Ratings based on 332 Verified Reviews
3.7 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Parking sucks bad ac bad receptionist old towels
by A verified traveler
Posted 25 May 2024
by A verified traveler
Posted 15 Feb 2024
Perfectly
by A verified traveler
Posted 11 Jan 2024
Comment from Hotel Management
17 Jan 2024 by Administración, Hotel Management
Agradecemos su atención
by A verified traveler
Posted 14 Jul 2023
Happy
Comment from Hotel Management
25 Aug 2023 by Thank you for staying here, Hotel Management
We appreciate your comments and assessment of our service. Greetings!!
by A verified traveler
Posted 6 Jun 2023 on Hotels
by A verified traveler
Posted 5 Apr 2023
by A verified traveler
Demanded bribe / hidden fee
Posted 13 Mar 2023 on HotelsThe hotel lacks a good conduct of hospitality and service. The problems started with check in. The front desk attendant would not admit us at check in time. Her reasoning was that the 2 double bed room was booked under my name and not for a second adult. The hotel rules clearly state “Base rate is for 2 guests”. The attendant demanded an extra charge or a bribe to allow both of us to use the 2 double beds. I contacted hotels.com and they made several unsuccessful attempts in several hours to contact the property. I was left without the room I paid for because the hotel would not honor the written rules of their own agreement. Do not book. Hotel Embajadores does not make their guests feel welcome.
Comment from Hotel Management
31 Mar 2023 by Administración , Hotel Management
We value your comment. The fee I paid was for early entry, they have entry and exit times. The rate is assigned by the number of people and not by room.
by A verified traveler
Posted 5 Feb 2023
This hotel is not as represented by the pictures on Expedia. All of the equipment in the gym was nonfunctional, some in pieces on the floor. The curtains in my room had hiles in them, and we're falling off the rods. The elevator did not work for my entire stay, and staff informed me that it had not worked for a long time. Some of the room numbers on the doors we're falling off. The walls in my room had foot prints on them. This hotel needs to be demolished or complete gutted.
Comment from Hotel Management
31 Mar 2023 by Administration , Hotel Management
thank you for your comment
by A verified traveler
Posted 2 Jan 2023 on Orbitz
Few blocks from all. Great location. Pleasant stay. We spent the day at Progreso Beach and came back to sleep at this property.
