Ratings based on 449 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
The first time I stayed it was really nice the front desk was nice and gave me a room on first floor then on May 27 the young man at front desk gave me a room on 2nd floor at the very end of it beside laundry room it was 2:10 am when I checked in and it was obviously off hmmn wierd? Then I got in the room and you could tell that someone just used it I checked the bed and hairs on it and lipstick mark on pillow. I asked to move and he told me I’ll see if we have another room. I told him I’m going to post all the photos on social media and demand to have a clean room on the first floor. Pls fellow travelers check the room even if you’re very tired
Comment from Hotel Management
30 May 2024 by Dennis MacD - AGM, Hotel Management
Thank you, again, for providing us with feedback following you stay with us. I have addressed your concerns in the other review you left us. We do hope to see you again.
by A verified traveler
Posted 30 May 2024
The first time I stayed it was clean on the first floor but my last stay the young man on may 27 put me on a dirty room on a 2nd floor it was 2:15 am and was so exhausted but good thing I checked the bed with hairs on it and you could tell it’s been used and it was at the very end of the hall beside laundry room. I find it purposely done
Comment from Hotel Management
30 May 2024 by Dennis MacD - AGM, Hotel Management
Thank you for providing us with feedback following your recent stay with us. I am truly sorry that we did not deliver an exceptional experience for you. I am investigating how you were checked into a room that may have been not properly cleaned or inspected. I will also have a conversation with the person who checked you in. We hope you will allow us to show you that your first experience is a better reflection of our guest experience. I am glad to see that our Staff member did relocate you to a ground floor room. Please let me know how I may be of further assistance.
by A verified traveler from DELTA
Posted 28 May 2024
The staff at this location are friendly and helpful. Its located in a quiet neighborhood across from the airport. The only downfall is places to eat require a drive.
Comment from Hotel Management
30 May 2024 by Dennis MacD - AGM, Hotel Management
Thank you for the wonderful rating and kind words. We are so glad you enjoyed your stay with us. We look forward to seeing you again.
by A verified traveler from Colorado Springs
Posted 24 May 2024
Great location easy access to MFR. nice facility
Comment from Hotel Management
26 May 2024 by Dennis MacD - AGM, Hotel Management
We are so glad to see you enjoyed your stay with us. Thank you for this fantastic review! We look forward to seeing you again.
by A verified traveler
Posted 22 May 2024
Clean hotel, great staff! Walk-able to the airport!
Comment from Hotel Management
23 May 2024 by Dennis MacD - AGM, Hotel Management
Thank you so much for this amazing rating and your kind words. We are glad you enjoyed your stay.
by A verified traveler from Los Angeles
Posted 22 May 2024
Súper convenient place to stay that is an easy two block walk from the airport with luggage and all. Very clean, with nice gym, pool, lobby area. Rooms were comfy and spacious. I think the only thing I did not like were the hallway rugs but it seems like the only one thing they need to upgrade. I would definitely stay there again if I had to stay near the Medford airport. Good breakfast options too and super friendly staff!
Comment from Hotel Management
23 May 2024 by Dennis MacD - AGM, Hotel Management
Thank you for this wonderful rating and kind words. We are so glad you enjoyed your stay with us. We look forward to seeing you again.
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
23 May 2024 by Dennis MacDonneil - AGM, Hotel Management
Thank you so much for rating your stay with us. We are so glad you enjoyed your stay. Please let us know what we can do to make your next stay exceptional.
by A verified traveler from PACIFICA
Posted 22 May 2024
good location, clean and safe. Consistent service
Comment from Hotel Management
23 May 2024 by Dennis MacD - AGM, Hotel Management
Thank you so much for this outstanding rating and kind words. We strive to create an exceptional experience for our guests and are honored to know we achieved this goal with your stay with us. We look forward to seeing you again soon.
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
2 Jun 2024 by Dennis MacD - AGM, Hotel Management
Thank you for taking a moment to rate your recent stay with us. It looks like we may have missed the mark in some areas of your expectations. If you have a moment, please share with us what steps we can take to make your next stay exceptional. Your insight will help us to better serve all of our guests in the future.
