Ratings based on 367 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jun 2024
The entrance can be missed very easily. There is no sign or easy way to tell that the entrance is to the hotel, unless you're a local or you have already been there.
Other than that, the hotel is great. Super friendly and helpful staff, great quality breakfast, rooms are relatively quiet, and there is a grocery store right next door and a mall across the street.
by A verified traveler
Posted 28 May 2024
Second time visiting. Friendly staff, great and safe location.
Comment from Hotel Management
29 May 2024 by Estelar Apartamentos Medellin, Hotel Management
Dear guest,Thank you for taking the time to share your experience with us. We are happy to know that the location and service met your expectations. We value your observations, which allow us to take corrective actions to guarantee an excellent experience for our guests. We welcome your comments as an opportunity for improvement.We hope to have the pleasure of serving you again.Cordially,Carlos QuesadaGeneral manager
by A verified traveler
Posted 17 May 2024
Never again will I stay here, reception was terrible, Hidden Fees first day was 100 mil (25$) second day the fee increased to 400mil(102$) Asked why and Hendel O. the consieur got angry and very agressive, this man Hendel O. should not be in customer service. he threatened me and intemidated the women he works with. I decided to move to another hotel, there is no refund of your money, but my safety and enjoyment of vacation is important. This hotel was nice years ago but is no longer a place to stay, A thug at the reception desk is unacceptable. If you want to give Hendel more money everyday this is the place for you. beggars surround the hotel its a bit of a downer, thats medellin now, but the people that hate north americans such as hendel we do not have to tolerate. Avoid this hotel
Comment from Hotel Management
23 May 2024 by Estelar Apartamentos Medellin, Hotel Management
Best regard, We are sorry for what happened during your last stay at the hotel. We apologize for any inconvenience this has caused and assure you that we are taking steps to improve our services.Your satisfaction is our top priority and we would have liked to provide you with a more comfortable experience. However, it is important to let you know that for the safety of our guests, the cost of the additional person is 400,000 COP per night. We will review the receptionist's attitude when giving information to guests and take corrective actions.We reiterate our apologies and commitment to serve you again.Cordially,Carlos QuesadaGeneral manager
by A verified traveler
Posted 26 Apr 2024
Personnel was friendly and attentive.
Although everything moves slower in South America. There is a lack of refinement in costumer treatment and service in the city overall.
Comment from Hotel Management
2 May 2024 by Estelar Apartamentos Medellin, Hotel Management
Dear guest,We want to thank you for choosing to stay with us and for taking the time to review us. We appreciate and value your comments, which allow us to take corrective actions to guarantee an excellent experience for our guests.We hope to have the pleasure of serving you again.Cordially,Carlos QuesadaGeneral manager
by A verified traveler
Posted 11 Mar 2024
Everything was great.
Comment from Hotel Management
2 May 2024 by Estelar Apartamentos Medellin, Hotel Management
Dear guest,We want to thank you for choosing to stay with us and for taking the time to review us. His opinion is very important to us. We are glad to know that he enjoyed our services. We strive every day to provide an exceptional experience to our guests and your positive comments motivate us to continue improving.Cordially,Carlos QuesadaGeneral manager
by A verified traveler
Posted 25 Jan 2024
Very beautiful place
Comment from Hotel Management
30 Jan 2024 by Estelar Apartamentos Medellín, Hotel Management
Ms. Grace, Thank you fo choosing us and sharing your experience. We are glad to know that we met your expectations.Looking forward to serving you again.Cordially, Carlos QuesadaGeneral Manager
by A verified traveler
Posted 22 Jan 2024 on Hotels
by A verified traveler
Posted 1 Nov 2023
by A verified traveler from BRONX
Posted 31 Oct 2023
This property location is everything!! It’s right next to two high end shopping centers/Malls and a supermarket. The staff at the hotel were wonderful and kind. I would definitely stay here again on my next trip.
Comment from Hotel Management
7 Nov 2023 by Estelar Apartamentos Medellín, Hotel Management
Dear Ronny,We appreciate the time taken to express your experience about the service, your observations are a source of motivation for all staff and to ensure compliance with all activities that can make our guests' stay an experience that exceeds expectations.We hope to have the opportunity to serve you again soon and demonstrate our 100% Colombian hospitality.Cordially,Olga Luz Sampedro General Manager
by A verified traveler
Posted 14 Oct 2023
The fact that is nearby santa fe mall
Comment from Hotel Management
7 Nov 2023 by Estelar Apartamentos Medellín, Hotel Management
Ms. Gianetta, Thank you for choosing us and sharing your experience. We are glad to know that we met your expectations. Looking forward to seeing you back.Cordially, Olga Luz Sampedro S.General Manager
