Ratings based on 966 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Brighton
Posted 1 May 2024
Great staff, clean and comfortable room. No fridge or microwave in this room. Beautiful building in the heart of Memphis.
Comment from Hotel Management
1 May 2024 by Phillip Austin, Director of Sales , Hotel Management
Thank you for your recent review. 5 out of 5
by A verified traveler
Posted 29 Apr 2024
Good hotel but the bed was terrible! We felt like we were going to fall off on one side.
Comment from Hotel Management
1 May 2024 by Phillip Austin, Director of Sales , Hotel Management
Thank you for your recent stay and review. Ensuring our guests have a restful night's sleep is a top priority for us, and we regret that we feel short of your expectations in this regard. We appreicate your feedback.
by A verified traveler
Posted 22 Apr 2024
Beautiful hotel
Comment from Hotel Management
25 Apr 2024 by Phillip Austin, Director of Sales , Hotel Management
Thank you for your kind words.
by A verified traveler
Posted 20 Apr 2024
For this to be a DoubleTree I was disappointed. One of the reasons we chose the room was due to the remarks of the clean rooms. They were mediocre. The bathrooms are very outdated but we were able to shower. I had to request fresh towels from the front because the ones in the room were dirty. Good location. Valet was good. Staff was very amazing!! Just wish it was more updated and the details were tended to better.
Comment from Hotel Management
25 Apr 2024 by Phillip Austin, Director of Sales , Hotel Management
Thank you for your recent stay and review. We apologize for the rooms not meeting your expectations. We work hard to give our customers a nice, comfortable and clean hotel experience and for that we apologize for falling short. I am pleased our staff was friendly and made you feel right at home. Please do try us again.
by A verified traveler
Posted 18 Apr 2024
Couldn’t get air below 74 degrees. Shower head was pulled out of wall.
Comment from Hotel Management
19 Apr 2024 by Phillip Austin, Director of Sales , Hotel Management
Thank you for your recent stay; Providing a comfortable nights rest is paramount to our core values. We apologize for any incovenience this may have caused.
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
19 Apr 2024 by Phillip Austin, Director of Sales , Hotel Management
Thank you for your recent stay.
by A verified traveler
Posted 15 Apr 2024
Front desk workers were very helpful with check in and answering any questions I had.
Bath room was very outdated and not very clean. Disappointed for a Hilton.
Comment from Hotel Management
15 Apr 2024 by Phillip Austin, Director of Sales , Hotel Management
Thank you for your recent stay at the hotel. We will pass along the great comment about our staff.
by A verified traveler
Posted 15 Apr 2024
Could not have asked for better service….from the front desk staff, valet, and restaurant, we had the BECT experience ever!
Comment from Hotel Management
15 Apr 2024 by Phillip Austin, Director of Sales , Hotel Management
Thank you!
by A verified traveler
Posted 11 Apr 2024
Cost of parking was a little high
Comment from Hotel Management
13 Apr 2024 by Phillip Austin, Director of Sales , Hotel Management
Thank you for staying at the Doubletree hotel downtown Memphis.
by A verified traveler
Posted 11 Apr 2024
About two blocks from Beale street. Nice hotel. Room was nice but didn’t have a fridge. Staff was nice and helpful.
Comment from Hotel Management
11 Apr 2024 by Phillip Austin, Director of Sales , Hotel Management
5 out of 5 - perfect score and we so appreicate your business and nice comments.
