Ratings based on 32 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Apr 2024
The property is close to many restaurants and things to do. The bad thing is it's too strict. You're not allowed to have guest that's not on your reservation. I felt like a prisoner
Comment from Hotel Management
12 Apr 2024 by Mr. Courtney, Hotel Management
Thank you for your comments, the safety of our guests is the most important thing. Additionally, the reserve's policies did not allow the entry of people NOT registered in it. Finally, we do not support sexual tourism or the exploitation of minors, which is why we are strict with compliance. Good return from your trip
by A verified traveler
Thanks but no thanks
Posted 26 Mar 2024 on HotelsWhen I first checked in the front desk girl insisted I had not paid for the hotel yet only reserved I corrected her and showed her my receipt that said paid then she got on the phone and her manager also said I needed to pay then somehow they looked through another system and "oh yes its paid" but no sorry or anything I personally think that was so rude then whenever I'd walk by the front desk she'd be looking at her phone while talking to me. I complained about my room the toilet seat was loose/wrong size and shower only sprayed hot or cold nothing in between nothing was fixed. Good luck trying to have fun here they have lots of restrictions it felt like a trap its in a party zone but they're trying for the uppity family spot
Comment from Hotel Management
27 Mar 2024 by Moet Medellin, Hotel Management
Mr. Manuel, we sincerely appreciate your recent stay with us and for taking the time to share your experience. We deeply regret any inconvenience you may have experienced during your visit. It is important to note that within our policies, we do not promote sex tourism. Our goal is to provide exceptional service at all times. We wish you all the best and look forward to welcoming you back soon!
by A verified traveler
Posted 12 Mar 2024
Comment from Hotel Management
20 Mar 2024 by Moet Medellin, Hotel Management
Señora Kassandra, agradecemos sus comentarios y los tendremos en cuenta para mejorar.
by A verified traveler
Posted 4 Mar 2024
Excellent guest service always a pleasure to come back.
Comment from Hotel Management
20 Mar 2024 by Moet Medellin, Hotel Management
Muchas gracias por sus comentarios , esperamos que regrese pronto.
by A verified traveler
Posted 3 Feb 2024
Absolutely best service ever
Comment from Hotel Management
13 Feb 2024 by Juan, Hotel Management
Thank you very much, Mr. Hyun, for your comments.we hope to see you soon
by A verified traveler
Posted 22 Nov 2023
Comment from Hotel Management
24 Nov 2023 by Moet Medellin, Hotel Management
Señora Penelope , muchas gracias por su comentario y calificacion , siempre estamos cada dia en pro, de mejorar nuestro servicio al huesped.Esperamos que regrese pronto.
by A verified traveler
Posted 10 Nov 2023
Comment from Hotel Management
18 Nov 2023 by Moet Medellin, Hotel Management
Cada dia esperamos mejorar, el huesped es el mas importante para nosotros.esperamos verlo pronto.
by A verified traveler
Posted 5 Nov 2023 on Travelocity
Álvaro y Julián fueron muy amables y me ayudaron en todos los aspectos. Yo estaba viajando sola y ambos me ayudaron desde cargando mi maleta por las escaleras hasta ayudarme con direcciones y programación de tours. Excelente servicio y ubicación. Las instalaciones muy limpias y la decoración muy linda. Definitivamente volvería
Comment from Hotel Management
8 Nov 2023 by Moet Medellin, Hotel Management
Gracias por sus comentarios para nosotros es un honor haberles tenido como huespedes.
by A verified traveler
muy buena atencion de todos
Posted 28 Dec 2022 on Hotelsmuy buena atencion de todos
Comment from Hotel Management
11 Jan 2023 by HotelMoet, Hotel Management
Nos complace tu satisfacción, es nuestra motivación para seguir mejorando, te esperamos de nuevo
by A verified traveler
Posted 26 Dec 2022
Excellent breakfast included.My room was small but very clean.Air con fantastic. Front desk people were very helpful.Will not hesitate to stay again.
Comment from Hotel Management
26 Dec 2022 by Moet Medellín, Hotel Management
Mr. Dennis it is a pleasure for us to have hosted you in our hotel, we are pleased that you are satisfied, we hope to host you soon again.
