Ratings based on 139 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Was an enjoyable stay, staff were very helpful and made feel welcome.
Comment from Hotel Management
1 May 2024 by Dinesh, Hotel Management
Dear David,Thank you for your feedback and we are looking to welcoming you back to Novotel Preston.RegardsDinesh
by A verified traveler
Posted 24 Mar 2024
Good a commodity on and relatively quiet, easily accessible. Breakfast is over-priced and have to pay separately for a barista coffee. Should at least have some bottled water in the fridge in the room as well.
Comment from Hotel Management
25 Mar 2024 by Dinesh, Hotel Management
Dear Helen,Thank you for your feedback and we are pleased to hear you had a comfortable stay. We are looking forward to welcoming you back to Novotel Preston.RegardsDinesh
by A verified traveler
Posted 8 Mar 2024
I found the reception staff to be a little less than helpful, however I know that they are front line and often get the brunt of people's frustration. I was awoken at 3.30am by the rubbish truck emptying the large blue bins, that was very annoying. One of the rooms I stayed in the bathroom was so small if I was a very large person I would have struggled to get in and move around. (511)
Comment from Hotel Management
12 Mar 2024 by Dinesh, Hotel Management
Dear Dianne,Thank you for your feedback and please accept my apologies if you felt that our team members were unhelpful.It is often difficult for us to control events outside the hotel however the team would have been happy to offer you a different room. We do hope to offer you a better experience on your next visit.RegardsDinesh
by A verified traveler from christchurch
Posted 6 Feb 2024
Hidden costs and rude staff
Comment from Hotel Management
8 Feb 2024 by Dinesh, Hotel Management
Hi Ahmad, thank you for your feedback. We noted that the only extra cost that you have paid for is for the Car parking. This charge is mentioned in the reservation confirmation from Expedia and is also mentioned on the website. Kind regards,
by A verified traveler
Posted 1 Feb 2024 on Hotels
Good size room and comfortable, room oddly contained an oven but no oven mitts etc. so difficult to use. Would be nice to have some vending machines or similar in the building as there are no convenience stores nearby, if getting in late there are no food options as room service ends before 10pm.
Comment from Hotel Management
1 Feb 2024 by Dinesh, Hotel Management
Hi Brendon, many thanks for your feedback. We are pleased to hear that you enjoyed your stay with us. Kindly do note that we have an overnight room service menu available after 10pm. We are looking forward to seeing you again at the Hotel. Kind regards,
by A verified traveler
Posted 31 Jan 2024 on Wotif
Booked for 2 nights. 29th Jan, and 30th Jan - leaving on the 31st Jan.
Arrived at 3am on the 30th (3 hours past midnight on the day of the first night I had booked being the 29th.
Told by rude staff lady working that the system had no rooms available. Which I found hard to believe seeing as there are over 350 rooms and it was a Monday.
Arrived back as requested on 3pm on the 30th to find out I have been blacklisted.
Thanks for the fantastic stay
Comment from Hotel Management
31 Jan 2024 by Dinesh, Hotel Management
Hi Brandon, thank you for your feedback. We understand that there was some confusion with regards to your arrival date as it showed arrival date as 30.01.24 in our system since booking was effected at 1:55 AM on the 30.01.24. However, any form of violence, intimidation and abuse towards staff will not be tolerated. Kind regards
by A verified traveler
Posted 25 Jan 2024 on Wotif
Courteous staff. Very clean room.
Comment from Hotel Management
31 Jan 2024 by Dinesh, Hotel Management
Hi Inika, Thank you for your feedback. We are glad to hear that you enjoyed your stay with us. We are looking forward to seeing you again. Kind regards,
by A verified traveler
Posted 22 Jan 2024
Comment from Hotel Management
23 Jan 2024 by Dinesh, Hotel Management
Hi Tony, Thank you for your feedback. We are glad to hear that you enjoyed your stay with us and are looking forward to seeing you again. Kind regards,
by A verified traveler
Posted 21 Jan 2024 on Wotif
Comment from Hotel Management
23 Jan 2024 by Dinesh, Hotel Management
Hi Michelle, Thank you for your feedback. We are happy to hear that you enjoyed your stay with us and are looking forward to seeing you again. Kind regards,
by A verified traveler
Posted 19 Jan 2024
Everything is great in this hotel. We got the suites on the top floor looking out the city.A
Comment from Hotel Management
23 Jan 2024 by Dinesh, Hotel Management
Hi Natalia, Thank you for your feedback. We are glad to hear that you enjoyed your stay with us and are looking forward to seeing you again. Kind regards,
