Ratings based on 765 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Terrible service. Reception was very unfriendly. Stephanie in particular was rude and out of touch with the guests. She decided to change our room without notice at 11 at night. She lied to the guests about the change and then was rude to her colleagues for questioning her reasons. She made me miss my flight and said the did not care. Save yourself! Do not stay here!
Comment from Hotel Management
4 Jun 2024 by cemid.gerencia, Hotel Management
Estimada Xochitl: Antes que nada le agradecemos que se tomara el tiempo para compartir sus comentarios sobre la estancia que tuvo en nuestro hotel. Estamos verificando cada punto que nos comenta de manera personal para conocer qué pasó y podamos arreglar o mejorarlos. Le agradecemos una vez más sus comentarios y esperamos que en un futuro nos brinde la oportunidad de poder servirle nuevamente y podamos mejorar la experiencia que tuvo. Saludos Cordiales.
by A verified traveler
Posted 13 May 2024
A non-luxury luxury hotel with a very basic breakfast. However, the rooms (yet basic) are very clean and the staff was superfriendly in any regards, which was all what we have been looking for. The hotel met all of our expectations and is an excellent choice to book for some days as a base in northern Mérida.
Comment from Hotel Management
14 May 2024 by cemid.gerencia, Hotel Management
Pascal: Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
by A verified traveler
Posted 29 Apr 2024
This hotel is only okay with offering only basic services. However, what I appreciated about it was how clean it was, and Maria, our housekeeper, was always friendly and kind. Unfortunately, the room was quite small, and the services provided were very basic. Overall, I would not choose to stay here again.
Comment from Hotel Management
3 May 2024 by cemid.gerencia, Hotel Management
Estimado Octavio: Antes que nada le agradecemos que se tomara el tiempo para compartir sus comentarios sobre la estancia que tuvo en nuestro hotel. Nos sentimos muy apenados al saber que ésta no fue de su agrado. Le agradecemos una vez más sus comentarios y esperamos que en un futuro nos brinde la oportunidad de poder servirle nuevamente y podamos mejorar la experiencia que tuvo. Saludos Cordiales
by A verified traveler
Posted 29 Mar 2024
Everything good except for strong noise inside the room
Comment from Hotel Management
29 Mar 2024 by cemid.gerencia, Hotel Management
Estimado Alvaro: Gracias por el tiempo para compartir su experiencia nuestro hotel. Tomaremos en cuenta sus comentarios para seguir mejorando. Será muy grato recibirlo en su próxima visita a Mérida. Saludos cordiales.
by A verified traveler
Posted 27 Mar 2024
Clean place
Comment from Hotel Management
27 Mar 2024 by cjmid.gerencia, Hotel Management
Estimado Rogelio: Gracias por el tiempo para compartir su experiencia en nuestro hotel. Es muy grato saber que su estadía ha sido placentera y hemos logrado satisfacer sus necesidades. Esperamos verlo pronto de vuelta en Mérida. Saludos cordiales.
by A verified traveler
Posted 17 Mar 2024
4 Guests but every day only 2 in the room. we had to ask for 2 more towels everyday and most times it seemed to trouble them. We asked for 2 more pillows and they promised to send them 3 times over 2 days before we received them.
Hotel overall was great and in a great location for what we were doing.
Comment from Hotel Management
19 Mar 2024 by cemid.gerencia, Hotel Management
Dear Donald: We appreciate your preference in choosing us as your lodging option, as well as the time you took to provide us with your comments as this allows us to improve day by day. We are sorry to know that you did not enjoy a good experience. We note your comments and we will take them into account to offer a better experience to our guests. It will be a pleasure to welcome you on your next visit to Mérida.
by A verified traveler
Posted 16 Mar 2024
Parking was a problem it was very limited
Comment from Hotel Management
16 Mar 2024 by cjmid.gerencia, Hotel Management
Estimado Eber: Le agradecemos que se haya tomado el tiempo para compartirnos sus comentarios sobre la estancia que tuvo en nuestro hotel, tenga por seguro que trabajaremos en sus observaciones. Le agradecemos una vez más y esperamos tener la oportunidad de poder servirle nuevamente en su próxima visita a Mérida. Saludos cordiales.
by A verified traveler
Posted 5 Mar 2024
I have been using this hotel for the last eight years. The location is magnificent, since it is located 5-10 minutes any direction from the important avenues of the city.
Comment from Hotel Management
5 Mar 2024 by Gerente de ventas, Hotel Management
Estimado Juan Carlos: Agradecemos tus comentarios.Nos alegra leer que la ubicación resulte de su agrado.Esperamos seguir recibiéndolo por mucho tiempo más.Saludos.
by A verified traveler
Posted 14 Feb 2024
Initially, I wanted to treat myself to a better class of Hotel here in Merida, than the dumps I was staying at.
The free breakfast was nothing to write home about, most of the staff spoke little English & the ones that did, were rude to me.
The hotel advertised that they had a free shuttle service for about a 10 km. range, BUT when I asked about this, they said that it was no longer available, forcing me to use UBER ride services.
UBER was a nightmare to use back in Canada, so you can imagine what it was like, when most of the drivers, claimed that they didn't understand English.
A disabled person like me, has to have a hot shower to relax the muscles & joints, so this was what I looked forward to the most.
And, guess what...The shower had cool water at the most! I did try turning the wall mounted temperature adjustment valves myself (what else could these valves control, besides temperature to the Bathroom?) fixtures, BUT it didn't make much difference. By the time some Hotel Engineer came to my room, I'd already had my cool shower, BUT later that day, there still wasn't any hot water to the bathroom sink! So what did these valves control?
I won't get into being forced to walk to the surrounding restaurants in order to be able to eat, after the free breakfast.
If you there expect me to be nice to your employees, after the way I was treated by them, you should all quit & see which Govt's around the World are looking for people.
Comment from Hotel Management
15 Feb 2024 by cemid.gerencia, Hotel Management
Dear John: Thank you for taking the time to share your comments about your stay at our hotel. We feel very sorry to know that this was not to your liking, I am verifying each point that you mention to us to carry out the necessary actions and correct these areas of opportunity as soon as possible. We thank you once again for your comments and we hope that in the future you will give us the opportunity to serve you again and we can improve the experience you had.
by A verified traveler
Posted 10 Feb 2024
Bed and the room is ok, but the hotel don't have room service if you check in late because of late flight , you cannot have anything. Fortunately there is a starbucks in front of the hotel that is open after 10pm.
Breakfast is normal mexican breakfast very ordinary.
But its noisy even late night upstairs.
Comment from Hotel Management
11 Feb 2024 by Artemisa Angulo, Hotel Management
Myra: Agradecemos tus visita. Trabajaremos en las áreas de oportunidad mencionadas. Saludos.
