Ratings based on 986 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Apr 2024
by A verified traveler
Posted 9 Apr 2024
The valet/concierge Excellent. Breakfast service and foodservice staff Excellent. That is all. The disgusting people sitting on their useless posteriors who are tasked with the "overwhelming" responsibility of checking in quests should all be fired immediately.
by A verified traveler
Posted 7 Apr 2024
by A verified traveler
Posted 7 Apr 2024
Upon arrival the property appeared to be like the average Holiday Inn Express. However, there was no hot water the first night and half of the second day of stay. The toilet paper holder was an unsanitary and unaccpetable block of wood with a piece of unstable metal screwed in that did not hold the paper steady and constantly fell to the floor. The ice makers did not work. NONE of them on every floor even after checking the floors that I was directed to after reading a note left on the ice maker on the 10th floor. The room was not cleaned, especially the bathroom floor. IHG claims to deliver True Hospitality for Good, every day. I have never had an experience like the I just had with my two young daughters this week. Very disappointed and would not ever visit again. The valet were quick and friendly.
by A verified traveler
Posted 2 Apr 2024
Nice place what highly recommend
by A verified traveler
Posted 31 Mar 2024
The staff was wonderful. I enjoyed talking to them, especially Rose (I think that's her name). I got there early, and was told there was no early check-in. No problem, I totally understand. But when the 3:00 check in time came, I was told I had to wait as there was a shift change! It was almost 1/2 hour later before I could check in. Why have a check in time at 3:00 and a shift change? This was a little annoying.
by A verified traveler
Posted 29 Mar 2024
by A verified traveler
Posted 29 Mar 2024
Could use a little upgrading but otherwise fine. The shower and wash basin water temperature were stuck on very hot (no cold water) and I could not change it, which was inconvenient.
by A verified traveler
Posted 29 Mar 2024
Everything within walking distance to activity we were attendend.
by A verified traveler
Posted 24 Mar 2024
Was nice being close to Beale street and FedExForum.
