés (Director).
by A verified traveler
Posted 27 Dec 2023
Comment from Hotel Management
17 Feb 2024 by José María Valadés (Director)., Hotel Management
Estimada Mirta, muchas gracias por la excelente evaluación que ha hecho de nuestro hotel. Quedamos a la espera de su próxima visita a Mérida. Atentamente, José María Valadés (Director).
by A verified traveler
Posted 25 Dec 2023
Comment from Hotel Management
17 Feb 2024 by José María Valadés (Director)., Hotel Management
Estimado Manuel, muchas gracias por la excelente evaluación que ha hecho de nuestro hotel. Quedamos a la espera de su próxima visita a Mérida. Atentamente, José María Valadés (Director).
by A verified traveler
Posted 29 Oct 2023
Room and facilities were appealing. But a few minor details were lacking - toiletries, tissues, ironing board, literature about property amenities (restaurant/bar). Parking was relatively easy, but the lot itself is tight and space sizes are non-standard. On the other hand, reception was friendly and helpful. And the room was comfortable.
Comment from Hotel Management
2 Nov 2023 by José María Valadés (Director)., Hotel Management
Dear client, thank you very much for the excellent evaluation you have made of our hotel based on characteristics such as its tranquility and facilities. We look forward to your next visit to Mérida. Sincerely, José María Valadés (Director).
by A verified traveler
Over Night In Merida
Posted 24 Oct 2023 on HotelsIt was an overnight stay and we found the staff, food and facilities excellent. One small issue was that at a very early hour there was noise in the corridor our room as on.
I suspect it was due to a tour bus leaving everyone was leaving their rooms and were chatting as they left moving through the corridor.
This is our second time to stay at this hotel and we did not experience this the first so will stay there again.
Comment from Hotel Management
27 Oct 2023 by José María Valadés (Director)., Hotel Management
Dear Ernest, thank you very much for the excellent evaluation you have made of our hotel. We look forward to your next visit to Mérida. Sincerely, José María Valadés (Director).
by A verified traveler
Great stopover
Posted 16 Sep 2023 on HotelsComment from Hotel Management
17 Sep 2023 by José María Valadés (Director)., Hotel Management
Thank you very much, we hope to see you back.Jose Maria Valadés
by A verified traveler
Posted 20 Aug 2023
Very disappointing. We checked in on a Saturday after a long drive and there was such a nasty smell we were unable to nap. Something in the piping or air vents. That same night, a wedding party on the premises pumped out loud music until around 6am. So no sleep again. On the Sunday morning, the pool that was meant to open at 10am (and is advertised as such), was still locked up by checkout time at noon. So no pre-departure swim. And I'd like to note, this room was super expensive. Not recommended
Comment from Hotel Management
26 Aug 2023 by José María Valadés (Director)., Hotel Management
Dear guest, we are sorry that your expectations have not been met. Any problem should have been communicated to us to try to help you.Best regards.
