Ratings based on 72 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Feb 2024
The service is really bad!
Comment from Hotel Management
29 Feb 2024 by reception, Hotel Management
Thank you for the feedback!
by A verified traveler
Posted 9 Jan 2024
Very nice.
Comment from Hotel Management
27 Feb 2024 by Soul Team, Hotel Management
Hello, Tivisay greetings, we hope you enjoyed your visit and hope to see you next time.
by A verified traveler from Miami Beach
Posted 29 Dec 2023
Comment from Hotel Management
27 Feb 2024 by Soul Team, Hotel Management
Hello,Stephany greetings, we hope you enjoyed your visit and hope to see you next time.
by A verified traveler
Posted 3 Dec 2023 on Hotels
Comment from Hotel Management
5 Dec 2023 by Soul, Hotel Management
Thanks
by A verified traveler
Posted 16 Oct 2023
Love the area it is located
Comment from Hotel Management
18 Oct 2023 by Soul, Hotel Management
Thanks for your comment
by A verified traveler
Posted 29 Sep 2023
Comment from Hotel Management
2 Oct 2023 by Camila, Hotel Management
Thanks!
by A verified traveler
Posted 5 Jul 2023
a amazing experience and costumer sevice
Comment from Hotel Management
14 Jul 2023 by Alejandro, Front Desk, Hotel Management
Thank you for the good review. We hope to see you soon!
by A verified traveler
Posted 1 Jun 2023
Comment from Hotel Management
2 Jun 2023 by Reception, Hotel Management
We are very happy to know that you enjoyed your stay with us, hoping to have you with us in the future Melchor
by A verified traveler
Posted 23 May 2023 on Orbitz
Beautiful hotel but the reason why I booked this room was for the pool so I had to check out early and go else where because that was the purpose of the stay..
Comment from Hotel Management
31 May 2023 by Soul Front Desk, Hotel Management
Thank you, Tatyana for the comment. Now we have the pool working and those days that it was not working, we were offering a transportation to any of the other buildings that have pool also so you can live the pool experience during your stay. Hope to see you soon!
by A verified traveler
Posted 20 Apr 2023
Property was fine but their guest policy is unacceptable. I was not aware they did not allow any visitors at all other than registered guests. That is enough not to recommend anyone to stay there. I understand there is a prostitution problem in Medellin but new guests should not be penalized for what previous guests have done.
Comment from Hotel Management
20 Apr 2023 by Front desk., Hotel Management
Hello Alfredo.We appreciate your replay and hope you can understand that everybody follows the same rule. We are not accepting any guest without being registered first, for your security and the security of all our guests in the building.
