Ratings based on 91 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
This is a great property, with a few drawbacks which would make me question returning:
Housekeeping didn't attend - though I was expecting this weekly.
The beds, whilst very comfortable, are made up of two smaller mattresses linked together.
There was a loud whistling from the door to the room (and by the sounds of it the other rooms too). This made for a lot of difficulty sleeping, and no amount of towels under or around doors could improve the situation.
With the negatives aside, it's worth mentioning that the accomodation is well placed - travel links, restaurants and shops are located minutes away and the building has a lot of parking available underneath.
The views are also excellent. From the city-facing side of the building there are unobstructed views across Melbourne and the northern tip of Port Philip bay.
Inside, the rooms are clean, well equipped and comfortable. There was laundry facilities, a dishwasher and plenty of fridge and freezer space. The balcony could comfortably sit three or four, though the presence of the air conditioner unit would make it very warm in warmer weather.
In summary, the accomodation is excellent but let down by the noise during the windy nights and the absence of housekeeping. The bed was still comfortable though I'd have preferred if it was a full size mattress without the uncomfortable ridge.
I'd probably stay again, unless the weather was predicting wind!
Comment from Hotel Management
3 Jun 2024 by Samuel Sun , Hotel Management
Hi Sean,Thank you for taking the time to provide such detailed feedback about your recent stay with us. We're glad to hear that you found our property to be well-placed with excellent views and well-equipped rooms.However, we sincerely apologize for the drawbacks you experienced during your stay. We understand the importance of housekeeping and apologize for the oversight in not attending to your room as expected. Rest assured, we will address this issue with our housekeeping team to ensure it doesn't happen again.We're also sorry to hear about the discomfort caused by the beds and the noise from the door during windy nights. Your comfort is important to us, and we will look into ways to address these issues to enhance the quality of sleep for our guests.We appreciate your positive comments about our location, amenities, and cleanliness. Your feedback is invaluable in helping us improve our services and facilities.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Kind Regards, Samuel Sun Senior General Manager
by A verified traveler from Woombye
Posted 1 Jun 2024
Great spot to relax
Comment from Hotel Management
3 Jun 2024 by Samuel Sun , Hotel Management
Hi Hung Fei,Thank you for your excellent rating and for sharing your feedback with us. We're delighted to hear that you found our hotel to be a great spot to relax.Providing a tranquil and comfortable environment for our guests to unwind is one of our top priorities, and we're thrilled that you were able to experience that during your stay with us.Thank you for choosing to stay with us, and we hope to welcome you back for another relaxing getaway in the future!Kind Regards, Samuel Sun Senior General Manager
by A verified traveler
Posted 30 Apr 2024
Impressive rooms with good amenities. Good climate control. They called ahead to confirm check in which was helpful. It was a bit noisy with the loading dock and high winds but overall very pleasant.
Comment from Hotel Management
30 Apr 2024 by Samuel Sun, Hotel Management
Hi Kale, We're delighted to hear that you found our rooms impressive and appreciated the amenities provided. Your feedback regarding the climate control and the advance check-in confirmation is greatly appreciated. We apologize for any noise disturbances caused by the loading dock and high winds but are pleased to hear that your overall experience was very pleasant. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We look forward to welcoming you back in the future!Kind Regards,Samuel SunSenior General Manager
by A verified traveler
Posted 28 Apr 2024
Nice place to stay, close to almost everything and so much to eat in this area. Suit Chinese in particular.
The room is clean and spacious, even have microwave and fridge in it
Comment from Hotel Management
30 Apr 2024 by Samuel Sun, Hotel Management
Hi Tony, We're delighted to hear that you enjoyed your stay with us and found our location convenient for exploring the area and dining out. It's great to know that you found your room clean and spacious, with useful amenities like a microwave and fridge. Thank you for choosing to stay with us, and we hope to welcome you back again soon! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Kind Regards,Samuel SunSenior General Manager
by A verified traveler
Posted 11 Mar 2024 on Hotels
Comment from Hotel Management
13 Mar 2024 by Damon Kim, Hotel Management
Hi Ben Wallace, Thank you for your feedback! We're glad to hear that you had a positive experience overall. If there's anything specific you think we could improve upon to earn a higher rating next time, please feel free to share. We appreciate your input and hope to have the opportunity to host you again in the future.Kind Regards,Damon KimGeneral Manager
by A verified traveler
Posted 2 Mar 2024
Smell from the street prevented me to open the window when the air condition gushed out water. I was offered a different room but higher floor which I was not comfortable with, the apartment seemed to need a good cleaning overall. Kitchen had very good appliances but pots and pan need to be replaced. The fact that there is no one over night to contact is really scary. The staffs were friendly and good when they are around. Rooms were good and very spacious. Having space and kitchen is very big plus and the fact that the shops were very close and train stations virtually right next door is a big plus also.ambivalent about coming back. I had to stay here because this is the option I felt for the venue I was going to attend meetings at.
