Ratings based on 769 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
Overall amazing stay, can’t wait to come again!
by A verified traveler
Posted 11 May 2024
Beautiful facility and the staff was very friendly & response.
by A verified traveler from Redlands
Posted 11 May 2024
This property is amazing historic hotel. The facilities are aging and when you stay here to understand, they have been here more than 100 years. Female staff we encountered were exceptionally helpful. The male waiters and bartenders, not nearly as much the grounds are pretty and very likable not missed.
by A verified traveler
Posted 3 May 2024
The rooms are in an abysmal state - such a beautiful property and the hotel does not live up to its potential.
by A verified traveler from Georgetown
Posted 2 May 2024
Wonderful historic property
by A verified traveler from Wakefield
Posted 2 May 2024
Spectacular, historic palace hotel on grounds of a royal arboretum and garden. Service and food excellent, including their own brand wines.
by A verified traveler
Posted 29 Apr 2024
This hotel is in a historic property, but I’ve stated in historic properties before and had much better experiences. The rooms were clean, and the bathrooms were nice. However basic amenities such as Wi-Fi and a mini fridge were lacking (don’t worry, they can forward your mail). Paint on the window frames of our room was peeling, and many areas of the hotel looked run down. Same for the grounds. Lovely from a distance but weedy, with overgrown or dead plants on closer inspection. We were asked to make a reservation for dinner when we checked in as if they fill up the dining room every night. Hardly any guests attended dinner, and the dinner food was expensive and subpar. Would not recommend. Fortunately the breakfast was very nice. Overall felt as if they were trying to maintain an air of expensive exclusivity, but they fell down on several points.
by A verified traveler
Posted 29 Apr 2024
If you want to say you stay in a beautiful palace in Portugal then I would recommend this unique opportunity. However, if you don't wish to feel shamed or made to feel oppressed and bad about yourself then I don't recommend it. We visited from Canada and had an issue with booking our toddler son. The check-in person was rude, impatient and accusatory for our mistake. He refused to listen to anything we had to say and made us feel like common thieves trying to snuggle a child in who we were holding at check-in. He overcharged us for the child and then proceeded to reprimand us and make me feel demeaned as a mother. We understand occupancy and occupancy charges, and for a "five star" I would expect more tact and customer service vs personal attacks. The rooms are ok. It is outdated but you are paying for authenticity and the experience. At breakfast the one staff person was incredibly hostile and rude. They ran out of all kinds of food and noone dared to mention it or else she would snap at you and ask if you "did not like the food that was there." Overall we did not have a relaxing time as the ambiance and feel of the place is not filled with positive vibes and joy. Perhaps this is ok for a certain generation and style of traveler but to keep this place alive I think some of the backdoor thinking may need to be refurbished instead of the rooms. I took a star off for breakfast and one for service.
by A verified traveler
Posted 23 Apr 2024
Sad to see such a wonderful property so run down. The gardens are barely cared for and overgrown with weeds. I stayed here more than 30 years ago and it is now just a shadow of its former self.
by A verified traveler
Posted 28 Mar 2024
Dining service is terrible AND WAY OVERPRICED. I would give it a 5star had i not eaten there or dealt with the bar manager. Very arrogant attitude.
