Ratings based on 45 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Aug 2023
Very good hotel and friendly staff
Comment from Hotel Management
16 Aug 2023 by Seth 55 Santo Tomás Team, Hotel Management
Thank you very much for your review Jorge! We look forward to seeing you soon.
by A verified traveler
Posted 21 Sep 2022
by A verified traveler
Posted 4 Jun 2022 on Hotels
Comment from Hotel Management
6 Jun 2022 by Toni. Set Hotels., Hotel Management
buenos días,
Gracias por sus comentarios. Nos ayudan a mejorar.
Saludos,
by A verified traveler
Awful which is a pity considering how pretty it is
Posted 28 Sep 2019 on HotelsUnfortunately our experience was very poor. The receptionist was absolutely awful. She should not be dealing or much less welcoming guests. Then in the room there was a dirty rag with some solvent on it that made the room reek. I called reception. Instead of changing our room, they came to remove the rag when we went to the pool. We saw from the lifts the same girl leaving our room, when we reached our door, and she left it opened. I call her back and she just didn't seem to care. Last, we forgot a pouch with my headphones on the table when we checked out. I called that same morning, they told they did see any but they will call the cleaning crew and get in touch with us. They never did.
The food from dinner was terrible, unedible.
Comment from Hotel Management
30 Sep 2019 by Hotel 55 Santo Tomás, Hotel Management
Dear Solange,
Many thanks for your review and for letting us your comments. We apologize we didn't met your expectations.Normally, we have very good feedback about the food, cleaning room and mainly the staff, being that the best valueted.
We have taken note in order to analize our service and improve it.
Regarding the headphones, we have checked our internal system for lost items but we haven't found them during the dates you were at the hotel.
We hope you give us another chance to change your impression of our hotel.
Best regards.
by A verified traveler
Posted 25 Aug 2019
The food was very nice and the staff were friendly and helpful.
Comment from Hotel Management
25 Aug 2019 by Hotel 55 Santo Tomás, Hotel Management
Many thanks for your review and for choosing our hotel for your stay!
by A verified traveler
Posted 27 Jul 2019
Excellent facilities, super clean and modern. Access and parking were easy. Breakfast buffet was good.
Comment from Hotel Management
14 Aug 2019 by Toni, Set Hotels, Hotel Management
Thank you for your comments!!!
by A verified traveler from Cardiff
Posted 4 Jun 2019
The property was very good in most respects. However I felt that the food choices were a little limited. No hot dessert. Chocolate fountain one evening and then not again. Also lacks small things such as shower caps and tissues in room. Felt it was a bit much asking for a 10 euro deposit for the pool. They should be provided at the pool area. Just small things that stop this being an excellent hotel.
Comment from Hotel Management
7 Jun 2019 by Guest Experience Manager, Hotel Management
Many thanks for your review. In your next stay don't hesitate to ask in reception for more amenities. We ask for 10€ deposit for the pool towel, refundable at the end of stay. We hope to see you again!
by A verified traveler from London
Posted 28 Oct 2018
Nice new hotel close to the beach. Overall I am happy with my 5 nights stay.
by A verified traveler
Posted 18 Oct 2023
Strand hatte zu viele Algen .
by A verified traveler
Posted 18 Sep 2023
Comment from Hotel Management
19 Sep 2023 by Seth 55 Santo Tomás Team, Hotel Management
¡Muchas gracias por su reseña Sonia!
