Ratings based on 748 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Nothing horrible, a decent stay. Breakfast was pretty good. Front desk seemed a little curt in our few interactions. Nothing unprofessional, just not overly friendly or helpful. Was a fine place to stay a night
Comment from Hotel Management
15 Jun 2024 by General Manager, Hotel Management
Dear Josh, Thank you for sharing your thoughts about your stay with us at Fairfield Inn & Suites Memphis Olive Branch. We are happy to know you savored our delicious breakfast and that you found our property to be a relaxing retreat. Having said that, we regret that you did not experience our front desk associates at their best. Please be assured we will follow up with the appropriate individuals and take steps to ensure they focus on providing exceptional hospitality to our guests. We are grateful for your feedback and hope to welcome you back soon. Hospitably Yours, Lavinzia King,General Manager,Fairfield Inn & Suites Memphis Olive Branch
by A verified traveler
Posted 9 Jun 2024
Toilet would not flush.
Comment from Hotel Management
10 Jun 2024 by General Manager, Hotel Management
Dear Juan, We are sorry to hear about the maintenance concerns in your room. Your feedback is invaluable in helping us improve. We will relay your comments to our associates to ensure that the area of concern is promptly and effectively resolved to prevent such occurrences in the future. Thank you for choosing us and taking the time to bring this to our attention. We hope to have another chance to show you the outstanding, seamless stay you deserve and that we are known for providing.Hospitably Yours,Lavinzia KingGeneral Manager
by A verified traveler from Florence
Posted 30 May 2024
Everything was nice. Room was spot on in every way. Staff was friendly and eager to help with any requests. I would go back in a heartbeat.
Comment from Hotel Management
31 May 2024 by General Manager, Hotel Management
Dear Mr. Collins, Thank you for posting a review of your stay with us at Fairfield Inn & Suites Memphis Olive Branch. We are thrilled to know you loved our well-kept rooms and that you were impressed with the service you received from our excellent associates. We will be sure to share your compliments with our team. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Hospitably Yours, Lavinzia King,General Manager,Fairfield Inn & Suites Memphis Olive Branch
by A verified traveler
Posted 27 May 2024
The price is reasonable and they have nice accomodations in the suite.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Urura, Thank you for choosing Fairfield Inn & Suites Memphis Olive Branch for your recent stay and for sharing your experience. We are pleased you enjoyed our excellent accommodations and that you found us to be of great value. We hope to have the pleasure of hosting you again in the future.Hospitably Yours, Lavinzia KingGeneral ManagerFairfield Inn & Suites Memphis Olive Branch
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
14 Jun 2024 by General Manager, Hotel Management
Dear Lawrence, Thank you for the nice rating regarding your stay at Fairfield Inn & Suites Memphis Olive Branch. We look forward to you are already planning another trip our way. Hospitably Yours, Lavinzia King General Manager Fairfield Inn & Suites Memphis Olive Branch
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
11 Jun 2024 by General Manager, Hotel Management
Dear Favio, Thanks for sharing your kind rating for Fairfield Inn & Suites Memphis Olive Branch. We are pleased you enjoyed your stay with us and hope to see you again soon.Hospitably Yours,Lavinzia King,General Manager,Fairfield Inn & Suites Memphis Olive Branch
by A verified traveler
Posted 19 May 2024
Only thing is it's a little outdated. Not even a body lotion im bathroom.
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Dear Clara, Thank you for taking the time to share about Fairfield Inn & Suites Memphis Olive Branch. We are sorry you were disappointed with some aspects of your stay. We strive to maintain high standards, not only in service but also in keeping with our hotel's overall look and feel. Improvements to various areas are scheduled on a rotating basis, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We have also noted your comments regarding bathroom amenities and we will share your feedback appropriately. We do hope you will consider us again the next time you are in the area.Hospitably Yours, Lavinzia King,General ManagerFairfield Inn & Suites Memphis Olive Branch
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Tatyana, Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize if we did not meet these expectations. We hope you will consider giving us another chance on your next visit to Memphis so we can provide you with the outstanding stay you deserve. Hospitably Yours, Lavinzia King,General Manager
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
16 May 2024 by General Manager, Hotel Management
Dear Jilleon, Thank you for your review of your stay. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Hospitably Yours, Lavinzia KingGeneral Manager
by A verified traveler
Posted 10 May 2024
Lunch should be earlier.
Comment from Hotel Management
11 May 2024 by General Manager, Hotel Management
Dear Nayeli, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Hospitably Yours, Lavinzia KingGeneral Manager
