Ratings based on 1,081 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Check in easy & smoth.. parked in the parking garage across from hotel.. hotel & room was nice and clean
by A verified traveler
Posted 1 Jun 2024
Very nice, clean hotel and staff located perfectly for events on Beale Street and the FedEx Forum. Also, phenomenal shower! Thanks for a great weekend.
Comment from Hotel Management
2 Jun 2024 by Lindsey, Hotel Management
Dear Jeana,Thank you for your feedback. We are happy you enjoyed your stay with us and that the staff was friendly, and the location was perfect for you. We hope to welcome you back soon.Best Wishes,
by A verified traveler
Posted 1 Jun 2024
Nice, clean hotel. The rooms are very nice. It’s close to everything downtown and on Beale Street.
Comment from Hotel Management
2 Jun 2024 by Angela S, Hotel Management
Hello Pam,Thank you for staying with us and taking the time to share your feedback. We are happy you enjoyed the hotel's cleanliness and the hotel overall. We are further delighted that our hotel's location made it easy for you to visit downtown and Beale StreetWe hope to welcome you back for another great stay. Best regards,Angela
by A verified traveler
Posted 1 Jun 2024
The lobby bar was leaking really badly from the ceiling during a light rain storm. The lobby smelled like people were actively smoking weed on premises.
Comment from Hotel Management
2 Jun 2024 by Angela S, Hotel Management
Hello Brandon,Thank you for staying with us and for taking the time to share your feedback. We apologize for not exceeding your expectations and for any discomfort you experienced during your visit. Your comments are valuable and will help us improve our guests experience. If you wish to contact us directly, please get in touch with us on our social or chat channels. We hope to welcome you back for a better stay experience. Best regards,Angela
by A verified traveler from Columbus
Posted 1 Jun 2024
Staff members were great. Location could not be beat
Comment from Hotel Management
3 Jun 2024 by Angela S, Hotel Management
Hello Sheryl,Thank you for choosing to stay with us and for sharing your feedback. We are pleased that our hotel's location was convenient for you and that our staff provided you with excellent customer service. We look forward to you staying with us again. Best regards,Angela
by A verified traveler
Posted 1 Jun 2024
One of the better places to stay in Memphis.
Beale street seems to have declined somewhat since my last visit.
Comment from Hotel Management
2 Jun 2024 by Jamie, Hotel Management
Dear Robert,Thank you for taking the time to review our Hyatt Centric Beale Street Memphis! We're glad to hear you enjoyed your stay with us. We strive to provide a comfortable and pleasant experience for all our guests. We hope to welcome you back as our guest again soon!Warm regards,Jamie
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
2 Jun 2024 by Angela S, Hotel Management
Hello Ariana, Thank you for choosing to stay with us and for rating your experience. We hope you had a pleasant visit and look forward to welcoming you back.Best regards,Angela
by A verified traveler
Posted 31 May 2024
Roof top bar
Great view at night
Comment from Hotel Management
31 May 2024 by Shelly , Hotel Management
Hello Oliver! Thank you for your feedback. We are glad to see everything went well and exceeded your expectations and you enjoyed the view from the rooftop bar at night. We thank you for sharing your feedback. We hope to have the opportunity to welcome you again the next time you are in the area. Best Regards Shelly
by A verified traveler
Posted 29 May 2024
We only stayed two nights, but it is in a good area and is walkable to Beal Street. The rooms are clean and the staff were very friendly. Was a little concerned about the railroad tracks on the backside of the hotel but I only heard one train a night and it was before midnight. The pool area needs some cleaning as a bit of a mess after the heavy rains. Overall a nice place to stay.
Comment from Hotel Management
29 May 2024 by Laura, Hotel Management
Dear Melody,Thank you for sharing your experience with us. Your feedback on our pool area is noted, and we regret any frustration caused. Please know that your concerns will be addressed with our team to improve our services moving forward. We appreciate your acknowledgment of our convenient location and great staff and regret that we fell short of your expectations. We value your loyalty, and we assure you that your feedback will contribute to enhancing our guest experience. We hope to have the opportunity to welcome you back and provide a more positive stay next time. Best regards,
by A verified traveler
Posted 28 May 2024
Wonderful stay
Comment from Hotel Management
29 May 2024 by Jamison, Hotel Management
Hello DrHannah, Thank you for taking the time to leave a rating review of our hotel. We are so glad that you had a wonderful stay! We hope to see you again here at Hyatt Centric Beale Street Memphis!Best regards, Jamison
