Ratings based on 52 Verified Reviews
3.7 Room cleanliness
4.2 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
27 Mar 2024 by Manager, Hotel Management
Hello Salvador,We are thrilled to hear you had an excellent experience at our hotel! We hope to welcome you back soon for another fantastic stay.
by A verified traveler
Posted 23 Mar 2024
Comment from Hotel Management
13 Apr 2024 by Manager, Hotel Management
Hello Gonzalo,We are thrilled to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back soon.
by A verified traveler
Posted 24 Feb 2024
Pleasantly surprised, it’s good
Comment from Hotel Management
24 Feb 2024 by Manager, Hotel Management
Hello Diego,We are delighted to hear you had a pleasant stay with us. Your positive feedback is truly appreciated. If you have any further comments or suggestions, please feel free to reach out to us. We hope to welcome you back soon for another enjoyable experience.
by A verified traveler
Posted 21 Feb 2024
Ok
Comment from Hotel Management
24 Feb 2024 by Manager, Hotel Management
Hello Maria,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.
by A verified traveler
Posted 17 Feb 2024
Nice clean rooms. Excellent and polite staff including housekeeping. Breakfast was ok but i didnt expect anything since it was not included in my reservation. Location is near where i needed to go and all the hotels are next to each other. Room price was very reasonable may be because of slow season of the year. Oh i forgot to mention that i love their beds, so comfortable. Thank you for excellent stay and we will be staying again when we come next time to visit our child at UCM.
Comment from Hotel Management
20 Feb 2024 by Manager, Hotel Management
Hello Manishkumar,We are delighted to hear about your positive experience with our clean rooms and exceptional staff. It's great that our convenient location and comfortable beds enhanced your stay. We look forward to welcoming you back next time you visit your child at UCM.
by A verified traveler
Posted 26 Nov 2023
Comment from Hotel Management
17 Dec 2023 by Manager, Hotel Management
Hello Roberto B,Thank you for choosing to stay with us! We are delighted to hear that you had a wonderful experience at our hotel. We strive to provide excellent service and ensure our guests have a comfortable and enjoyable stay. Should you have any further feedback or need assistance, please do not hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future.
by A verified traveler
Posted 31 Oct 2023
It looked beautiful from the outside. Check-in was great and staff friendly. Inside, not so much. There was a BIG crack in the middle of our bathroom floor. Big enough to trip or stub your toe on. The shower was just nasty. Aside from also having cracks, it wasn't even clean. We skipped showering.
Comment from Hotel Management
3 Nov 2023 by Manager, Hotel Management
Hello Stephany, We appreciate your compliments on our exterior and the positive check-in experience provided by our friendly staff. We apologize for any inconvenience caused by the crack in the bathroom floor and the cleanliness of the shower. We will share your feedback with our housekeeping team to ensure improvements are made. Thank you for bringing this to our attention.
by A verified traveler
Posted 30 Oct 2023
Noisy from freeway. Everything else was good!
Comment from Hotel Management
1 Nov 2023 by Manager, Hotel Management
Hello Michael,Thank you for taking the time to share your feedback. We appreciate your positive comments about the overall experience. The proximity to the freeway can result in some noise, but we hope it did not significantly impact your stay. We hope to welcome you back in the future.
by A verified traveler
Posted 25 Oct 2023
I liked everything except the freeway noise.
Comment from Hotel Management
27 Oct 2023 by Manager, Hotel Management
Hello Michael,Thank you for your feedback. We apologize for any inconvenience caused by the freeway noise and appreciate your overall positive experience with us. We hope to welcome you back soon.
by A verified traveler
Best value Fo RV the price.
Posted 2 Oct 2023 on HotelsBetter than I expected. It was nice having the coffee maker, fridge/freezer, and ironing board in the room. Bed was very comfortable.
Comment from Hotel Management
4 Oct 2023 by Manager, Hotel Management
Hi Lawrence,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
