Ratings based on 663 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Union Grove
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by Manager, Hotel Management
Hello Joe,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.
by A verified traveler
Posted 28 May 2024
Loved it
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Brooklyn,We are delighted to hear you enjoyed your stay with us. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out.
by A verified traveler
Posted 27 May 2024
Great staff. Place was kept up well. In good condition. View of the lake from room. Sunrise over lake. Great sauna.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Kristy,We are delighted to hear that you enjoyed our great staff and well-maintained facilities, including the beautiful view of the lake and our sauna. Your kind words are truly appreciated, and we hope to welcome you back for another relaxing stay in the future.
by A verified traveler
Posted 27 May 2024
Room was attractive and nicely updated. Was some issues with maintenance such as broken up air flow grill on the AC unit and a bunch of screws in the window screen frame. Bathroom is all original with a very small toilet, bathroom door handle ready to fall off, and the bath sink chipped up. Overall though, the place was quiet and comfortable.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello James, We appreciate your detailed feedback on your recent stay with us. Your comments regarding the room maintenance have been noted and will be shared with our team for further improvements. We are pleased to hear that you found the room attractive and your stay overall comfortable. Thank you for choosing our hotel for your accommodation needs.
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
27 May 2024 by Manager, Hotel Management
Hello Chris, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
by A verified traveler
Posted 20 May 2024
Beautiful view of the bay
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Patricia,We're delighted to hear you enjoyed the stunning bay view during your stay. Thank you for choosing our hotel for your visit.
by A verified traveler
Posted 19 May 2024
Doors banging at 5am
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello WAYNE, We apologize for any disturbance caused by noise during your stay. We recommend reaching out to our management team to address this matter further. Your feedback is valued as it helps us improve our services for all guests' comfort.
by A verified traveler
Posted 12 May 2024
Nice location and view. Motel rooms need updating
Comment from Hotel Management
13 May 2024 by Manager, Hotel Management
Hello Mary, We appreciate your feedback on our location and view. We strive to provide a comfortable stay for all our guests and will take your comments into consideration for future improvements. Your input is valuable to us as we continue to enhance our guests' experience.
by A verified traveler
Posted 9 May 2024
Love the area!
Comment from Hotel Management
11 May 2024 by Manager, Hotel Management
Hello Mark,We are delighted to hear that you enjoyed the location of our hotel. It's always great to know that our guests appreciate the surroundings during their stay. Your kind words are truly appreciated, and we hope to welcome you back in the future.
by A verified traveler
Posted 6 May 2024
This is my second stay here, it’s not an updated hotel. We noticed things in the room that could be cleaned better such as the bed dust cover, we could see hair and dust near the wall and headboard on that behind the mattress. Basically, just needs a better deep clean. The coffeemaker looked dirty inside where the water would go, decided not to make coffee in the room. Nightstand drawers had crumbs and beer bottle caps.
Just more attention to details or deep cleanings at least monthly in the weird areas.
Expedia also incorrectly advertised the room so I’ll reach out to them on that. We didn’t get the room as they advertised with the “double king with tub” because that’s not how the hotel lists it. They call it the suite.
Breakfast is super minimal and nothing exciting or healthy. Cereal, Jimmy Dean sandwiches, Yoplait yogurt and prepackaged pastries/bagels.
The bay water view is great!
Comment from Hotel Management
6 May 2024 by Manager, Hotel Management
Hello Amber,We appreciate your feedback regarding your stay with us and apologize for any inconvenience caused. Our housekeeping team will be reminded to pay special attention to the areas you mentioned. If there's anything else we can assist you with, feel free to reach out. We value your patronage and hope to welcome you back for an improved experience.
