Ratings based on 945 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
I was able to check in early, which was very helpfulnas we were heading to Philip Island for the day on a bus trip.
The shower was a bit wonky and I was afraid I was going to break it, but it was ok. I did find a toenail clipping on the bathroom floor which was a bit off-putting.
Overall it was a great place to stay for our needs.
Comment from Hotel Management
3 May 2024 by Celeste, Hotel Management
Dear Erin,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our ability to accommodate an early check-in helpful for your day trip to Phillip Island.We apologize for any inconvenience caused by the shower and the presence of an overlooked toenail clipping. Please rest assured that we have addressed these concerns with our housekeeping team to ensure that our standards are consistently met.We're delighted that overall, you found our hotel to be a great place to meet your needs during your stay. Should you return to Melbourne, we would love to welcome you back for another enjoyable visit.Kind Regards,Celeste de FreitasDuty ManagerRendezvous Melbourne
by A verified traveler
Posted 21 Apr 2024
Location and room was fantastic. Breakfast was amazing. Thank you.
Comment from Hotel Management
21 Apr 2024 by Celeste, Hotel Management
Dear Nutsima,Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed our fantastic location, comfortable rooms, and the amazing breakfast. Our team strives to provide exceptional service and create memorable stays for our guests, and we're thrilled that we hit the mark during your visit.We look forward to welcoming you back to Rendezvous Melbourne in the near future!Kind Regards,Celeste de FreitasDuty ManagerRendezvous Melbourne
by A verified traveler
Posted 21 Apr 2024
Wifi always disconnected
Toilet light always needs to on
Hotel surroundings many eating places and supermarkets
Comment from Hotel Management
21 Apr 2024 by Celeste, Hotel Management
Dear Wai Ling,Thank you for sharing your feedback about your recent stay at Rendezvous Melbourne. We appreciate you taking the time to highlight both positive aspects and areas for improvement.We apologize for the inconvenience you experienced with the Wi-Fi connection and the issue with the toilet light during your stay. Please rest assured that we have shared your comments with our maintenance team to investigate and rectify these matters promptly.We are delighted that you enjoyed the convenience of our hotel's surroundings, with numerous eating places and supermarkets nearby. We always strive to offer a comfortable and convenient experience for our guests.Thank you once again for your valuable feedback. We hope to welcome you back for an improved stay in the near future.Kind Regards,Celeste de FreitasDuty ManagerRendezvous Melbourne
by A verified traveler
Posted 20 Apr 2024
Very nice hotel and excellent location
Comment from Hotel Management
21 Apr 2024 by Celeste, Hotel Management
Dear Cathy,Thank you very much for your positive review! We're delighted to hear that you enjoyed your stay with us and found our hotel to be very nice with an excellent location. Providing a comfortable and convenient experience for our guests is always our priority, and it's wonderful to know that we succeeded during your visit.We hope to have the pleasure of welcoming you back to Rendezvous Melbourne in the future. If there's anything more we can do to enhance your next stay, please don't hesitate to let us know.Kind Regards,Celeste de FreitasDuty ManagerRendezvous Melbourne
by A verified traveler
Posted 13 Apr 2024
The history of the building is fascinating and well presented in public areas
Comment from Hotel Management
21 Apr 2024 by Celeste, Hotel Management
Dear Denise,Thank you very much for taking the time to share your feedback about your recent visit to Rendezvous Melbourne. We're thrilled to hear that you found the history of our building fascinating and enjoyed the way it's presented in our public areas.Preserving and showcasing the rich history of our property is something we take great pride in, and it's wonderful to know that you appreciated this aspect of your experience with us.We hope you had a memorable stay overall and look forward to welcoming you back to Rendezvous Melbourne in the near future.Kind Regards,Celeste de FreitasDuty ManagerRendezvous Melbourne
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
3 May 2024 by Celeste, Hotel Management
Dear Biljana,,I’m sorry to hear about your disappointing experience at Rendezvous Melbourne. Your feedback is valuable to us, and we sincerely apologize for any inconveniences you encountered during your stay.Please know that we take guest feedback seriously and are always striving to improve our services. If you would like to discuss your concerns further or provide more details about your visit, please feel free to reach out to the hotel directly.We appreciate your time in sharing your thoughts and hope we can have the opportunity to better serve you in the future.Kind Regards,Celeste de FreitasDuty ManagerRendezvous Melbourne
by A verified traveler
Posted 8 Apr 2024
all good
Comment from Hotel Management
21 Apr 2024 by Celeste, Hotel Management
Dear Lai Yun,Thank you very much for your positive feedback! We are delighted to hear that you had an enjoyable experience during your stay at Rendezvous Melbourne.If there is anything else we can assist you with or any further feedback you would like to share, please do not hesitate to reach out.We hope to welcome you back soon!Kind Regards,Celeste de FreitasDuty ManagerRendezvous Melbourne
by A verified traveler
Posted 7 Apr 2024
I extended my stay for a day and they forget to clean my room.
Comment from Hotel Management
8 Apr 2024 by Rendezvous Hotel Melbourne, Hotel Management
Dear Scott,Thank you for sharing your feedback with us. We sincerely apologize for the oversight regarding the cleaning of your room during your extended stay. This is certainly not the level of service we strive to provide.Please be assured that we have addressed this issue with our housekeeping team to ensure such lapses do not recur in the future. We appreciate your understanding and patience in this matter.Should you have any further concerns or if there's anything else we can assist you with, please do not hesitate to reach out to us directly.Kind Regards,Rendezvous Melbourne Team
by A verified traveler
Posted 5 Apr 2024
Wonderful staff at check in
Comment from Hotel Management
8 Apr 2024 by Rendezvous Hotel Melbourne, Hotel Management
Dear Robert,Thank you for your review highlighting our wonderful staff at check-in. We greatly appreciate your kind words and are thrilled to hear that our team made a positive impression on you during your recent stay.If there is anything else we can assist you with or if you have further feedback to share, please do not hesitate to reach out to us directly.Kind Regards,Rendezvous Melbourne Team
by A verified traveler
Posted 4 Apr 2024
The room was a bit on the small side, our sliding door into the bathroom was had to move.
Other than that the overall stay was pleasant
Comment from Hotel Management
8 Apr 2024 by Rendezvous Hotel Melbourne, Hotel Management
Dear Sanjay,Thank you for sharing your feedback with us. We appreciate your comments regarding the room size and the sliding door into the bathroom. Your input helps us to improve and provide a better experience for our guests. We're delighted to hear that despite these issues, you had an overall pleasant stay with us.If there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back soon.Kind Regards,Rendezvous Melbourne Team
