Ratings based on 971 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Room was nice, they just need to upgrade the bathrooms.
by A verified traveler
Posted 26 May 2024
A nice secluded area with an Applebee's right across the street!
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Ji'Meya,We're delighted to hear you enjoyed the hotel's secluded location and the convenience of having Applebee's nearby. Your feedback is appreciated, and we hope to welcome you back for another pleasant stay in the future.
by A verified traveler
Posted 25 May 2024
Nice for the price
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Constance,We are pleased to hear that you found value in your stay with us. Should you have any further feedback or require assistance, please do not hesitate to reach out to our management team.
by A verified traveler
Posted 23 May 2024
Enjoyable stay!
Comment from Hotel Management
24 May 2024 by Guest Relations Management, Hotel Management
Hi Barry! We are thrilled to hear you had a perfect 5-star experience! "Enjoyable stay" is a fantastic summary, and it lets us know you had a comfortable and positive time with us.We look forward to welcoming you back again soon for another enjoyable stay.
by A verified traveler
Posted 22 May 2024
Clean, spacious rooms. My only issue: figuring how to use the TV remote...not easy and no instructions
Comment from Hotel Management
24 May 2024 by Guest Relations Management, Hotel Management
Hi Jean! Thank you for your 4-star review and feedback! We appreciate you mentioning the positive aspects of your stay, particularly the clean and spacious rooms. These are definitely important for a comfortable experience.We sincerely apologize for the frustration caused by the difficulty using the TV remote. User-friendly technology is important to us, and clear remote controls are essential for a relaxing stay.We're exploring a few solutions to address this issue. We'll be reviewing the TV remote design to see if the buttons can be more clearly labeled with words or universal pictograms for easier understanding. We're also considering placing easy-to-follow instruction manuals for the TV remote in each guest room. Additionally, we're exploring the possibility of adding QR codes to the TV or in guest rooms. These codes would link to online manuals for the specific TV model, allowing guests to access instructions on their smartphones for quick reference.We appreciate your feedback and hope to see you again soon!
by A verified traveler
Posted 22 May 2024
Clean
Comment from Hotel Management
22 May 2024 by Guest Relations Management, Hotel Management
Hi James! Thanks for the 4-star review! We're happy to hear the cleanliness met your expectations. A clean environment is crucial for a comfortable stay, and we appreciate you acknowledging our housekeeping staff's efforts. Is there anything else we could have done to earn that extra star next time? We appreciate your feedback and hope to see you again soon!
by A verified traveler
Posted 22 May 2024
The sitting area and the bed were very clean and comfortable.
I would only suggest that more attention be focused on area around the controls, faucets, and the bathtub. There was an unsightly, unhealthy buildup of black mold
Comment from Hotel Management
22 May 2024 by Guest Relations Management, Hotel Management
Hi Roberta! Thank you for your feedback and 4-star rating! We appreciate you highlighting the comfortable and clean sleeping and sitting areas. However, we sincerely apologize for the presence of black mold around the controls, faucets, and bathtub. Mold is a serious health concern, and it should not have been present in your room.We will be taking immediate action to address this issue. The affected areas will be thoroughly cleaned with a mold-removal solution by professional cleaners. We will also be investigating the source of the moisture build-up to prevent future mold growth.Your feedback is essential in helping us maintain a healthy and clean environment for our guests. We hope to regain your confidence and improve your rating to a perfect 5 stars on your next stay.
by A verified traveler
Posted 20 May 2024
In door pool is a plus.
Comment from Hotel Management
22 May 2024 by Guest Relations Management, Hotel Management
Hi Charles! Thanks for the 4-star review! We appreciate you recognizing the convenience of having an indoor pool. Having an indoor pool is a great amenity to enjoy, especially during unpredictable weather. We're glad you were able to take advantage of it during your stay. We value your feedback and hope to see you again soon!
by A verified traveler
Posted 19 May 2024
Affordable and clean accommodations. Close to several dining options. Friendly staff.
Comment from Hotel Management
21 May 2024 by Guest Relations Management, Hotel Management
Hi William! A perfect 5-star rating is wonderful to hear, especially when you highlight multiple things we strive for: affordability, cleanliness, and a friendly atmosphere. It sounds like you found our hotel to be a convenient and comfortable home base for exploring the dining options nearby!Thank you for choosing our hotel, and we hope to see you again soon for another affordable, clean, and friendly stay!
by A verified traveler
Posted 18 May 2024
Good service, comfortable bed, quiet.
Comment from Hotel Management
21 May 2024 by Guest Relations Management, Hotel Management
Hi Tawnya! A perfect 5-star rating and comments about "good service, comfortable bed, and quiet" are exactly what we love to hear! It sounds like you had a truly restful and relaxing stay.Providing excellent service, comfortable accommodations, and a peaceful environment are our top priorities. We're thrilled we delivered on all fronts!Thank you for choosing our hotel! We hope to see you again soon for another perfect stay.
