Ratings based on 28 Verified Reviews
3.4 Room cleanliness
3.9 Service & staff
2.7 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Aug 2022
Very clean,selection of food was excellent.
Staff were very pleasant and the animation team were first class.
All ideal for ourselves and our nine year old grandson.
Comment from Hotel Management
20 Aug 2022 by Guest Experience. Grupo Galdana, Hotel Management
Thank you very much for your comments, especially where you mention our great staff.We are glad you enjoyed your holiday and we look forward to welcoming you back in the future.
by A verified traveler
Decent hotel
Posted 20 Jul 2022 on HotelsHotel was good and conveniently located. Water park opposite was amazing. Had pool view room so had lots of noise from the hotel until 11pm. Air con unit was poor. Wifi was poor. Sink blocked from first day but hotel fixed it straight away. Sheets not changed daily. Some new towels had stains.
Comment from Hotel Management
29 Jul 2022 by Guest Experience. Grupo Galdana, Hotel Management
Thank you very much for sharing your experience at our hotel.
We are glad you enjoyed your stay and hope you will come back in the future.
We are sorry for any faults we may have had such as the ones you mentioned and we hope to continue to improve.
by A verified traveler
Posted 5 Jun 2022
by A verified traveler
Posted 18 Oct 2021 on Orbitz
by A verified traveler
Don't go there
Posted 18 Jul 2021 on HotelsMy son got food poisoning with temperature up to 39 from hotel food, another kid also got food poisoning and went to hospital on the same day food is no where near fresh.Additional charges for: using water park 6 p.d, changing towels 6, natural coffee at the bar 1,5. Even for all inclusive option. At the main restaurant natural cofee is not available. Overall feels like all inclusive is like cheap option by the way they act to you. Im not going there again even for free...
Comment from Hotel Management
19 Jul 2021 by Guest Experience, Hotel Management
Thank you very much for sharing your opinion about your stay in our hotel.
We have immediately investigated your case about what you describe as "food poisoning" and after requesting the relevant reports from our medical team they have confirmed that the origin is not a cause of "food poisoning" at all.
Please note that we have strict sanitary controls in our facilities and that all our employees are trained in food safety.
Guest Experience
Grupo Galdana
Recommended
for Familiesby A verified traveler from scotland
good value
Posted 1 Sep 2014
Location: Not much to do around, more than a week there might be a little repetitive
pretty good value, pool maybe not quite large enough for hotel but nice quite garden area for sunbathing as well.
by A verified traveler
Room's Not as described by Hotels.com
Posted 29 Jul 2014 on HotelsI stayed at this hotel for a wedding I was attending with friends. When I booked this room through Hotel.com it stated the following I copied & pasted: Guestrooms.
Rooms open to balconies. The 252 air-conditioned guestrooms at Hotel Club Sur Menorca include minibars and safes. Televisions are equipped with satellite channels. Bathrooms offer bathtubs, bathrobes, hair dryers, and complimentary toiletries. The room's have none of these as was told by reception after I went to reception as thought I had been put in wrong room. Would I stay here again NEVER, if was not for wedding no way would I. Very surprised no other review mentions rooms not as advertised. maybe these reviews are not printed?
by A verified traveler
C’était bien mais
Posted 22 Oct 2023 on HotelsPar où commencer, concernant l’hôtel pour ma part il ne vos absolument pas 4*, les chambre sont pas aussi belle que sur les photos, les murs cassés, salle de bain très petite,draps sale. l’hôtel est beau de l’extérieur et dans le hall mais c’est tout, les odeurs désagréables. Pour parler du buffet
, par contre très t’es bon avec du choix donc sur ça rien à dire.
Et pour le personnel, ont tient à remercier samantha,et d’autres personnes qu’on a pas pu prendre le prenom qui accueil toujours avec le sourire et qui essaye de parler avec nous malgré la barrière de la langue mais par contre un certain Pedro qui nous montre clairement qu’on est pas les bienvenus c’est dommage.
L’hôtel est bien pour une famille avec des enfants car il y a beaucoup d’activité (mini parc, piscine, toboggan géant, spectacle le soir et j’en passe) donc sympa mais je ne reviendrai pas
Comment from Hotel Management
23 Oct 2023 by Guest Experience. Minura Hotels, Hotel Management
Nous vous remercions d'avoir partagé votre opinion sur notre hôtel et surtout d'avoir mentionné le travail remarquable de notre grand personnel malgré votre incident avec un membre de notre équipe.Nous sommes désolés que vous n'ayez pas perçu les 4 étoiles de notre hôtel. Nous prenons bonne note de tous vos commentaires afin de continuer à améliorer à la fois nos installations et nos services.
by A verified traveler
Posted 16 Oct 2022 on Hotels
by A verified traveler
The hotel is ok, but the people are amazing
Posted 10 Aug 2022 on HotelsWe chose the hotel because of the waterpark and that was really fun.
The rooms were quite small for us as a family, but maybe we should have taken a bungalow. The rooms were though quite expensive for its low comfort. Food etc was ok. The hotel shows were great and the animations for adults (sport games) were so much fun too. We laughed so much..Mario, Francesco, Valerie etc were just awesome people. The hotel is not attached to any beach, which we usually like..but there was a waterpark. Public transportation was also very convenient from the hotel.
Comment from Hotel Management
11 Aug 2022 by Guest Experience. Grupo Galdana, Hotel Management
Thank you very much for your comments about your stay at our hotel.
We hope you enjoyed your holiday even though our rooms were not entirely to your liking.
In our hotel we have different types of rooms, such as the spacious suites with 2 bedrooms, a large living room and sitting area and terrace.
We will pass on your good comments to our entertainment team.
