Ratings based on 203 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jan 2024
Clean and private air conditioned room. Bed was not the most comfortable. Good wifi and nice hot shower.
by A verified traveler
Posted 7 Oct 2023
Had a windowless room for my 3 nights and hard to tolerate with very noisy fan/air conditioner running constantly- no rooftop area to escape the incessant noise
Comment from Hotel Management
29 Oct 2023 by General Manager of Swiss-Belinn Medan, Hotel Management
Dear Ms Linda,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We genuinely appreciate your comments as they help us to identify areas for improvement and enhance the overall guest experience.We apologize for the inconvenience you experienced during your stay due to the windowless room and the noisy fan/air conditioner. Your comfort is of utmost importance to us, and we understand how these factors can significantly impact your stay.Please rest assured that we will address the issue with the room you were assigned and explore ways to reduce the noise levels in such rooms. We aim to provide a peaceful and comfortable environment for all our guests.Once again, we sincerely apologize for the inconvenience you faced during your stay. We value your feedback and hope you would consider giving us another chance to provide you with a better experience. Please do not hesitate to reach out if you have any further questions or concerns.Thank you for choosing our hotel, and we hope to welcome you back in the future with an improved experience.Warm regards,
by A verified traveler
Posted 9 Jun 2023 on Hotels
Comment from Hotel Management
4 Jul 2023 by General Manager of Swiss-Belinn Medan, Hotel Management
Dear Mr/Mrs Chee WanThank you for taking the time to review our hotel. We are thrilled to hear that you had an excellent experience during your stay and that you rated us a perfect 10 out of 10.We take pride in providing our guests with exceptional service and facilities, and we are thrilled to see that our efforts have paid off. We are delighted to have exceeded your expectations and to have contributed to making your stay with us memorable.Thank you for choosing our hotel and for your wonderful feedback. We hope to have the pleasure of welcoming you back soon.Warm regards,
by A verified traveler
Posted 13 May 2023
Comment from Hotel Management
4 Jul 2023 by General Manager of Swiss-Belinn Medan, Hotel Management
Dear Ms Anita,Thank you for taking the time to review our hotel. We appreciate your feedback, although we are disappointed to hear that your experience was not up to your expectations and that you rated us a 2 out of 5.We apologize for any inconvenience or dissatisfaction you may have encountered during your stay. Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We would like to make it right and regain your trust. If you would be willing to provide more details about your experience or discuss your concerns further, please feel free to contact us. We value your feedback and want to ensure your satisfaction as our guest.Thank you for choosing our hotel and for sharing your feedback. We hope to have the opportunity to welcome you back and provide you with a significantly improved experience.Warm regards,
by A verified traveler
Posted 21 Apr 2023 on Hotels
Comment from Hotel Management
25 Apr 2023 by General Manager of Swiss-Belinn Medan, Hotel Management
Dear Mr/Mrs Chee WanThank you for taking the time to review our hotel. We are thrilled to hear that you had an excellent experience during your stay and that you rated us a perfect 10 out of 10.We take pride in providing our guests with exceptional service and facilities, and we are thrilled to see that our efforts have paid off. We are delighted to have exceeded your expectations and to have contributed to making your stay with us memorable.Thank you for choosing our hotel and for your wonderful feedback. We hope to have the pleasure of welcoming you back soon.Warm regards,
by A verified traveler
Posted 27 Mar 2023 on Hotels
Comment from Hotel Management
6 Apr 2023 by General Manager of Swiss-Belinn Medan, Hotel Management
Dear Mr/Mrs LAY KEEThank you for taking the time to review our hotel. We are pleased to hear that you had a positive experience during your stay and that you rated us an 8 out of 10.We always strive to provide our guests with a comfortable and enjoyable stay, so we are delighted to see that our efforts have paid off. Your feedback is greatly appreciated and we will take note of any areas where we can improve to make your next stay even better.Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back soon.Best regards,
by A verified traveler
Posted 3 Mar 2023 on Hotels
Comment from Hotel Management
6 Apr 2023 by General Manager of Swiss-Belinn Medan, Hotel Management
Dear Mr/Mrs RobertThank you for taking the time to share your feedback about your recent stay with us. We are sorry to hear that we did not meet your expectations and that you rated us a 6 out of 10.We apologize for any inconvenience or dissatisfaction you may have experienced during your stay. We take all feedback seriously and will work to address the issues you mentioned in order to improve the quality of our services and facilities.We appreciate your honesty and hope that you will consider giving us another chance to provide you with a more enjoyable stay in the future.Thank you for choosing our hotel and for your valuable feedback.Sincerely,
by A verified traveler
Posted 1 Jan 2023 on Hotels
1st time staying at the hotel; place looks pretty well renovated/maintained in common areas.
Rooms although clean, weren't as well maintained.
Cafe was comical! Toaster caught fire and non of the staff present were bothered with attending to it.
Hotel claimed not to accept credit cards and insisted I went to a nearby ATM to withdraw cash to settle my bill. Took them close to 30mins before my check out was completed.
Overall stay was still acceptable, but will not return in future.
Comment from Hotel Management
26 Jan 2023 by General Manager of Swiss-Belinn Medan, Hotel Management
Dear Our value guestWarmest greetings from Swiss-Belinn MedanWe truly appreciate your feedback and please be rest assured that we are reviewing all of your comments. I feel sorry to know that our hotel did not satisfy your expectations. Please rest assure that our commitment is to ensure our guest having the best experience during stay with us. We look forward to seeing you again soon !Hospitality regards,
by A verified traveler
Posted 19 Oct 2022
by A verified traveler
Posted 1 Oct 2022 on Orbitz
Not walkable neighborhood, the bathroom needs to be remodeled. It’s painted black.
Comment from Hotel Management
22 Oct 2022 by General Manager of Swiss-Belinn Medan, Hotel Management
Dear Mr GaryWarmest greetings from Swiss-Belinn MedanWe truly appreciate your feedback and please be rest assured that we are reviewing all of your comments. I feel sorry to know that our hotel did not satisfy your expectations. Please rest assure that our commitment is to ensure our guest having the best experience during stay with us. We look forward to seeing you again soon !Hospitality regards,
