Ratings based on 1,860 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2023
Absolutely fine for one night but not very clean and looked old and tired. The leatherlook couch was covered in stains and super uncomfortable. Linnen and towels were clean.
by A verified traveler
Posted 22 Oct 2023 on Wotif
It was ok. But not enough utensils. No baking trays in oven.
by A verified traveler
Posted 13 Oct 2023 on Wotif
Handy to transport and grocery and great cafe
by A verified traveler
Posted 8 Oct 2023
Location was great.. tram out the front, awesome coffee shop underneath ( really good coffee & food) plus a really good pizza place.
IGA supermarket ground floor as well.
Unit was in need of a facelift, carpet worn, kitchen not well stocked, needs more crockery, utensils serving dishes etc No fry pan, one small saucepan…
No drawers in either room only hanging space.. ok for a couple of nights but wouldn’t want to be living out of a suitcase for longer.
Overall a bit basic and tired but I would still consider staying there again ( short term)
Reception were very friendly and helpful, nothing was ever any trouble for them.
by A verified traveler
Posted 1 Oct 2023 on Hotels
by A verified traveler
Posted 24 Sep 2023 on Wotif
We will never return. The photos are nothing remotely like reality.
- The front door unlocks when you use the snib lock. We found this out when we left as we needed to go back inside. The lock unlocks itself when closing so you need to lock with a key
- Fire alarm is missing – serious safety hazard
- The light above the bed has a hole in the wall showing exposed wires
- The mechanism on the blinds in the main living room weren’t functioning (we fixed them)
- Floors were dirty. There were splashes around the toilet from previous use, the kitchen area had walking marks on the tiles
- Hair on the bathroom shower tiles and mould on the floor and corners of the bathroom
- Not an appropriate table or shelf in the bathroom so you must put all your belongings on the dirty floor
- Towel had a hole in it
- There was no doona on the bed, only a sheet. We found a blanket in the cupboard to use but wasn’t actually big enough to cover the bed. We turned the heater on as it was cold and it just smelled like burning dust
- The couch is broken. When you sit on it you fall into the seat
- Marks all along the walls, broken lights, dirty and dusty heater, water damage to skirting boards
- The kitchen and appliances were so dirty - we ended up eating out as we felt sick being in the space. Dirty marks that look like blood on the fridge door. Top of the bin was dirty from prior use. Oven has crumbs and grease all through it and the exhaust looks like it has never been cleaned.
Comment from Hotel Management
3 Oct 2023 by Olivera Jelaca, Hotel Management
Dear Hayley,So disappointing to read you had such a bad time. You have raised a number of concerns of which will be addressed with the housekeeping and maintenance teams.I would like to be given the opportunity to make it up to you if you are willing to give us another chance and naturally this will be complimentary and I will call you ti discuss.I do want to thank you for your honest and constructive feedback as all feedback is good feedback and I will endeavor to implement procedures to raise the standards especially in housekeeping. Safe travels and take care!Olivera JelacaHotel Manager
by A verified traveler
awesome place to stay at
Posted 29 Aug 2023 on Hotelsawesome place to stay at, parking on site, awesome view, very clean and modern, would stay anytime
by A verified traveler
Posted 14 Aug 2023 on Wotif
by A verified traveler
Posted 4 Aug 2023
Staff were very helpfull but room was somewhat average..but not too bad for what we paid. Nice bright modern apartment with balcony. slightly rundown with scuffs on walls, slightly dirty fleece blankets in places, hard beds, and wifi didnt work. We didnt spend a whole lot of time there though so wasnt too much of a problem.
by A verified traveler
Posted 1 Aug 2023
Property was very nicely laid out and was well equipped, but it wasn’t very clean and there was a lot of wear and tear. For example cabinet doors were broken and carpet was stained.
