Ratings based on 204 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
The staff were very pleasant and helpful, it was great to have parking available. Would have like a lift but staff offered to help with luggage. Will return hopefully in the summer so I can use the pool
Comment from Hotel Management
26 May 2024 by Anu, Hotel Management
Dear Caroline,Thank you for your fantastic review and score! We're thrilled to hear that you found our staff pleasant and helpful.We understand the importance of having a lift and appreciate your understanding. Our staff is always ready to assist with luggage to ensure your comfort. Additionally, we do our best to accommodate guests on the ground floor if there are any issues with the stairs.We're delighted to hear you plan to return, and we look forward to welcoming you back in the summer so you can enjoy the pool.Warm regards,The Quest Dandenong Team
by A verified traveler
Posted 6 Apr 2024
Convenient to woolsworrh
Comment from Hotel Management
8 Apr 2024 by Anu, Hotel Management
Dear Wei,Thank you for sharing your appreciation of your stay at Quest Dandenong, it means a lot to the staff and management.We hope to welcome you back to Quest Dandenong again in the near future!Kind Regards,The Quest Dandenong Team
by A verified traveler
Posted 11 Mar 2024 on Lastminute
Dryer doesn’t work, very noisy rooms, could hear everything in the night, people going to the toilet and the curtains in the bedrooms let sooo much light in, we were all awake at dawn!
Comment from Hotel Management
15 Mar 2024 by Manaz, Hotel Management
Dear Tania,Thank you for choosing Quest Dandenong and for taking the time to share your experience. We sincerely apologise for the issues you encountered during your stay, including the malfunctioning dryer, noise disturbances, and the inadequate blackout capabilities of our curtains. We have taken immediate steps to address the concerns you've raised:-Our maintenance team is inspecting and repairing the dryer to ensure it is fully operational.-We are reviewing our room insulation and considering additional measures to minimise noise.-Additionally, we're exploring better solutions for our curtains to enhance the quality of sleep for our guests by preventing early morning light intrusion.We truly value your input as it drives our improvements, ensuring swift and thorough resolution of these issues. Our team is dedicated to making essential adjustments, aiming to prevent similar concerns for our guests in the future.We hope you will consider staying with us again, giving us the opportunity to demonstrate our commitment to your comfort and to making things right. Please feel free to reach out directly if you wish to discuss this further or if there's anything specific we can do to facilitate your next stay.Kind Regards,Manaziz ChauhanBusiness Owner, Quest Dandenong
by A verified traveler
Posted 11 Mar 2024 on Wotif
The lovely staff were amazing to deal with. Such great hospitality. Ohhh and the main reason why we were there!!! The amazing aircon and swimming pool lol. Thank you Team Quest Dandy for having us. Kept us cool during the heat wave.
Regards.
Ese Family.
Comment from Hotel Management
15 Mar 2024 by Manaz, Hotel Management
Dear Ramona,It was an absolute pleasure having you stay with us at Quest Dandenong, and we're thrilled to read your kind words. Knowing that our staff's hospitality significantly contributed to your positive experience fills us with pride. Our team is passionate about providing exceptional service, and your acknowledgment means the world to us.The team at Quest Dandenong eagerly awaits the chance to host you again, ensuring your next stay is just as enjoyable.Kind Regards,Manaziz ChauhanBusiness Owner, Quest Dandenong
by A verified traveler
Posted 2 Mar 2024
Staff were friendly. Room was a good size but the carpets were not vacuumed properly felt grubby. Didn’t get serviced everyday, I had to go and ask for clean towels etc…
Comment from Hotel Management
3 Mar 2024 by Manaz, Hotel Management
Dear Steve,Thank you for choosing to stay with us and for sharing your experience. It's great to hear that you found our staff friendly and the room spacious.We truly apologise for the oversight with the cleanliness of the carpets and the service gaps in housekeeping. We aim to provide thorough housekeeping for every guest, though occasionally, we may miss something. For this, we are sincerely sorry. We've addressed these issues with our team to ensure they are not repeated.Please remember, we are always happy to assist with anything you need during your stay. Whether it’s fresh towels, additional amenities, or any other request, our team is on hand to ensure your comfort.We value your feedback and look forward to showing you our commitment to improved service on your next stay.Kindest regards,Manaziz ChauhanBusiness Owner, Quest Dandenong
by A verified traveler
Posted 13 Feb 2024 on Wotif
Comment from Hotel Management
8 Apr 2024 by Anu, Hotel Management
Dear Wei,Thank you for sharing your appreciation of your stay at Quest Dandenong, it means a lot to the staff and management.We hope to welcome you back to Quest Dandenong again in the near future!Kind Regards,The Quest Dandenong Team
by A verified traveler
Posted 25 Jan 2024
The staff were lovely and very helpful. We re very grateful to them especially the guy receptionist and the manager. Thank you
Comment from Hotel Management
25 Jan 2024 by Quest Dandenong, Hotel Management
Hi Romea, Thank you for your review and feedback. We will share it with the team.We do value your feedback.See you next time :)Warm regards, Quest team
by A verified traveler
Posted 3 Jan 2024
Comment from Hotel Management
25 Jan 2024 by Quest Dandenong, Hotel Management
Hi Satwinder, Thank you for your review.Warm regards, Quest team
by A verified traveler
Posted 25 Dec 2023 on Wotif
Comment from Hotel Management
25 Jan 2024 by Quest Dandenong, Hotel Management
Hi Stephen, Thank you for your review.Hope to see you next time :)Warm regards, Quest team
by A verified traveler
Functional
Posted 2 Dec 2023 on HotelsFunctional but basic. Be aware the hotel is on a very busy highway. The best part about the hotel was easy parking and all the reception staff were super nice and helpful.
Comment from Hotel Management
6 Dec 2023 by Manaz, Hotel Management
Dear Rachael,Thank you for taking the time to provide feedback on your stay at Quest Dandenong. We're pleased to hear that you appreciated the convenience of our parking facilities and the friendly service provided by our reception staff. Your kind words regarding our team are greatly valued and will be shared with them.Regarding your comments about our hotel's location near a busy highway, we understand that this may have affected the tranquility of your stay. While our location is chosen for accessibility, we acknowledge that it comes with the challenge of traffic noise. Please be assured that we are continuously exploring ways to enhance the comfort of our guests in all aspects.We hope to welcome you back to Quest Dandenong again in the near future!Kind Regards,Manaziz ChauhanBusiness Owner, Quest Dandenong
