Ratings based on 2,007 Verified Reviews

4.5 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 28 Apr 2024
Excellent overall. Rooms great size and clean. Service and front desk staff excellent. Air conditioning poor and very cold at night as it was noisy. But they did offer to fix. Overall very nice, kind and caring staff.
Comment from Hotel Management
2 May 2024 by Raghu , Hotel Management
Dear Sanaz,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager
4 out of 5
by A verified traveler

Posted 22 Apr 2024
I've stayed many times, and it is always consistently good!
Comment from Hotel Management
25 Apr 2024 by Raghu , Hotel Management
Dear Cellina,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager
5 out of 5
by A verified traveler

Posted 11 Apr 2024
One of the best places to stay in Melbourne.
Comment from Hotel Management
17 Apr 2024 by Raghu , Hotel Management
Dear Susan,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager
5 out of 5
by A verified traveler

Posted 7 Apr 2024
Loved the ‘artistic’ theme. Lovely art works around the hotel & nice decor/details in the room. Very friendly staff
Comment from Hotel Management
11 Apr 2024 by Raghu, Hotel Management
Dear Linda,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager
4 out of 5
by A verified traveler

Posted 1 Apr 2024
Bed was super comfy and kitchen amenities really useful. The table is the room was wobbly af and no housekeeping on Day 2/3. I stayed 3 nights. Pool was nice but sundeck not so sunny and no hot tub as pictured (only in the penthouse apparently). I enjoyed the Easter eggs so thanks for that. Decent value for money!
Comment from Hotel Management
7 Apr 2024 by Raghu, Hotel Management
Dear Kristina,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager
5 out of 5
by A verified traveler

Posted 30 Mar 2024
Was a good stay no problems would definitely come stay again
Comment from Hotel Management
31 Mar 2024 by Raghu, Hotel Management
Dear Guest,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager
5 out of 5
by A verified traveler

Posted 25 Mar 2024
Great hotel. The only criticism is we paid for parking but there was no availability in the car park and we were forced to find overnight street parking.
Comment from Hotel Management
26 Mar 2024 by Raghu, Hotel Management
Dear Samantha,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager
5 out of 5
by A verified traveler

Posted 23 Mar 2024
I always stay at this hotel as it is very central. The staff are nice and efficient too
Comment from Hotel Management
26 Mar 2024 by Raghu , Hotel Management
Dear Roy,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager
4 out of 5
by A verified traveler

Posted 19 Mar 2024
Comment from Hotel Management
26 Mar 2024 by Raghu , Hotel Management
Dear Christopher,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager
1 out of 5
by A verified traveler

Posted 17 Mar 2024
This property was a waste of money. It was so dirty; there was a used bandaid in the bathroom. The room was small and generally felt dirty. And the curtains had holes in them. Generally gross. Customer service was also bad. Took ages to bring breakfast and food was just ok. I do not recommend.
Comment from Hotel Management
26 Mar 2024 by Raghu , Hotel Management
Dear Michael,Thank you for taking the time to provide feedback regarding your recent stay with us. We sincerely apologize for the subpar experience you encountered during your time at our property. Your comments are deeply concerning to us as they do not reflect the high standards of cleanliness and service we strive to maintain.The issues you mentioned regarding cleanliness, including finding a used bandaid in the bathroom and noticing holes in the curtains, are completely unacceptable. We understand the importance of a clean and well-maintained environment for our guests, and we are truly sorry that we failed to meet these expectations during your stay. Rest assured, we are investigating these matters internally and taking immediate steps to address them to prevent similar occurrences in the future.Furthermore, we regret to hear that you were dissatisfied with the level of customer service you received, particularly in regards to the breakfast service. Providing efficient and attentive service is a priority for us, and we apologize for any delays or shortcomings you experienced. Your feedback will be shared with our team to ensure that necessary improvements are made to enhance the guest experience.We understand that your experience fell short of your expectations, and we appreciate you bringing these issues to our attention. We take guest feedback seriously, and we will work diligently to rectify these issues and regain your trust.Should you reconsider giving us another opportunity, we would welcome the chance to provide you with a much-improved experience that reflects the true standard of our property. If you would like to discuss your concerns further or if there is anything else we can do to assist you, please do not hesitate to reach out to us directly.Kind regards,Raghu SharmaAssistant Manager