Ratings based on 660 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Nice hotel
Comment from Hotel Management
8 Jun 2024 by Michael Wollam, Hotel Management
Good morning Jarod,Thank you for the opportunity to WOW you on your visit to Memphis. We're glad that you chose to stay with us! We look forward to seeing you again in the future!Thank you,Michael WollamFront Desk ManagerHoliday Inn - University of Memphis
by A verified traveler
Posted 23 May 2024
It was convenient to the location I was out. But the price I was quoted by Expedia was not honored by the hotel even though they’re 800 system had the reservation number they did not have the reservation number so they charge me additional $67.04 from the price I was quoted by Expedia still trying to get this worked out seven days later. Have not heard from the hotel or Expedia.
by A verified traveler
Posted 22 May 2024
We had a very nice stay, the staff was extremely polite and helpful. The only thing was that the rooms were very outdated. The coffee machine didn't work, the shower curtain wouldn't close and the shower flooded the floor, and the bathroom door needed to be propped open with the trash can. Other than that, it was fine to stay there, I slept pretty well
Comment from Hotel Management
24 May 2024 by Michael W, Hotel Management
Thank you so much for your kind words! I'm glad that our staff was able to help you out on your stay. I'm sorry that we were unable to fix the issues you had during your stay, but the moment you let me know about them during your checkout, I was able to get my Chief Engineer to fix the shower curtain and replace the coffee maker. I hope that you give us the chance to make your next stay even better!Thank you!
by A verified traveler
Posted 22 May 2024
Good for the price
Comment from Hotel Management
24 May 2024 by Michael W, Hotel Management
We're glad that you enjoyed your stay and the value for your room. We look forward to seeing you again!
by A verified traveler
Posted 14 May 2024
Large suite. Quiet property. Front desk staff pleasant.
Comment from Hotel Management
24 May 2024 by Michael W, Hotel Management
I'm glad that your stay was enjoyable and our staff was pleasant! We can't wait to see you back on your next visit.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
24 May 2024 by Michael W, Hotel Management
We look forward to seeing you again!
by A verified traveler
Posted 12 May 2024
The staff were not responsive to complaints. Our room was not properly serviced
Comment from Hotel Management
24 May 2024 by Michael W, Hotel Management
Good morning, I'm sorry that your stay didn't meet your expectations. I'd love to hear more about your stay and see how we can improve for your next visit. Feel free to message me at mwollam@holidayinnuofm.com.
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
8 Jun 2024 by Michael Wollam, Hotel Management
Good morning Tim,Thank you for giving us the opportunity to WOW you on your recent stay here in Memphis. We look forward to seeing you again in the future!Thank you,Michael WollamFront Desk ManagerHoliday Inn - University of Memphis
by A verified traveler
Posted 3 May 2024
Staff is friendly; property is significantly dated and in poor condition, with original air conditioning (more blowing fan function than air cooling}, escalator that has been out of service since our first stay there roughly two years ago. We have returned because it is convenient to the university our daughter attends, when we drive in for dorm move-in/move-out. Would not recommend unless you are prepared for convenience over quality.
Comment from Hotel Management
4 May 2024 by Hotel Management , Hotel Management
Dear Larry,Thank you for taking the time to tell us about your experience at Holiday Inn University of Memphis.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 14 Apr 2024
Over 20 cars got their windows busted out over night. Staff was extremely unhelpful about the situation and could care less. Avoid this hotel and stay somewhere with gated parking garage. Tub was rusted and dirty as well.
Comment from Hotel Management
4 May 2024 by Hotel Management , Hotel Management
Dear Josh,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn University of Memphis.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
