Ratings based on 955 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Great hotel with great staff. Room was simple and ventilation system and fridge a bit noisey, but we loved our stay. Staff helped us with lots of requests (for more tea, for a blanket, help with the washing machines) and we really appreciated it. Also a great location and lovely safe feeling with staff on 24/7.
by A verified traveler from Wattle Grove
Posted 26 Apr 2024
Good central location close to public transport, friendly, helpfully staff.
Only complaint would be the coffee machine at breakfast which uses powdered milk which means lacklustre coffee from a city that is well know for this beverage, second day paid for barista coffee at breakfast.
by A verified traveler
Posted 23 Apr 2024
Great location. Room adequate, but basic fine if you’re not spending time in it. Great breakfast Front staff helpful.
by A verified traveler from Sunnynook
Posted 18 Apr 2024
The position was fantastic. Breakfast was very good. However we pre payed our breakfast the message to that effect didn’t to the restaurant. So every morning the same ritual of explaining that we paid.
We stayed there for 5 nights. Room was not serviced once! We called for fresh towels and guess what? The phone was either not answered or engaged. So we raided the housemaid’s trolley.
The deceased owner Les Erdi (RIP) would turn in his grave to see what happened to his Hotel.
by A verified traveler
Posted 1 Apr 2024
A very basic room. There were 4 of us, and we struggled having no mirror in the room other than one in the bathroom. You could feel the springs in the bed. Very busy and never more than one staff member on the desk so long lines. The highlight of this hotel was the location which was fabulous. It was clean, no complaints there but just not even slightly luxurious…
Comment from Hotel Management
2 Apr 2024 by Alex Mihardja, Hotel Management
Dear Belinda,Thank you for your feedback. We appreciate your comments and apologize for any inconvenience you experienced. We're glad you found the location fabulous and that the room was clean. We'll take your feedback into consideration for future improvements. We hope to have the opportunity to welcome you back and provide a better experience.Warm regards,Alex MihardjaExecutive Assistant
by A verified traveler
Posted 31 Mar 2024
Convenient
Comment from Hotel Management
2 Apr 2024 by Alex Mihardja, Hotel Management
Dear Tracey,Thank you for your feedback. We're glad you found our hotel convenient. We look forward to your next visit.Sincerely,Alex MihardjaExecutive Assistant
by A verified traveler
Posted 24 Mar 2024
Very conveniently located
Comment from Hotel Management
25 Mar 2024 by Alex Mihardja, Hotel Management
Dear Larraine,We're delighted to hear that you found our location convenient. Thank you for choosing to stay with us and we look forward to your next visit.Sincerely,Alex MihardjaExecutive Assistant2 / 2
by A verified traveler from Engadine
Posted 21 Mar 2024
Comment from Hotel Management
25 Mar 2024 by Alex Mihardja, Hotel Management
Dear Jacqueline Alleyne,Thank you very much for your top rating. We're thrilled to hear that you had an excellent experience during your stay with us. We hope to welcome you back again soon.Sincerely,Alex MihardjaExecutive Assistant
by A verified traveler
Posted 17 Mar 2024
I don’t think they’ve vacuumed the room properly. I can understand the house keeping only come on the third day to change the towels, but at least have a clean room when there’s a check-in. The dust accumulated in the vent makes the place dated and dirty. The only positive is the location of the hotel, appreciate the closeness to everything.
Comment from Hotel Management
18 Mar 2024 by Alex Mihardja, Hotel Management
Dear Hsiao Chen,Thank you for sharing your feedback. We apologize for the inconvenience regarding the servicing of your room. We're glad you appreciated our hotel's location and hope to welcome you back for a better experience in the future.Best regards,Alex MihardjaExecutive Assistant
by A verified traveler
Posted 15 Mar 2024
Comment from Hotel Management
5 Apr 2024 by Alex Mihardja, Hotel Management
Dear Carrie-Anne,Thank you for your rating. We appreciate your feedback and hope to welcome you back in the near future.Sincerely,Alex MihardjaExecutive Assistant
