Ratings based on 972 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Christchurch
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Andrew Maynard, General Manager, Hotel Management
Dear Mohamed,We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion. Best wishes,Andrew Maynard, General Manager
by A verified traveler
Posted 27 Apr 2024
Good property in the CBD close to everything and heaps dining options in Melbourne. Walkable to everywhere in the CBD.
Property showing signs of wear and tear though, rooms needs a spruce up. Bathroom and room overall a good size. Water pressure good, beds comfortable. Recommended!
Comment from Hotel Management
30 Apr 2024 by Andrew Maynard, General Manager, Hotel Management
Dear Damian, Thank you for taking the time to review your stay.It is wonderful to hear that you found our location in the CBD convenient and were able to enjoy the multitude of dining options available in Melbourne. Walkability is certainly one of the strengths of Novotel Melbourne on Collins, and we are glad it enhanced your visit.We acknowledge your observations regarding the signs of wear in the rooms. While our hotel is proud of the ambiance and the comfort provided, we are continuously looking at ways to refresh our guest spaces to ensure a pleasant experience for all our valued guests. Your comment is instrumental in helping us maintain and improve our standards.We are pleased you found the room size generous and the water pressure to your liking. The comfort of our beds is often a highlight for our guests, and we're glad this was the case for you too. Once again, we thank you for choosing to stay with us and for your kind recommendation.We are looking forward to welcoming you again. All the best!Andrew Maynard, General Manager
by A verified traveler
Posted 22 Apr 2024
Always a pleasant stay here at the Novotel on Collins we stay here every year with the kids. Its in a prime location to everything is easily accessible. The staff here are so friendly, highly recommend.
Comment from Hotel Management
1 May 2024 by Andrew Maynard, General Manager, Hotel Management
Dear Maria,Thank you for such a positive review.It is truly gratifying to learn of your annual tradition of staying with us and the enjoyment you find in our central location, convenient for exploring all that Melbourne has to offer.Our team takes great pride in providing exceptional service and ensuring our guests feel welcomed, particularly our younger guests, as family stays are an essential part of the experience at Novotel Melbourne on Collins.Maintaining impeccable room cleanliness and offering high-quality amenities are commitments we hold dear, and it is rewarding to know these efforts resonate with your stay. Rest assured, we will continue to uphold the standards you have appreciated so you can always expect a pleasant and satisfying visit.It would be our pleasure to have you return on another occasion. Very best wishes,Andrew Maynard, General Manager
by A verified traveler
Posted 18 Apr 2024
Great location.
Comment from Hotel Management
20 Apr 2024 by Andrew Maynard, General Manager, Hotel Management
Dear Shanon,Thank you for such a positive review.Our location is one of the things we are very proud of about our hotel.We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer.It would be our pleasure to have you return on another occasion. Very best wishes,Andrew Maynard, General Manager
by A verified traveler from LAVINGTON
Posted 15 Apr 2024
Very comfortable bed, friendly helpful staff, wonderful cocktails, amazing buffet breakfast. Self parking was a little confusing and the room was too warm overnight even with the air con
Comment from Hotel Management
17 Apr 2024 by Andrew Maynard, General Manager, Hotel Management
Dear Deanna,Thank you for your feedback.We are thrilled to know that you found our beds very comfortable and our staff friendly and helpful. It's also wonderful to hear that our cocktails and buffet breakfast were to your satisfaction, contributing to a delightful experience.At Novotel Melbourne on Collins, we pride ourselves on delivering exceptional service and it's gratifying to know that we met your expectations in many ways. We are looking forward to your next visit, where we hope to exceed your expectations once again.All the best.Andrew Maynard, General Manager
by A verified traveler
Posted 15 Apr 2024
Was good, however our room was never made even after request
Comment from Hotel Management
1 May 2024 by Andrew Maynard, General Manager, Hotel Management
Dear Lachlan, Thank you for taking the time to review your stay.We regret any inconvenience during the check-in process but appreciate that you have brought this to our attention. Rest assured that we will be addressing your feedback with the relevant manager to improve on the quality of our service.We are looking forward to welcoming you again. All the best!Andrew Maynard, General Manager
by A verified traveler
Posted 30 Mar 2024
Spacious rooms!
Comment from Hotel Management
3 Apr 2024 by Andrew Maynard, General Manager, Hotel Management
Dear Siham,Thank you for sharing your opinion of your stay with us.It is rewarding to know that you appreciated the space and amenities of your room; and that you had a pleasant stay.The reviews of our guests are very important to us and we have shared your comments with the entire team.We look forward to the opportunity to welcome you back for another memorable stay. Warm regards,Andrew Maynard, General Manager
by A verified traveler
Posted 25 Mar 2024
Very polite and professional staff.
Close to everything.
Clean and tidy room. We had “don’t disturb” on the door knob and everyday they sent a note saying that we didn’t want to disturb you so please let us know whenever you want us to clean your room.
Good breakfast buffet.
Overall was great and recommend this place.
Comment from Hotel Management
25 Mar 2024 by Andrew Maynard, General Manager, Hotel Management
Dear Ehsan,Thank you for positively reviewing your stay.We're delighted to hear that our staff's professionalism and politeness stood out during your stay. It's wonderful to know that our central location added convenience to your visit, and we're glad you found your room clean and tidy. Our commitment to guest satisfaction is reflected in the thoughtful service you mentioned, ensuring your comfort even with a 'do not disturb' sign. Additionally, it's great to hear that our breakfast buffet was to your satisfaction, offering a good start to your day.We look forward to the pleasure of seeing you again in the future. Kind regards,Andrew Maynard, General Manager
by A verified traveler
Posted 15 Mar 2024
Comment from Hotel Management
18 Mar 2024 by Andrew Maynard, General Manager, Hotel Management
Dear Peta,We thank you for this kind review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back on a future occasion. Best wishes,Andrew Maynard, General Manager
by A verified traveler
Posted 3 Mar 2024
Overall good hotel, just disappointing to have to pay for barista coffee when you pay for breakfast in the room rate.
Comment from Hotel Management
5 Apr 2024 by Andrew Maynard, General Manager, Hotel Management
Dear Aiden,Thank you for taking the time to share a review.We're pleased to hear that you found our hotel to be overall good, which reflects our team's commitment to providing a comfortable and enjoyable stay. While we regret that you were disappointed about the additional charge for barista coffee despite including breakfast in your room rate, we appreciate your feedback and strive to ensure our guests feel the value in all services we provide. Please rest assured that we continually review our offerings to enhance our guest experience.We hope we have the opportunity of seeing you again in the future.Kind regards,Andrew Maynard, General Manager
