Ratings based on 298 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Staff was very nice, units r dirty and furniture is old and stained, the carpet is dirty n stained, chairs need to be replaced, it's like sitting on thin wood with a cover it. Drapes need to be replaced n the kitchen cabinet has broken drawers. Water does not get very hot. Sofa bed is like sleeping on springs, u can not sleep on the sofa bed, it's best to put the sofa cushions on floor n try to sleep. I watched a rat come in the unit from under the door then run to the fire place n back under the door to leave.
by A verified traveler
Posted 5 Jun 2024
Would stay again
by A verified traveler
Posted 3 Jun 2024
Checkin took a long time. The lady (Zoe) who checked me in was SUPER nice. But there were a lot of young people hanging around doing nothing. The room was comfortable and clean and had a balcony. But the color scheme was awful! Dark green and weird yellow. Too bad there was no breakfast offered.
Comment from Hotel Management
3 Jun 2024 by Lori, Hotel Management
Anne, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!
by A verified traveler
Posted 2 Jun 2024
We love this property
by A verified traveler
Posted 28 May 2024
1. The hotel was overbooked and we were rebooked to a condo.
2.While condo was nice it was fairly far away from the amenities we planned to use. The rec center near us had a sign posted that the pool was closed.
We really wanted a room where we could walk to the pool.
3. We had an EV and hoped to charge overnight while staying at the hotel. There was no transportation between charge site and the condo which affected our travel plans.
4. The brunch and service at the Campfire Grill was excellent.
Comment from Hotel Management
28 May 2024 by Lori, Hotel Management
Hello Constantine, we are sorry to hear that you had a poor experience at our resort. We strive to provide exceptional service to all our guests, and we're disappointed that we fell short during your stay. We will reach out to the appropriate department about moving you from the hotels. We are also limited on the EV charging stations. These are 30-amp EV chargers- two at Massanutten Fitness & Rec Club, and two at The Market. We truly hope you will stay with us again.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Lori, Hotel Management
Jamie, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!
by A verified traveler
Posted 27 May 2024
Recently renewed apartment,very clean and neat.we'll go back
Comment from Hotel Management
28 May 2024 by Lori, Hotel Management
Valentina, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!
by A verified traveler
Posted 26 May 2024
Good
Comment from Hotel Management
30 May 2024 by Lori, Hotel Management
Keerthish, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Lori, Hotel Management
Keisha, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!
by A verified traveler
Posted 26 May 2024
Great resort for a good price
Comment from Hotel Management
27 May 2024 by Lori, Hotel Management
Evan, thank you for your review. We are glad you made Massanutten Resort part of your vacation plans. We hope you come and stay with us again!
