Ratings based on 711 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Apr 2024
Great experience!
Comment from Hotel Management
19 Apr 2024 by Estelar Milla de Oro, Hotel Management
Dear guest,We want to thank you for choosing to stay with us and for taking the time to review us. His opinion is very important to us. We are glad to know that he enjoyed our services. We strive every day to provide an exceptional experience to our guests and your positive comments motivate us to continue improving.Cordially,Carlos QuesadaGeneral manager
by A verified traveler from Boca Raton
Posted 30 Mar 2024
Rooms not convenient and old
Comment from Hotel Management
2 Apr 2024 by Estelar Milla de Oro, Hotel Management
Dear guest,Thank you for visiting us and rating our services. We apologize for any inconvenience caused during your stay. We inform you that we are currently carrying out renovations in our Hotel, we hope to soon have all our rooms remodeled, in order to guarantee excellent service and exceed all the expectations of our guests. We reiterate our apologies and commitment to serve you again.Cordially,Carlos QuesadaGeneral manager
by A verified traveler from CDMX
Posted 4 Mar 2024
To much dust on the room.
Comment from Hotel Management
5 Mar 2024 by Estelar Milla de Oro, Hotel Management
Dear guest,,Thank you for visiting us and rating our services. We apologize for any inconvenience caused during your stay. We inform you that the aspects indicated in your comment were reviewed and the supervision of the rooms is being reinforced before delivering them in order to guarantee excellent service and exceed all the expectations of our guests. We reiterate our apologies and commitment to serve you again.Cordially,Carlos QuesadaGeneral manager
by A verified traveler
Posted 19 Feb 2024
Currently they are doing construction in various areas on the property. I’m sure to make the place even more exceptional. They redoing the restaurant and several rooms so it is noise during the day
Comment from Hotel Management
21 Feb 2024 by Estelar Milla de Oro, Hotel Management
Dear guest,We want to thank you for choosing to stay with us and for taking the time to review us. His opinion is very important to us. We are glad to know that he enjoyed our services. We strive every day to provide an exceptional experience to our guests and your positive comments motivate us to continue improving.Cordially,Carlos QuesadaGeneral manager
by A verified traveler
Posted 27 Jan 2024
Great location and breakfast buffet
Comment from Hotel Management
1 Feb 2024 by Estelar Milla de Oro, Hotel Management
Mr. Steven, Thank you for choosing and sharing your experience. We are glad to hear that we met your expectations. Looking forward to seeing you back Cordially, Carlos QuesadaGeneral Manager
by A verified traveler
Posted 4 Jan 2024
I’ve been coming to estar milla de oro 12 years. This was the worst experience ever. The manager of the hotel Ricardo charge me $300 for my family member to visit me. This hotel only cares about money. Tourist do not come to this hotel you are better going to Airbnb.
Comment from Hotel Management
24 Jan 2024 by Estelar Milla de Oro, Hotel Management
Mr. Javier, We greet you and thank you for choosing us to stay. I am writing to inform you of a recent change in our policies for companions and additional personal in the reservations.First of all, I would like to apologize for any inconvenience this may have caused you.Our front desk manager has been rigorously enforcing the policies implemented in the hotel, in order to guarantee the comfort and safety of all our guests.We have made an adjustment to the prices for companions. The new established value is now 300,000 Colombian pesos per person.We deeply regret that this policy did not accommodate your needs during your stay with us.We sincerely appreciate your understanding in this situation and assure you that we are working hard to improve our guests' experience.Cordially, Carlos QuesadaGeneral Manager
by A verified traveler from MIAMI LAKES
Posted 4 Nov 2023
Nice place , safe , luxury , great breakfast, gym is 1 bike , no pool . Other than that nice choice for the money
Comment from Hotel Management
7 Nov 2023 by Estelar Milla de Oro, Hotel Management
Mr. Fidel, Dear guest,It is a pleasure for us to greet you and at the same time convey our gratitude for your preference for our services. We reiterate our commitment to continue offering the best quality.We hope for your soon return.Cordially,Olga Luz Sampedro S.General Manager
by A verified traveler
Posted 3 Nov 2023 on Orbitz
by A verified traveler
Posted 3 Oct 2023 on Hotels
This not a 4 or 5 stars hotel.
I had to ask to be moved to a new room because the tiles in the bathroom were broken. The furniture is dated. The new room was not any better but I was too tired to move again. The hoy water took like 10 minutes to warm up.
There was not internet or phones lines all night during my second night.
The food from room service was cold and tasteless. It didnt feel like I was in Medellin . There were only 2 colombian options in the menu.
Comment from Hotel Management
18 Oct 2023 by Estelar Milla de Oro, Hotel Management
Ms. Maria, We greet you and offer our sincere apologies for the inconvenience you experienced during your recent stay with us. We deeply regret that our services have not met your expectations. We take his comments very seriously and assure you that we are taking corrective action with our staff to immediately address the issues you raised. We also inform you that our romos are in a restylish process to ensure a better experience to ou guest.We reiterate our commitment to maintaining a continuous improvement to met our guest needs. Cordially, Arvey BenavidesGeneral Manager
by A verified traveler
Posted 10 Jul 2023 on Travelocity
In the heart of El Poblado. Quiet location, close to many shopping places and nice restaurants like La Cefetiere de Anita or La Provincia. Attentive and helpful staff. Nice own restaurant with a great breakfast buffet (included in the price). Would love to be back !
Comment from Hotel Management
2 Aug 2023 by Estelar Milla de Oro, Hotel Management
Mr. Juan, We appreciate the time taken to express your experience about the service, your comments are a source of motivation for all staff and to ensure compliance with all activities that can make our guests' stay an experience that exceeds expectations.We hope to have the opportunity to serve you again soon and demonstrate our 100% Colombian hospitality.Cordially,Arvey BenavidesGeneral Manager
