Ratings based on 621 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
After leaving the crap hole across the street, this property was a welcome surprise. No soap or shampoo in the room tho. All dispensers were empty.
Comment from Hotel Management
16 May 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Jeffrey,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN WEST MEMPHIS AR. We value you as our guest and welcome your 4/5 score. At Red Roof we are happy to know that you made us your choice of stay. However, regarding your comment of the empty dispensers, this will be taken into consideration to improve the quality we offer. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
9 May 2024 by Oshane RediResponse Specialist , Hotel Management
Hello April, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WEST MEMPHIS AR and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 2 May 2024
All was fine. Only issue was that our room had only one handtowel for 2 guests.
Comment from Hotel Management
3 May 2024 by Xao RediResponse Specialist, Hotel Management
The team at our Red Roof Inn West Memphis, AR would like to thank you for sharing your feedback with us, David. We were elated to read that we accomplished our goal to provide you with a great stay. You noted that almost everything about your stay was fine, which delighted our staff. In relation to the insufficient hand towels, please feel free to request more from the front desk.Thanks again for sharing your compliments with us. We loved having you under our roof and we look forward to hosting you again at any of our Red Roof locations in the future.Faithfully,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 2 May 2024
Staff is pretty rude at the front desk but housekeeping staff are all very kind and friendly. Easy walk or drive to southland casino
Comment from Hotel Management
3 May 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for sharing your feedback with us, Playa. The team at the Red Roof Inn West Memphis, AR was pleased to know that you were fond of our kind and friendly housekeeping staff, along with our close proximity to Southland Casino. However, you made mention of the receptionist at the front desk being rude. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved future experiences.Regards,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
20 May 2024 by Carla RediResponse Specialist, Hotel Management
Hello Jennifer, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn West Memphis, AR and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 14 Apr 2024
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Comment from Hotel Management
15 Apr 2024 by Sashauna RediResponse Specialist, Hotel Management
Hello Michael,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN WEST MEMPHIS AR. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
5 May 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your positive rating, Ravonda. The staff at the RED ROOF INN WEST MEMPHIS AR and I were so happy we earned your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler from Columbus
Posted 12 Apr 2024
The man who checked me in was very nice and talkative. The room was average. It was actually higher in price than a Motel 6 I stayed in the night before in Mineral Wells TX that was a lot nicer. I probably will not be staying here again.
Comment from Hotel Management
13 Apr 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Phillip,Thank you for taking the time to tell us about your experience at the Red Roof Inn West Memphis AR and you being pleased with our staff service. I am sorry that your experience did not meet your expectations however, as you indicated that the room and its pricing were not to your liking. Thank you for bringing these concerns to our attention, as we will use this feedback to improve the quality of our services.Thank you for sharing your concerns and I hope you have a better stay in your future travels. Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 9 Apr 2024
I found 2 spiders in the room
Comment from Hotel Management
9 Apr 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Amanda,Thank you for taking the time to tell us about your experience at the Red Roof West Memphis AR and your 5/5 score. The issue that you've brought to my attention regarding bugs in the room is unsettling to hear as we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. This is not the standard that Red Roof upholds for our hotel. Your concerns will be escalated in order to have them addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 5 Apr 2024
Dog friendly
Comment from Hotel Management
6 Apr 2024 by OnielRediresponse Specialist, Hotel Management
Hi Meridith,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn West Memphis, AR. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our hotel's pet acceptance. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
