Ratings based on 28 Verified Reviews
4.5 Room cleanliness
4.8 Service & staff
3.8 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Calm on the beach
Posted 28 Feb 2024 on HotelsIf you're looking for a quiet place to relax in peace, you found the perfect spot. Approx 8-10 rooms (mini bungalows of glamping) directly on the beach. Rooms are comfortable and clean.
Service is very good, there must be as many employees as guests.
Food is excellent, we really enjoyed our breakfasts!
Weekends are filling up and the 10 beds on the beach will be taken as people would come to spend the day but weekdays are very quiet.
Comment from Hotel Management
29 Feb 2024 by Hotel Management , Hotel Management
Dear Benoit,Thank you for you comments and share your experience with us. Its very important to know about how your stay was during the time with us. We appreciate your feedback and time taken to write about it. We hope we can host you anytime soon again!
by A verified traveler
Posted 4 Jan 2024
Although all personnel were very nice and attentive and the food was good, I was disappointed at the facilities.They were very rustic. The smell of sewage and urine in my cabin was nasty. Although they cleaned it, the foul smell persisted. The deck like floor in the room and bathroom probably not very sanitary. The hotel is way overpriced for what they offer. Jose and the chef Chris very nice people. I had pasta, pizza and eggs. All very good. The continental breakfast consisted of fruit, bread, coffee or juice was also good although maybe not enough for those with big appetites. Rooms lack tv and the internet was spotty in my room. Pillows had mold, probably due to the humidity. The beach area was nice and they rake the seaweed daily.
Comment from Hotel Management
10 Jan 2024 by Gerencia General, Hotel Management
Estimado Sr. Alfredo,Agradecemos nos haya compartido su experiencia con nosotros lo cual es muy importante. Lamentamos mucho no haber cumplido sus expectativas de viaje.Vamos a trabajar con los puntos que menciona, con la informacion sobre la Tv informamos en nuestras plataformas no contar con esta opcion al ser un concepto holistico intentamos desconectarlos de la tecnologia, sin embargo si tenemos internet en algunas areas. Esperamos nos pueda brindad pronto alguna otra oportunidad de viaje.
by A verified traveler
Posted 22 Dec 2023
This small themed property turned out to be such a gem. Upon arrival, we were welcomed and it was explained we would not have technology in our room because the focus was our relaxation. At first, we weren’t sure we would be happy with this … but it was for the absolute best. We were only in our room to sleep and remainder of days were spent outdoors enjoying nature and truly feeling relaxed! We felt so well cared for - between Daniel, Manuel, Armen, the general manager (and all the staff really) … we wanted for nothing. The food was delicious. The drinks were fantastic. The service was excellent. We hope to return again next year.
Comment from Hotel Management
23 Dec 2023 by Danine, Hotel Management
Estimada Danine, muchas gracias por compartir su experiencia con nosotros, fue un gusto tenerle en casa. Esperamos pronto poder tenerle de nueva cuenta en su Casa Ku.Saludos!
by A verified traveler
Posted 3 Nov 2023
Its a very unique property. Great service and food.
Comment from Hotel Management
3 Nov 2023 by Gerencia General, Hotel Management
Estimada Carol,Agradecemos que nos comparta su experiencia y comentarios sobre su estancia con nosotros. Esperamos pronto poder tenerle de nueva cuenta en su Casa Ku!Calurosos Saludos
by A verified traveler
Posted 1 Aug 2023
Hay que mejorar muchas cosas para competir en este mercado.
Comment from Hotel Management
5 Aug 2023 by Hotel Management , Hotel Management
Estimada Alejandra,Agradecemos muchos sus comentarios y tiempo para compartir su experiencia con nosotros. Sus comentarios son muy importantes para nosotros porque nos brindan la oportunidad de comprender mejor las areas en las que debemos enfocarnos y conocer los servicios de los que mas disfrutan nuestros huespedes. Esperamos tener la oportunidad de darle la bienvenida nuevamente en un futuro cercano y restablecer su confianza en nuestro servicio.
by A verified traveler
Posted 9 Jul 2023
Es un lugar fantástico, para relajarse, convivir en pareja, con amigos o para encontrarse uno mismo. Sus habitaciones con vista a jardín o vista parcial al mar, son espaciosas, cómodas y siempre huelen riquísimo, te brindan la privacidad e intimidad deseada. En tanto que las 2 habitaciones con vista al mar son mucho más grandes y te permiten disfrutar de un buen baño de sol, libro (que por cierto, la selección de títulos del hotel es un detalle excelente), durante tu estancia o alimento frente al mar. Sin embargo, un punto negativo es que el baño se encuentra afuera de la habitación, lo que en diversas situaciones no te permite tener al 100 privacidad, considero que esta parte debería de ser considerada por los dueños del Hotel, ahora que están remodelando y ampliando el mismo, a fin de conectar el baño a las habitaciones de manera interna, o crear remates visuales para los demás huéspedes o visitantes, a fin de no importunar la privacidad de los que rentaron estas habitaciones. El restaurante “Nido”, es delicioso, la carta es buenísima, aunque es temporal, pues se está en búsqueda de ampliar el menú y brindar una oferta culinaria mayor, lo que considero es una idea acertada pues en mi caso, no consumo gluten y si me fue un poco difícil adaptar mi dieta a lo que el restaurante ofrece. Durante mi estancia hubo una situación de seguridad misma que, el gerente Diego, manejó extremadamente bien, siempre salvaguardando la integridad mía y de los demás huéspedes y colaboradores
Comment from Hotel Management
11 Jul 2023 by Gerencia General, Hotel Management
Muchas Gracias por compartir su experiencia con nosotros y poder informarnos sobre algunos punto durante su estancia, sobre los cuales estaremos trabajando para mejorar, asi como conservar la seguridad de nuestros huespedes y colaboradores.
by A verified traveler
San Benito boutique hotel with amazing service
Posted 10 Apr 2023 on Hotelsvery nice boutique hotel, great service
Comment from Hotel Management
10 Apr 2023 by Gerencia Hotel, Hotel Management
Estimado Juan,Agradecemos sus comentarios y haber compartido su experiencia de viaje con nosotros.Esperamos tenerlo de nueva cuenta con nosotros!Saludos Cordiales
by A verified traveler
Posted 1 Apr 2023
Comment from Hotel Management
1 Apr 2023 by Hotel Management , Hotel Management
Dear Diannie,First and foremost, we would like to thank you for choosing Casa ku Hotel as host of your holiday.We look forward to welcoming you back soon for another getaway. We will be pleased to make you another wondrous adventure time. Please, receive our warmest regards from Hotel Casa Ku.
by A verified traveler
Posted 13 Jan 2023
Incredible place- welcoming, relaxing, beautiful, very quiet with attentive service and good food. Could not be any closer to the water-the door of my little casita was only 50 feet from the Gulf. Beach chairs, beach beds, beach service available. If you’re looking for peace and quiet and time with the sea, this is a perfect spot!
Comment from Hotel Management
23 Jan 2023 by Hotel Management , Hotel Management
Hi Gaither,First at all, Id like to thank you for staying with us and chose us as part of your travel experience. For us is very important hearing about your experience.We hope you can visit us again.We are happy to share your comments with our team.Warm Regards,Hotel Management.
by A verified traveler
Posted 16 Nov 2022 on Hotels
Comment from Hotel Management
23 Nov 2022 by Hotel Management , Hotel Management
William Thank you for staying with us and chose us as part of your travel experience!We are happy about your feedback & will share with our staff!Hope you can visit us again!
