Ratings based on 978 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Check in was at 4pm. We showed up at approximately 5:00pm and our room was not ready. We were not given keys to our room until around 5:45.
by A verified traveler
Posted 13 Jun 2024
Everything except maybe that for breakfast I think that nobody was paying attention if I was or not satisfied and coffee was offered at the end of my breakfast.
Comment from Hotel Management
13 Jun 2024 by DT Management, Hotel Management
Thank you Sofia for taking time to give us a review! I am sorry for the breakfast issue, I will take care of this! We hope to see you again soon!
by A verified traveler
Posted 13 Jun 2024
by A verified traveler
Posted 10 Jun 2024
Convenient
Comment from Hotel Management
10 Jun 2024 by DT Management, Hotel Management
Thank you Allen for your wonderful review! We look forward to seeing you again soon!
by A verified traveler from Maryville
Posted 9 Jun 2024
Excellent staff, great reception and an early check in.
Comment from Hotel Management
9 Jun 2024 by DT Management, Hotel Management
Thank you Richard! We will let the staff know and continue to provide excellent service! We can't wait to see you soon!
by A verified traveler
Posted 1 Jun 2024
I am staying in a King Parlor Suite. I have been asking for an iron for the past 2 days and I have yet to receive one. I have been here for two nights and my room has not been cleaned. The bottled waters haven’t been replenished for the two additional nights I booked. I ordered room service twice and no one has come to get the food trays. There is mold underneath the sink in my room’s bathroom. The security guards that stands at the pool’s entrance is unremarkably rude to the people who’re entering the pool area. There is also black buildup on the ventilation system above the indoor pool. One of the elevators does not work and people have been having to use the service elevator. I have stayed at this hotel more times thang I can remember and I must say this is hands down the worst experience I’ve had here.
Comment from Hotel Management
2 Jun 2024 by DT Management, Hotel Management
Thank you Lynetta for your response, we are sorry to hear about the Waters and Iron. The service of the hotel is a main priority and will be addressed with our team. We hope we can see you again in the future so we can Make It Right!
by A verified traveler
Posted 1 Jun 2024
I have been here for 2 nights in a King Parlor Suite. The room has not been cleaned, I asked for an iron four times over the past couple of days and I still haven’t received it. The bottle waters have not been replaced for the extra days I booked. There is mold underneath the sink in the bathroom in my room and there is black mold in the ventilation system above the inside pool. Not to mention, the security guard at the pool’s entrance door was very rude to all of the people that were entering the pool area. I stay here often and I must say this has been the worst experience I’ve ever had at this hotel hands down.
Comment from Hotel Management
2 Jun 2024 by DT Management, Hotel Management
I am sorry to hear about the security guard at the pool. Thank you for sending us this feedback and we will address this with our team! We hope to see you again in the future so we can Make It Right!
by A verified traveler
Posted 30 May 2024
Kids love the indoor/outdoor pool.
Comment from Hotel Management
30 May 2024 by DT Management, Hotel Management
Thank you Kelli for the 4 star review! We love that your kids loved the pool and we take pride in taking care of our facilities! We hope to see you again soon.
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by DT Management, Hotel Management
Thank you Kyle for the 5 Star review! We hope to see you again soon!
by A verified traveler from Coldwater
Posted 26 May 2024
There was a huge security presence. It made me feel very secure in this area of town.
Comment from Hotel Management
27 May 2024 by DT Management, Hotel Management
Thank you Jennifer for taking the time to give us feedback. We take the safety and security of our guests seriously. We hope to see you again soon!
