Ratings based on 183 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2023 on Hotels
by A verified traveler
Posted 6 Jul 2023
by A verified traveler
Posted 18 Apr 2023
Very over priced place. The whole amenities are very outdated! The shower has no warm water. The location is not easy to access
by A verified traveler
Posted 25 Mar 2023 on Hotels
Believe that the Hacienda should do more for social responsibility and pay locals to help clean the surrounding areas.
by A verified traveler
Posted 21 Mar 2023
A beautiful Hacienda located in the middle of nowhere. Staff mainly from local people, very friendly. Very clean however the property needs some maintenance. The Restaurant is wonderful with a very nice view to the garden and pool. A lot of things to do close to the property but you need a car or hire a taxi driver for the day because nearby attractions are at least 30 minutes driving.
by A verified traveler from KATY
Posted 12 Oct 2022
This place is paradise! It is absolutely beautiful! If you really want to rest & recharge this is the place. Secluded & Quiet with nature all around you. The hotel staff is outstanding! they treat you like royalty! Food at restaurant is excellent as well. The only thing to consider, there's absolutely nothing to do outside the 111 acres of the Hacienda property. You are literally out in the middle of the forest, about 50 mins from Merida. So going back and forth to the city and back can add up. Can't wait to go back though!!
by A verified traveler
Posted 1 May 2022 on Orbitz
The Hacienda has great historical and cultural values. Very quiet, friendly staff , you will get a good sleep .
by A verified traveler
Quiet place
Posted 21 Mar 2022 on HotelsIt is a wonderful place. However, it needs some time of entertainment at night. Example: Guitar player or something.
Comment from Hotel Management
20 Apr 2022 by Karina Castro, Hotel Management
Thank you for your suggestion, we appreciate your feedback that will help us improving to satisfy our guests.
Come back soon!
by A verified traveler
Posted 17 Feb 2022
Really enjoyed the hacienda experience. I found the stay to be a bit noisy with its proximity to a nearby pueblo. The staff was very friendly and certainly accommodating.
by A verified traveler
Posted 17 Feb 2022 on Orbitz
It's an old rope-making "hacienda", with what is the factory "ruins" located behind the swimming pool. Quite atmospheric. Food was excellent. Staff friendly and willing to please.
The big downside is the inconvenience of the various aspects of the facility, which is quite spread out. The swimming pool is a 5-7 minute walk from the rooms. The car park is also about the same distance in a different direction. The walkways are composed of irregular stones, which impedes fast walking. This property is definitely not "accessible". Nothing much to do here, though Uxmal is only 45 minutes away.
Our first night the water in the shower ran only lukewarm (meaning, I couldn't take a shower - quite disappointing considering the price of the room).
