Ratings based on 209 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Aug 2023 on Orbitz
by A verified traveler
Posted 17 Jul 2023
by A verified traveler
Overnight on way to Port
Posted 16 Jun 2023 on HotelsWell located for access to Santander sea port.
Beautiful building and quiet location that welcomed our dog for €19 (€150 deposit refunded on check out)
Pros:
. Secure underground parking free of charge
. Quality and quantity of breakfast included in the rate
. Room size
. Bathroom size and complimentary spa quality shower gel, shampoo, conditioner etc.
. Quiet
. Pet friendly
. Local restaurants and supermarket within walking distance
. Pleasant bar area … able to sit on the terrace with our dog
Cons :
. Room service has limited menu and is not served until 2030 hours
Biggest Con:
. Air conditioning is switched off centrally between the hours of 0100 and 0700
The biggest con spoiled our stay as the room was over hot and we were unable to sleep.
Comment from Hotel Management
16 Jun 2023 by MANAGER, Hotel Management
Dear PennyFirst of all, let us thank you for sharing your feed back with us. Our guests observations are highly important to us, as we constantly work to improve our service.We are glad to read that you found our location to improve you the most and found very convenient for your plans to Santander sea port. Thank you for your lovely comments about our breakfast, room and bath room size and pleasant bar area able to seat in the terrace with you dog because we are pet friendly.Our kitchen is open at 20:30 so our room service begins at 20:30. We are looking to change this timetable for a 24 hours room service soon.However we are really sorry to read you felt disappointed by the air conditioning service. Remember we apply a 20% discount in the invoice for this inconvenience.Apologies if the solution we offered were not as expected. Look forward to be seeing you soon. Best regards
by A verified traveler
Posted 14 Jun 2023 on Hotels
Overall this is a nice hotel. The thermal pool is excellent! The 40 euro spa is nice, but not worth 40 euros. Our air conditioning wasn’t working when we arrived and they came within the hour to fix it. Fun fact: the hotel turns off the air conditioning from 0200 to 0600 ish, so if you wake up warm, that’s why.
by A verified traveler
Not impressed
Posted 16 May 2023 on HotelsThe castle is beautiful, however the front desk check in lady was rude, so that was my initial impression.
The rooms were a bit outdated, no tea kettles in room, termal pool was not termal or hot.. it was slightly warm, just overall not impressed. It was not worth the price paid per night. Parking in garage was 6.50 euros per night which was fair and nice because lift goes up to room from garage. The breakfast buffet was nice with many options. This was also an extra charge.
by A verified traveler
Friendly and comfortable
Posted 21 Apr 2023 on HotelsLovely hotel and garden.
Very welcoming for our dogs
by A verified traveler
Not for business traveller
Posted 16 Jan 2023 on HotelsAs a business traveller I wouldn't recommend this hotel .. there was no iron/board in room but also not available in hotel .Also no kettle in room or again even available .. for these reasons wouldn't stay again
by A verified traveler
Posted 19 Oct 2022 on Hotels
by A verified traveler
Posted 21 Aug 2022 on Hotels
by A verified traveler
Posted 16 Aug 2022 on Hotels
One day room was not clean, bed not maid,, no towels etc. The said I hung a do not disturb sign out, not so. Had to wait 2 hours to have room cleaned. Otherwise a good stay. I think someone fibbed. A Higuera
