Ratings based on 358 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
Awesome
by A verified traveler
Posted 6 Apr 2024
by A verified traveler
Posted 5 Apr 2024
The room is clean in general but there was stinky smell from the toilet drainage in the main bedroom.
Also the roller blind in the balcony fell off when we tried to put it down.
The WiFi was a bit slow especially in the evening busy hours and we weren’t able to watch Netflix.
The view on the 55/F common area was stunning
The staff are helpful. Even though there was some minor issues and we definitely will stay here again.
Comment from Hotel Management
6 Apr 2024 by Avani Central Melbourne, Hotel Management
Dear Pik Yuk,Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback.RegardsAvani Central Melbourne
by A verified traveler
Posted 6 Mar 2024
Comment from Hotel Management
31 Mar 2024 by Avani Central Melbourne, Hotel Management
Dear Cho Yi,Thank you for your kind feedback following your recent stay at Avani Central Melbourne Residences. I am pleased to read that your stay with us was enjoyable. I trust we will have the pleasure of welcoming you back again soon.RegardsAvani Central Melbourne
by A verified traveler
Posted 22 Feb 2024
Great property and great customer service. Beds were amazing
Comment from Hotel Management
20 Mar 2024 by Avani Central Melbourne, Hotel Management
Dear Kirstie,Thank you for your excellent feedback following your recent stay at Avani Central Melbourne Residences. We are delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon.Regards,Avani Central Melbourne
by A verified traveler
Posted 27 Jan 2024 on Hotels
by A verified traveler
Posted 3 Jan 2024
Air conditioning in the living room was not working throughout our stay. Place is poorly maintained and TV not working
Comment from Hotel Management
9 Jan 2024 by Avani , Hotel Management
Dear Chee,Please accept my apologies that your guest room did not living up to your expectations and Ac wasn't working properly. I regret that we did not meet our high standards during your recent stay.Preventive maintenance is a top priority at our hotel; rest assured that your comments have been shared with the maintenance team and action has been taken to ensure these issues are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Avani Central Melbourne Team
by A verified traveler
Posted 29 Dec 2023
all great
Comment from Hotel Management
31 Dec 2023 by Avani Front Desk, Hotel Management
Dear Viranda,Thank you for your kind feedback following your recent stay at Avani Central Melbourne Residences. I am pleased to read that your stay with us was enjoyable. I trust we will have the pleasure of welcoming you back again soon.RegardsAvani Central Melbourne
by A verified traveler
Firs impression
Posted 19 Dec 2023 on HotelsAvani is somehow fairly new accommodation. Unfortunately, the toilet seat was stained and it was smelly of urine. The couch was not clean and the towels are full of lint. It was our first time in Melbourne and the accommodation was a disappointment.
Comment from Hotel Management
21 Dec 2023 by Avani Front Desk, Hotel Management
Dear Guest,Thank you for taking the time to share your recent experience at Avani Central Melbourne Residences. Your feedback is truly appreciated. Your feedback has been shared with the team so that improvements can be made. Having said that we hope we will have the opportunity to welcome you back again soon.Regards,Avani Front Desk
by A verified traveler
Posted 17 Dec 2023
No vibe
Comment from Hotel Management
21 Dec 2023 by Avani Front Desk, Hotel Management
Dear Emil,We are truly pleased to read that your experience at Avani Central Melbourne Residences was most enjoyable. We have shared your kind feedback with the team. We look forward to having the pleasure of welcoming you back again soon.Regards,Avani Front Desk
