Ratings based on 204 Verified Reviews
2.9 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
by A verified traveler from Mcdonough
Posted 13 May 2024
Most is the staff and the quietness
Comment from Hotel Management
21 May 2024 by Brand Experience Team, Hotel Management
Hi Jovita, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6
by A verified traveler
Posted 13 May 2024
Cool place
Comment from Hotel Management
21 May 2024 by Brand Experience Team, Hotel Management
Hi Wykevia,Thank you for the perfect rating!! Maz K.#Team6
by A verified traveler
Posted 13 May 2024
This property is unique because ive stayed there many times and have never seen a bug or been bitten by bed bugs plus the price is very fair
Comment from Hotel Management
21 May 2024 by Brand Experience Team, Hotel Management
Hi Reginald, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6
by A verified traveler from Cleveland
Posted 11 May 2024
Where do I start with this review? I stayed here because of the price and that was a mistake. It is quarter mile from the exit of the highway and that's probably the only good thing. The rooms are basic and simple while the floor itself is updated could probably use a new paint job. The bed is not very comfortable The three pillows you get with a king size bed or an absolute joke if I put all three together I may get one pillow out of it there's no chair there is no luggage stand they don't give you a hair dryer and there's not even a coffee maker in the room it's as basic and as simple as you can possibly get. The Cable has a tendency to go out for a minute or two constantly in the afternoon and evening. And the Wi-Fi hasn't seemed to work for 2 days. I use hotel Wi-Fi all the time for general usage so I do know how to connect to it and this one just will not let me log in I did call the front desk about it and they turned around and told me to bring my laptop to the front desk and they would help me log in, are they joking? Across the street is the train tracks and the trains go through on the track at night the first night here there was a train at 11:30 p.m. and another one somewhere around 2:00 in the morning and because of the streets it blows its horn which is extremely loud and extremely annoying. The hotel itself apparently has people living here, there are several choices up the road, go there instead avoid this place
Comment from Hotel Management
21 May 2024 by Brand Experience Team, Hotel Management
Hi Chris,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6
by A verified traveler from Broomfield
Posted 10 May 2024
I cannot support a business that is not upfront with policies and fees. The employee flat out lied to my face. They could not accommodate my reservation. The employee behind 2 rooms of plexiglass and cameras everywhere gave a real unsafe vibe. He said I could call Expedia to refund my reservation. However when Expedia called them he refused my refund. I made the reservation at 11pm and showed up at 12:30am to be told there was a pet limit. Nowhere in the reservation did it state that. I copied all the rules and restrictions from the reservation and had to dispute the charges with my credit card company. Absolutely crazy they feel justified to keep money they didn’t earn and refused to honor the reservation. Just greedy and disgusting. We were able to stay at the motel 8 with no problems. Stay away from this unethical place.
Comment from Hotel Management
21 May 2024 by Brand Experience Team, Hotel Management
Hi Anne,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6
by A verified traveler
Posted 6 May 2024
Very convenient and the staff takes care of us when we come into town. Extremely helpful.
Comment from Hotel Management
15 May 2024 by Nancy Y., Hotel Management
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6
by A verified traveler
Posted 3 May 2024
I was given a towel that seemingly had blood on it. A face towels left in the room had visible dirt on it and the housekeeping had a habit of letting themselves in the room. I was called twice by the front office manager and harassed. First about paying a $40 early check in fee after extending my stay at the motel and next I was called by the same manager and asked to leave because I left a negative review about the $40 early check in fee.
Comment from Hotel Management
7 May 2024 by Brand Experience Team, Hotel Management
Hi Eric,Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K.#Team6
by A verified traveler
Posted 28 Apr 2024
I’m a guest a the Motel6 in McDonough, Ga 688 hwy 155 South. I extended my stay online for another week. The manager charged me an extra $40 as an early check-in fee, even though I am already a guest and assigned to room. He did notify me that it was at his discretion to charge me and he decided $40 was fair.
Comment from Hotel Management
7 May 2024 by Brand Experience Team, Hotel Management
Hi Eric,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Maz K.#Team6
by A verified traveler
Posted 28 Apr 2024
Staff greeted me with the upmost care and respect, made me feel at home with my stay.
Comment from Hotel Management
7 May 2024 by Brand Experience Team, Hotel Management
Hi Kenny, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6
