Ratings based on 660 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
My kids and I had a wonderful stay over the weekend! Front desk staff were amazing! Great personality and ready to serve all through the day. Security guy was the coolest but you can sense that he was aware of everything and ready to protect. House keeping was always working with a smile. The breakfast time was perfect and the food was great! Hotel was lovely and clean and very family oriented. My daughter and I decided to go play basketball with some other guess and we had a blast. I love the energy at this place. Most definitely will suggest and stay in the future! Thanks Homewood for an amazing experience!:)
Comment from Hotel Management
14 May 2024 by Rebecca, Hotel Management
Dear Akeita,We’re delighted to hear about your positive experience here at the Homewood Suites Southaven. Our team is very appreciative to know our efforts have been paying off. We know you have many options when it comes to Hilton hotels in the Southaven area and we genuinely appreciate you choosing to stay with us. We look forward to hosting you again when travel brings you back to Southaven.
by A verified traveler from Lees Summit
Posted 6 May 2024
Comment from Hotel Management
7 May 2024 by Rebecca, Hotel Management
Dear Cassaundra,We’re delighted to hear about your positive experience here at the Homewood Suites Southaven. Our team is very appreciative to know our efforts have been paying off. We know you have many options when it comes to Hilton hotels in the Southaven area and we genuinely appreciate you choosing to stay with us. We look forward to hosting you again when travel brings you back to Southaven.
by A verified traveler
Posted 3 May 2024
I loved the atmosphere of the property, felt alive instead of stale and dry. Honestly the only issue thus far was the extra linen for the let out couch appeared unclean.
Comment from Hotel Management
4 May 2024 by Rebecca, Hotel Management
Dear Antonio,Many thanks for your review, Antonio. We are delighted to learn that you loved the atmosphere of the property, felt alive instead of stale and dry. However, we are sorry that the extra linen for the let out couch appeared unclean. Please know that your feedback will be share with our leadership team and used to implement improvements to ensure we offer a better experience to our guests in the future! Thanks for trusting us with your stay and we hope to welcome you back soon.
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
1 May 2024 by Rebecca, Hotel Management
Dear Tosha,We’re delighted to hear about your positive experience here at the Homewood Suites Southaven. Our team is very appreciative to know our efforts have been paying off. We know you have many options when it comes to Hilton hotels in the Southaven area and we genuinely appreciate you choosing to stay with us. We look forward to hosting you again when travel brings you back to Southaven
by A verified traveler
Posted 21 Apr 2024
Staff was wonderful and addressed requests efficiently.
Comment from Hotel Management
22 Apr 2024 by Rebecca, Hotel Management
Dear Jennifer,We’re delighted to hear about your positive experience here at the Homewood Suites Southaven. Our team is very appreciative to know our efforts have been paying off. We know you have many options when it comes to Hilton hotels in the Southaven area and we genuinely appreciate you choosing to stay with us. We look forward to hosting you again when travel brings you back to Southaven.
by A verified traveler
Posted 31 Mar 2024
Great rooms for larger families. Loved the big bunk beds for everyone!
Comment from Hotel Management
2 Apr 2024 by Rebecca, Hotel Management
Dear AllisonThank you for your stellar rating and review. It truly means a lot to have our customers share their positive experiences, especially during this time. We are glad to hear that your family enjoyed our bunk bed suite. We’d love to welcome you back again next time you’re in the Southaven area.
by A verified traveler
Posted 30 Mar 2024
The very 1st night they gave us a nasty smelling room with filthy carpet and paint peeling off the ceiling in the bathroom!! Just horrible!! I went to the front desk to complain and the switched the room. The furniture was still dirty and the room service cleaned every other day, the towels were dirty. The customer service was not good!!
Horrible place! I was told by Sandra I could not have a printed copy of my receipt because I booked through Expedia !! I asked for corporate and the manager number. I spoke with the assistant manager this morning and was advised she would send my receipt via email!! I still have not received my receipt!! I will be filing a complaint!! I will NEVER book there again!!!
Comment from Hotel Management
4 Apr 2024 by Rebecca, Hotel Management
Dear Tonya,Thank you for taking a moment to leave your rating on your recent stay to the Homewood Suites in Southaven. We are sorry to hear your stay did not go has planned. We hope to have the chance to host you again the next time you are in Southaven to provide the quality of service we pride ourselves on.
by A verified traveler
Posted 26 Mar 2024
This Homewood Suites has the best safety practices that I have seen. The hotel attendant Latoia was very professional and so helpful. The super lady that cooked the breakfast was so polite and cooked a great breakfast for the guests. I researched alot of hotels in Southaven MS and chose Homewood Suites. We have enjoyed our stay and will stay here again.
Comment from Hotel Management
26 Mar 2024 by Rebecca, Hotel Management
Mr David,Thank you for your stellar rating and review. It truly means a lot to have our customers share their positive experiences, especially during this time. Our team has worked hard to ensure we treat our guest in a professional manner. We’d love to welcome you back again next time you’re in the Southaven area.
by A verified traveler
Posted 19 Mar 2024
Comment from Hotel Management
8 Apr 2024 by Rebecca, Hotel Management
Dear Austin,Thank you for taking a moment to leave your rating on your recent stay to the Homewood Suites Southaven. We are sorry to hear your stay did not go has planned. We hope to have the chance to host you again the next time you are in Southaven to provide the quality of service we pride ourselves on.
by A verified traveler
Posted 18 Mar 2024
Staff was awesome! Stay was awesome! We enjoyed our whole weekend!!
Comment from Hotel Management
19 Mar 2024 by Rebecca, Hotel Management
Courtney,Thank you for your awesome review. We are pleased to hear that you enjoyed your weekend with us and our awesome staff. Can't wait to see you again.
