Ratings based on 983 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by Eshant Verma, Hotel Management
Dear Laura,Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations.We are committed to providing our guests with the highest quality service and experience, and it seems we fell short this time. If you’re willing, we would greatly appreciate the opportunity to learn more about the specific aspects of your stay that led to your dissatisfaction. Your insights are invaluable in helping us improve.Please feel free to reach out to us directly with any further comments, concerns, or suggestions you wish to share. We hope to have the chance to welcome you back and exceed your expectations in the future.Warm regards, The Management Team
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
1 May 2024 by Eshant Verma, Hotel Management
Dear Nicholas,Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations.We are committed to providing our guests with the highest quality service and experience, and it seems we fell short this time. If you’re willing, we would greatly appreciate the opportunity to learn more about the specific aspects of your stay that led to your dissatisfaction. Your insights are invaluable in helping us improve.Please feel free to reach out to us directly with any further comments, concerns, or suggestions you wish to share. We hope to have the chance to welcome you back and exceed your expectations in the future.Warm regards, The Management Team
by A verified traveler
Posted 28 Apr 2024
Nice
Comment from Hotel Management
28 Apr 2024 by Eshant Verma, Hotel Management
Dear Mike,Thank you so much for awarding the Medicine Hat Lodge Trademark Collection by Wyndham a perfect 5/5 rating! We are thrilled to hear that your stay with us was enjoyable and met all your expectations.Our team is dedicated to providing exceptional service and a comfortable, memorable experience for all our guests. It’s gratifying to know that we have succeeded in making your visit special.We look forward to welcoming you back in the future for another outstanding stay.Warm regards, The Medicine Hat Lodge Team
by A verified traveler
Posted 27 Apr 2024
Location was convenient, buffet breakfast had good choices.
Room was pretty dated but from my understanding none of the pet accommodation rooms were ever redone.
Comment from Hotel Management
28 Apr 2024 by Eshant Verma, Hotel Management
Dear Lisa,Thank you for taking the time to share your feedback with us. We’re delighted to hear that you found our location convenient and enjoyed the variety of choices at our buffet breakfast.We appreciate your understanding regarding the condition of the room. Our pet-friendly rooms are indeed due for an update, and we are in the process of planning renovations to enhance our guest experience. Your input is invaluable to us as we strive to improve our accommodations.We hope to welcome you back in the future to a refreshed and updated setting. Thank you for choosing to stay with us, and for your constructive comments.Warm regards, The Hotel Management Team
by A verified traveler
Posted 26 Apr 2024
At check in the staff member at the front desk was not at all friendly or helpful.
Comment from Hotel Management
26 Apr 2024 by Eshant Verma, Hotel Management
Dear Diane,We sincerely apologize for the experience you had at the front desk during your recent stay at Medicine Hat Lodge, Trademark Collection by Wyndham. We strive to provide our guests with the highest level of service, and it is clear that we fell short in this instance.Please know that your feedback has been shared with our front desk team, and we are taking immediate steps to ensure that this is an isolated incident. We are committed to improving our training programs to better serve our guests and prevent future occurrences.We appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back in the future for a more positive experience.Warm regards, The Management Team Medicine Hat Lodge, Trademark Collection by Wyndham
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Eshant Verma, Hotel Management
Dear Karen,We sincerely apologize for the experience you had your recent stay at Medicine Hat Lodge, Trademark Collection by Wyndham. We strive to provide our guests with the highest level of service, and it is clear that we fell short in this instance.Please know that your feedback has been shared with our front desk team, and we are taking immediate steps to ensure that this is an isolated incident. We are committed to improving our training programs to better serve our guests and prevent future occurrences.We appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back in the future for a more positive experience.Warm regards, The Management Team Medicine Hat Lodge, Trademark Collection by Wyndham
by A verified traveler
Posted 21 Apr 2024
Clean quiet fun place for kids
Comment from Hotel Management
21 Apr 2024 by Eshant Verma, Hotel Management
Dear Shane,Thank you so much for your perfect rating! We’re thrilled to hear that your stay at the Medicine Hat Lodge met all your expectations. Our team works hard to provide a welcoming and comfortable environment, and it’s rewarding to know that we’ve succeeded in making your experience memorable.We hope to have the pleasure of welcoming you back soon for another exceptional stay!Warm regards, The Medicine Hat Lodge Team
by A verified traveler from Kindersley
Posted 14 Apr 2024
I always like staying here.
Comment from Hotel Management
14 Apr 2024 by Eshant Verma, Hotel Management
Dear Kelly,Thank you for taking the time to tell us about your experience at Medicine Hat Lodge, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback. I am particularly pleased that you found that you really enjoyed your recent stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely.Eshant Verma
by A verified traveler
Posted 13 Apr 2024
The only thing that wasn’t good was the continental breakfast vegas pretty skimpy
Comment from Hotel Management
13 Apr 2024 by Eshant Verma, Hotel Management
Dear valued guest,Thank you for sharing your feedback with us. We’re truly sorry to hear that our continental breakfast did not live up to your expectations. At Medicine Hat Lodge, we strive to provide a delightful dining experience, and we appreciate your comments as they are crucial for us to improve.We would love to invite you back to give our breakfast another chance, and we’ll make sure to go above and beyond to ensure you have a meal that’s as fabulous as your stay. Your satisfaction is our priority, and we hope to have the opportunity to serve you better in the future.Warm regards, The Medicine Hat Lodge Team
