Ratings based on 984 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
by A verified traveler
Posted 2 Jun 2024
There was mold in the bath room and the room was hot the aircon wouldn’t work
by A verified traveler
Posted 19 Apr 2024
I could at times hear people talking in the next room, maybe it was the TV?
The hallway hadn't been vacuumed and wasn't for the three nights I was there.
There was cobwebs on the ceiling light.
The restaurant menu was ordinary and I thought for that expensive. The bar food was again, no great shakes.
They charge for WiFI. A thing of the past.
There was nothing in the fridge to drink or snacks.
The bed was good.
I will never again go to a Mecure Hotel.
by A verified traveler
Posted 8 Apr 2024
The service on front desk
by A verified traveler
Posted 8 Apr 2024
The staff at the front desk was not helpful or professional. They would overcharge you without any explanation. I came to them at the checkout to ask the total price I paid for, however they were not willing to help and instead just gave you a hard-to-read account detail. I had to do the math myself to prove that I was charged incorrectly. The guy then was reluctant to change to the correct amount I booked for. I still haven’t got the deposit for my refund so far and either for the security bond after a week’s time.
Mercure shared the same reception with Pullman. Suspect they treat guests differently for the cheaper booking.
by A verified traveler
Posted 1 Apr 2024
Old building, dirty
by A verified traveler
Posted 25 Mar 2024
Not 4 star hotel more like 3-2 and whole place smells like Mould, this is not Australian standard. Staff were helpful.
by A verified traveler
Posted 4 Mar 2024 on Wotif
The staff here are next level helpful! Could not of asked for better service for all our needs. There wasn’t a question to big or to small that they couldn’t help us with. The buffet breakfast meets all the family needs to start the day right. The pool and gym facilities help to work of said wonderful buffet breakfast. The dinner menu is the only thing that could use expanding.
by A verified traveler
Posted 26 Feb 2024
Watch your stuff in the lobby, my wife walked away from her purse and it was stolen with a lot of money in it.
by A verified traveler from Clifton Hill
Posted 24 Feb 2024
Was all right but nothing special. The service in the restaurant may improve on the future.
