Ratings based on 36 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Did not honor Hotels.com rates.
Posted 5 Sep 2022 on HotelsVery disappointed as we booked and I was looking forward to a peaceful place to stay but they called and said the couldn't honor the hotels dot Com price. But if I booked through them I could pay their price which was 30 dollars more each night. My credit card had already been charged and I could not get the money back right away and when you are traveling it's hard to have to juggle funds and figure things out. At least Hotels. Com always helps us out.
Comment from Hotel Management
20 Oct 2022 by k, Hotel Management
We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Kate
by A verified traveler
Posted 29 Aug 2022 on Orbitz
by A verified traveler
Avoid both OYO and Hotels.com
Posted 29 Jul 2022 on HotelsI arrived at this properly in the evening after flying in from the UK alone for a holiday. The property was in darkness, the occupier spoke to me via a ring door bell and told me my booking had been cancelled as hotels.com didnt confirm payment by 6pm that evening or something. A party had apparently booked the other rooms and my room. I was left stranded in the middle of nowhere in darkness, a lone foreign female traveller with no support from Hotels.com or OYO. They also charged me the full cancellation fee of over £700 which they said they would refund, I still haven’t received this. I begged the occupier for help as I had nowhere to stay, they said they already contacted a motel for me who had agreed to charge the same price for the room, arrived at the motel to be told they had never heard of the ranch for a start and hadnt recieved any phone calls from them.
I will never be using hotels.com or OYO ever again.
by A verified traveler
Posted 8 Jul 2022 on Hotels
Comment from Hotel Management
13 Jul 2022 by Simon, Hotel Management
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon
by A verified traveler
Posted 7 Jun 2022
Nice neighborhood. Full kitchen shared. Cows all around.
Comment from Hotel Management
11 Jun 2022 by Simon, Hotel Management
Thank you for rating us with such awesome words, Kent! We will strive to keep up with your expectations every time. Regards, Simon
by A verified traveler
Posted 10 Apr 2022 on Orbitz
It's literally a ranch. Beautiful land, quite, safe in cozy setting, a home like feel. Staff was friendly and prompt. I found it enjoyable, but it may not be everyone's cup of tea.
Comment from Hotel Management
11 Apr 2022 by Ammy, Hotel Management
Hi, Eva! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Amelia.
by A verified traveler
Bad booking experience
Posted 4 Apr 2022 on HotelsHow you book me to a place that didn't have any rooms
Comment from Hotel Management
4 Apr 2022 by Philip, Hotel Management
Hi Erik, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Philip
by A verified traveler
Posted 8 Feb 2022 on Hotels
I couldn't stay at the ranch they had a septic leak. Which nearly ruined a quiet getaway with my wife. However the staff Serene in particular went above and beyond and found me a wonderful place to stay. When advisor the septic link I was never contacted that I could not stay there that is the fault of either the ranch or the website of hotels.com
Comment from Hotel Management
9 Feb 2022 by Jane, Hotel Management
Sorry for the hassle you faced, Adrian! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!
by A verified traveler
Bring the kids!
Posted 13 Jan 2022 on HotelsLoved it!
Comment from Hotel Management
14 Jan 2022 by Jane, Hotel Management
We appreciate your positive rating, Karen! We do take pride to serve our guests with an amazing experience. Regards, Jane!
by A verified traveler
Posted 1 Jan 2022 on Hotels
Comment from Hotel Management
5 Jan 2022 by Jacob, Hotel Management
Thank you for rating us highly, Oscar. We are glad to know that services offered by us meet your expectations and we will endeavour to keep it up. Regards, Jacob
