Ratings based on 39 Verified Reviews
3.0 Room cleanliness
3.0 Service & staff
3.4 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Mar 2024
The rooms are smelly and never vacummed, showers dont have extractor fans and kitchen does not have working rangehood. Reception is never attended and phone calls are not answered as if they are avoiding contact with the guests. Dont stay here if you can avoid.
Comment from Hotel Management
2 Apr 2024 by Peter B, Hotel Management
Dear Amanpreet, Thank you for taking the time to share your feedback. We sincerely apologise, the issues you've described fall far short of the standards we aim to maintain. We are taking your feedback very seriously and will conduct a thorough investigation to address these concerns immediately.Kind regards,Guest ServicesMelbourne Kew Central Apartment Hotel
by A verified traveler
Posted 17 Mar 2024
Front desk staff very helpful
Thanks
Comment from Hotel Management
18 Mar 2024 by Peter B, Hotel Management
Dear Terry,It's wonderful to know our front desk team was able to assist you effectively. Your appreciation means a lot to us.Kind regards,Guest ServicesCaloundra Central Apartment Hotel
by A verified traveler
Cleanliness is shocking, staff needs to chill
Posted 3 Feb 2024 on HotelsConvenient location, well priced and overall the facilities are relatively new, not as bad as some of the horrifying reviews on Google Maps.
However, during my stay the cleanliness was shocking, obviously someone has been slack or not getting paid enough to care. Had spider web hanging in my room, and the dust on bed head was quite thick. Half roll of toilet paper left when I checked in.
Arrived 30 minutes late and the after hour check in lady needs to chill, made me standing at the car park for 45 minutes before she handed me the keys.
Comment from Hotel Management
6 Feb 2024 by Peter B, Hotel Management
Dear Valued Guest,We sincerely apologise for the issues you encountered regarding cleanliness and service during your stay. It's clear we fell short of our standards and your expectations, particularly with the room's condition and your experience with our after-hours check-in process.We take your feedback seriously and will address these concerns with our staff to ensure a more welcoming and comfortable environment for all our guests. We appreciate your comments on our convenient location and pricing. We hope to have another opportunity to demonstrate our commitment to excellence and provide you with a much better experience.Kind regards, Guest Services, Melbourne Kew Central Apartment Hotel.
by A verified traveler
Posted 27 Jan 2024
Location & communication are awesome. Cleanliness is hopeless. Previous guests hair everywhere, toilet bowl & sink probably not even wiped, so dirty to the point where you start laughing.
Comment from Hotel Management
31 Jan 2024 by PeterB, Hotel Management
Dear Yukina,Thank you for sharing your feedback about your recent stay. We're glad that our location and communication met your expectations, but we're truly sorry to hear about the cleanliness issues you experienced. Please know that we take your comments seriously, and we will address these concerns with our housekeeping team. Our aim is to provide a comfortable and clean environment for all our guests. We hope to have the opportunity to welcome you back in the future and provide a much better experience.Kind regards,Guest Services, Melbourne Kew Central Apartment Hotel
by A verified traveler
Posted 21 Jan 2024
Booked 3 weeks in advance for 4 days for 3 people. Confirmation email received a day before we flew into melbourne reflected the booking for 3 people. When we arrived the very rude manager told us the room only accomodated 2 people but we had paid for 3 people. She was the rudest manager ive ever met and she refused a refund and hung up on us when we called. She shouldnt work as a manager, she is ruining the reputation of the business. Started legal proceedings to recover our refund. Avoid this place. Not worth the effort.
Comment from Hotel Management
22 Jan 2024 by PeterB, Hotel Management
Please direct you refund request to ExpediaThey do require it in writing
by A verified traveler
Posted 20 Jan 2024 on Hotels
Comment from Hotel Management
22 Jan 2024 by PeterB, Hotel Management
Dear Reizal,Thank you for your 8 out of 10 rating of your stay. It's great that you had a largely positive experience with us. We would be interested to learn more about your stay, specifically what you enjoyed and any areas where we might improve to make your next visit even better.We hope to welcome you back soon and aim for that perfect 10 on your next visit!Kind regards, Guest Services, Melbourne Kew Central Apartment Hotel
by A verified traveler
Posted 8 Dec 2023 on Lastminute
Not sure why you can’t open a window even a little bit. Room smell’s because of this.
Comment from Hotel Management
1 Jan 2024 by Peter B, Hotel Management
Dear Brett,We hope that you had a wonderful Christmas, and we wish you a Happy New Year! Thank you for sharing your feedback about your recent stay. We apologise for any inconvenience you experienced due to the inability to open windows in the room, which affected the room's freshness. Your comments are noted, and we will look into ways to address this concern. If you have any further suggestions or comments, please feel free to share them with us. We appreciate your feedback and hope to provide you with an improved experience in the future.Kind Regards,Guest ServicesMelbourne Kew Central Apartment Hotel
by A verified traveler
Posted 3 Dec 2023 on Hotels
Comment from Hotel Management
7 Dec 2023 by PeterB, Hotel Management
Dear Graham,Thank you for choosing to stay with us. We appreciate your feedback and understand that there may have been aspects of your stay that did not meet your expectations. We are committed to improving our services and your input is valuable in this process.We hope your journey to your next destination is safe and we look forward to the opportunity of welcoming you back.Kind regards,Guest ServicesMelbourne Kew Central Apartment Hotel
by A verified traveler
Posted 17 Nov 2023 on Lastminute
Comment from Hotel Management
1 Jan 2024 by Peter B, Hotel Management
Dear Richard,Thank you for your feedback and your 4-star rating. We are pleased to hear that you had a good stay at Melbourne Kew Central Apartment Hotel, we appreciate your support and your recommendation.We hope that you had a lovely Christmas and we wish you a wonderful New Year ahead. We hope to have you back soon.Kind Regards,Guest ServicesMelbourne Kew Central Apartment Hotel
by A verified traveler
Posted 15 Nov 2023
The property was perfectly suited for my work related stay, and the apartment/facilities fantastic for the price. Not sure why the other reviews are so critical, but considering the price point one should not be complaining about slightly outdated decor. I've stayed in much more expensive places locally with far less inclusions. I had no issues with cleanliness and front desk staff were lovely. It was quiet and safe.
Comment from Hotel Management
20 Nov 2023 by PeterB, Hotel Management
Dear Jess,Thank you for choosing to stay with us. We're thrilled to hear that the property was perfectly suited for your work-related stay and that you found the apartment and facilities fantastic for the price. We appreciate your understanding regarding decor and cleanliness. Your feedback is valuable, and we're delighted that you found our front desk staff lovely. Travel safely to your next destination, and we hope to have the pleasure of welcoming you back.Kind regards,Guest ServicesMelbourne Kew Central Apartment Hotel
