Ratings based on 72 Verified Reviews
4.7 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2019 on Hotels
Comment from Hotel Management
31 Dec 2019 by G.Schwarz / Direktor, Hotel Management
Werter Gast, vielen Dank für Ihre Aufmerksamkeit Ihren Aufenhalt zu bewerten. Sehr gern begrüßen wir Sie wieder in den alten Mauern von Schloss Wolfsbrunnen. Mit gastfreundlichen Grüßen
by A verified traveler
Posted 19 Jun 2019
Made reservations months in advance for deluxe room. When checking in was told I could only have a basic room because I was traveling with my service dog. Told the price would be reduced, but at check out, I was told I would need to pay for the more expensive room since I booked with Expedia.
The basic room was the size of a walk in closet. The room was very clean, yet the bathroom glasses were not replaced, but left from the night before.
The water bottle placed in the room was not exchanged, but left empty.
Lastly, the soap was 1 container of liquid soap for everything, by that I mean, shampoo, conditioner and body wash. It was attached to the wall and very difficult to use. You had to squeeze with both hands, therefore no way to catch except to pick up off floor of shower. It would seem that a luxurious hotel as this that had a spa would have individual soaps and even lotion and shower cap but no, just 1 bottle of liquid soap.
Comment from Hotel Management
26 Jun 2019 by G.Schwarz, Hotel Management
Dear guest, they travel without information with a dog.We still allow you to spend the night with your pet. Pets are extra charge as in any other hotel in the world. If your booked category is higher, then you must correct this via the booking portal. The Welcome Water is a free of charge addition to our hotel. Soap containers are a normal standard equipment, if you want more, a brief information would have satisfied the reception. I regret that we could not live up to your expectations. Best regards G.Schwarz/Direktor
by A verified traveler
Nice hotel in nice area
Posted 18 May 2018 on HotelsNice hotel with great restaurant, breakfast and service!
Comment from Hotel Management
21 May 2018 by G.Schwarz/Direktor, Hotel Management
Thank you for your feedback.
Best regards
by Marion from North Carolina
Romantic
Posted 22 May 2016 on HotelsA wonderful place for a romantic get away. The hotel was lovely with helpful staff and an outstanding restaurant.
Recommended
for Everyoneby A verified traveler
Posted 28 Mar 2016
Expedia posted thes hotel at 13 miles from eisenach. Actually was 26 and took almost an hour to get there. However, the hotel was awesome. A perfect place for a romantic getaway.
by A verified traveler
Truly special
Posted 9 Sep 2015 on HotelsWe had a lovely time in this very special hotel. The beautiful environment, the rooms, the restaurant, everything exceeded our expectation. The friendly staff really made us feel like a special guest in their magic castle.
by Eva from stockholm
difficulties
Posted 27 Jun 2015 on HotelsNo bar area. The area that might serve as bar ( library) was storage for furnitures! At last, when we found a waiter, we got a beer in the lobby. We wanted to have a look in the spa/gym area when the door was closed, which was Close to the reception but " we don´t do that". They had their rules from their management, that wasn´t very customfriendly.
by A verified traveler
Posted 6 Jun 2024
Sehr ruhig und einsam
Comment from Hotel Management
8 Jun 2024 by G.Schwarz, Hotel Management
Sehr geehrter Gast,vielen Dank für Ihre Bewertung.Sehr gern begrüßen wir Sie wieder zu einem Aufenthalt im Schloss.Mit gastfreundlichen Grüßen G.Schwarz - Direktor
by A verified traveler
Sehr schönes Hotel
Posted 10 Nov 2023 on HotelsSuper freundlich empfangen- Service im Restaurant Top- Küche sehr zu empfehlen.
Auch bei sehr wenig Gästen gab es ein Top Frühstück
Comment from Hotel Management
11 Nov 2023 by G.Schwarz, Hotel Management
Sehr geehrter Gast, danke für Ihre Aufmerksamkeit Ihren Aufenthalt zu bewerten. Ich freue mich, das Sie eine angenehme und erholsame Auszeit hatten. Wir freuen uns, wenn wir Sie wieder als unsere Gäste im Schloss begrüßen dürfen.Mit freundlichen Grüßen G.Schwarz - Direktor
by A verified traveler
Posted 25 Sep 2023 on Hotels
Comment from Hotel Management
11 Nov 2023 by G.Schwarz, Hotel Management
Sehr geehrter Gast,herzlichen Dank für Ihre Bewertung. Sehr gern begrüßen wir Sie wieder in den "alten Mauern" von Schloss Wolfsbrunnen. Mit gastfreundlichen Grüßen G.Schwarz - Direktor