Comment from Hotel Management
4 Mar 2024 by Damon Kim, Hotel Management
Hi Michelle J S, Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay.We understand that the smell from the street and the water gushing out from the air conditioning unit must have been unpleasant and inconvenient for you. We're sorry for any discomfort this caused. Additionally, we apologize if the offered room change was not suitable for you.Regarding cleanliness, we take your comments seriously and will ensure that our housekeeping team pays extra attention to the cleanliness of the apartments going forward. We also appreciate your feedback about the kitchen appliances and utensils, and we will look into replacing any pots and pans that are no longer in good condition.Regarding safety concerns about the lack of overnight staff, we understand your apprehension and will review our procedures to ensure the safety and security of our guests at all times.We're glad to hear that you found the staff friendly and helpful when they were available, and that you appreciated the spaciousness of the rooms and the convenience of the location.We apologize for any inconvenience caused during your stay, and we hope that you will consider giving us another chance to provide you with a more positive experience in the future. If you decide to return, please don't hesitate to reach out to us directly, and we will do our best to ensure a comfortable and enjoyable stay for you.Kind Regards,Damon KimGeneral Manager
by A verified traveler
Posted 1 Mar 2024
Comment from Hotel Management
21 Mar 2024 by Damon Kim, Hotel Management
Hi Ed, Thank you for providing your rating and feedback. We're glad to hear that you had an overall positive experience during your stay.If there are any specific areas where we could improve to earn that extra star in the future, please feel free to share your thoughts with us. Your feedback is invaluable to us as we strive to continuously enhance our guests' experience.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better stay in the future.Kind Regards,Damon KimGeneral Manager
by A verified traveler
Posted 18 Feb 2024 on Wotif
There were dirty dishes when we checked in, scissors had hairs, too noisy when windy sounds like boiling a water in a kettle
Comment from Hotel Management
20 Feb 2024 by Damon Kim, Hotel Management
Hi Andrea, Thank you for bringing these concerns to our attention. We sincerely apologize for the inconveniences you experienced during your recent stay with us. Providing a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of your expectations in this regard.We have addressed your feedback with our housekeeping and maintenance teams to ensure that appropriate measures are taken to prevent such issues from occurring in the future. Rest assured, we take cleanliness and maintenance standards very seriously, and we will be conducting a thorough review of our procedures to prevent similar incidents from happening again.Regarding the noise issue you mentioned, we apologize for any disturbance caused by external factors such as wind. We understand how important a peaceful environment is for a good night's rest, and we will explore potential solutions to minimize noise disturbances in the future.Your feedback is invaluable to us, and we appreciate the opportunity to address these issues. Please know that we are committed to providing the highest level of service and comfort for our guests, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.If there is anything else we can do to make amends for the shortcomings you encountered during your stay, please do not hesitate to contact us directly.Kind Regards,Damon KimGeneral Manager
by A verified traveler
Posted 11 Feb 2024 on Lastminute
All glassware and dishes were grimy and had brown sticky gunk on them; a used tissue on the couch. Broken clothes rack on the balcony, large stain on carpet and no plug for sink. Toilet stained. Would question if accommodation was cleaned professionally. Insufficient cutlery and crockery for 4 guests.
Staff unresponsive and unhelpful.
Comment from Hotel Management
22 Feb 2024 by Damon Kim, Hotel Management
Hi Terry, Thank you for bringing these concerns to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay at our accommodation. This does not meet our standards of cleanliness, and we are deeply sorry for the inconvenience it caused.We take cleanliness and guest satisfaction very seriously, and we will investigate this matter with our housekeeping team to ensure that such lapses do not occur again in the future. Additionally, we will address the issues with the broken clothes rack, stained carpet, and missing sink plug.We are also disappointed to hear that our staff were unresponsive and unhelpful. We will address this with our team to ensure that all guests receive the assistance and support they need during their stay.Your feedback is invaluable to us as we continuously strive to improve our services and accommodations. We apologize for falling short of your expectations and hope that you will give us another opportunity to provide you with a better experience in the future.Kind Regards,Damon KimGeneral Manager
by A verified traveler
Posted 22 Dec 2023
It’s very near to supermarket, restaurants and train station. Parking is secured.
Comment from Hotel Management
31 Jan 2024 by Damon Kim, Hotel Management
Hi Poh Geok, Thank you for sharing your positive feedback. We're delighted to hear that you found our location convenient, with proximity to a supermarket, restaurants, and the train station. We're also glad that you appreciated the secured parking.If there's anything specific you enjoyed about your stay or if you have any preferences for future visits, please feel free to share. We value your input and look forward to the opportunity to host you again.Thank you for choosing our accommodation.Kind Regards,Damon KimGeneral Manager
